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"This hotel has a very nice atmosphere. The breakfast was fabulous, and the employees working the breakfast were friendly and helpful. One of the front ... " More

By a verified traveler on Wed 01 Feb 2017

Hotel Description

3.5-star Tuscan hotel near Science Spectrum

In Lubbock

You'll find Science Spectrum and OMNI Theater within 3 miles (5 km) of this Lubbock hotel. Also, South Plains Mall is within half a mile (1 km) and Lubbock Premiere Cinema is within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and living rooms, the 156 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include refrigerators, microwaves, and room service.

Suite, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$102* Per night/room Oct 27 - Oct 28

Deluxe Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Lubbock ratings based on 32 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Lubbock

Everyone (6) Family (2)
2 out of 5
didnt like staff but great property staff was unfriendly

Posted by on Aug 20, 2019

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4 out of 5
I liked the overall atmosphere. The staff were friendly and helpful

Posted by on Aug 7, 2019

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5 out of 5

Posted by on Jul 22, 2019

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1 out of 5
Ac wasn’t working. Also had to have someone work on the toilet and room above us was very loud and making all kinds of noise until 2:30 am the room phone wasn’t working to tell front deck about it an at check out when told they just say sorry.

Posted by on Jul 1, 2019

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2 out of 5
Nice people, horrible room experience! Hot room temperature, we slept without blankets! We showered to cool down, in the tiny restroom in the suite, and the tub was clogged! The blankets had giant tears and holes, the pillow had big purple stains as well! I thought we must have the worst room in the building!!

Posted by on Jun 7, 2019

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5 out of 5

pleasant stay!

Pros: Breakfast and decor of the common areas
Location: Lubbock offers some interesting activities. This hotel is directly across the Loop from the mall. Lots of shopping and eating establishments nearby.
This hotel has a very nice atmosphere. The breakfast was fabulous, and the employees working the breakfast were friendly and helpful. One of the front desk clerks was so nice and helpful.

Posted by , from Texas on Feb 1, 2017

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5 out of 5

Great Staff!

Pros: staff, location, fish pond inside, breakfasts, large room size
Cons: Finishes and price. I consider $169 a night an expensive hotel and was expecting the finishes to be updated.
Location: We could've stayed within a 2 mile radius and done everything we wanted in Lubbock. It is a little far from Texas Tech, but close to everything else
We had a great stay. The room was large, hotel staff was excellent, breakfasts were excellent. Overall, had a great stay. The only negatives are the finishes, parking and someone charged a bar tab to our room. The finishes are outdated, particularly the carpets in the main areas. The carpets are loose, so much so that I would be concerned about a tripping hazard. the parking is manageable, but the spaces are tight. It was unfortunate, but someone put 2 bar drinks on my room. I am happy to report that the front desk was able to take the charge off after doing his due diligence. By far the most impressive part of our stay was the staff. All were courteous and looked to be happy to be working there. Even the housekeeping staff were friendly and looked like they enjoyed their job. There was never a time i couldn't find a staff member readily available. Very pleasant stay.

Posted by , from Texas on Nov 9, 2015

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3 out of 5

Clean but not enough outlets

This is a nice hotel but our mini fridge didn't work which was aggravating. The electrical outlet situation reckons one back to the 80s - pre cell phones, tablets, laptops, etc. there are not nearly enough and they are in wonky locations. If you don't need your wine chilled or to charge your devices it's perfectly fine.

Posted by , from e on Aug 28, 2015

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3 out of 5

Great staff, large rooms

The room size was perfect for our family of four. The staff was super polite. My only ding against the hotel is that their carpets need a good shampooing. Our feet were all covered in dirt. It was nasty! Other than that, everything was perfect.

Posted by on Aug 13, 2015

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3 out of 5


We arrived at the hotel at 11:30AM the day of our meeting. The front desk staff informed us that check out time isn't until Noon so our room was not available. The girl at the desk told us they would not have a room for us until 3pm, then her male counterpart laughed and said "More like 5pm". We informed them we had a meeting to prepare for at 2pm and could not wait that long. They offered to store our luggage and let us change out of our travel clothes in the bathroom. We went outside and called travelocity and magically the same man behind the counter said "We didn't know you had a meeting (even though I told him that 5 minutes earlier), we will have a room for you in 20 minutes." So kudos to Jake at travelocity on that front. The room itself was charming and very clean. The hotel is old but it seems they try to maintain it. It has enormous, beautiful plants throughout the lobby and dining area and it was very quiet. The other staff we encountered were very friendly and professional. The negatives were as follows: the french doors that were the actual entry to our suite had drapes that were see though so you could see right into the bedroom, room service was burnt to a crisp, and the bathroom door could not close all the way due to a broken strike plate. All in all it was a pleasant stay except for a few hiccups.

Posted by , from Amarillo, TX on Mar 27, 2015

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About the Embassy Suites Lubbock

Location 5215 S Loop 289, Lubbock, TX 79424

Property Features

Embassy Suites Lubbock offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1896 square feet (176 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Embassy Suites Lubbock. Self parking is free. This 3.5-star Lubbock hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • 1896 sq ft of conference space
  • 176 sq m of conference space
  • Built in 2004
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Lubbock, TX (LBB-Preston Smith Intl.) (21.6 km / 13.4 mi)
  • Parking: Free self parking

Room Amenities

Embassy Suites Lubbock offers 156 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

Canalettos - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Hotel Names

  • Embassy Suites Hotel Lubbock
  • Embassy Suites Lubbock
  • Lubbock Embassy Suites
  • Embassy Suites Lubbock Hotel Lubbock
  • Embassy Suites Lubbock Hotel
  • Embassy Suites Lubbock Hotel
  • Embassy Suites Lubbock Lubbock
  • Embassy Suites Lubbock Hotel Lubbock

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.