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"Enjoyed being greeted at the door. Not as nice as some of the newer properties but in good shape. " More

By a verified traveler on Tue 24 Dec 2019

Hotel Description

3.5-star Tuscan hotel with indoor pool

In Lubbock

You'll find South Plains Mall and Lubbock Premiere Cinema within a 15-minute walk of this Lubbock hotel. Ballet Lubbock and Texas Water Rampage are also within 3 miles (5 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free daily breakfast.

Free Internet, sofa beds

Featuring conveniences like sofa beds and living rooms, the 156 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Refrigerators, microwaves, and room service are also available.

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Lubbock ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Lubbock

Everyone (6) Family (2)
4 out of 5
Enjoyed being greeted at the door. Not as nice as some of the newer properties but in good shape.

Posted by on Dec 24, 2019

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2 out of 5
didnt like staff but great property staff was unfriendly

Posted by on Aug 20, 2019

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4 out of 5
I liked the overall atmosphere. The staff were friendly and helpful

Posted by on Aug 7, 2019

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5 out of 5

Posted by on Jul 22, 2019

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1 out of 5
Ac wasn’t working. Also had to have someone work on the toilet and room above us was very loud and making all kinds of noise until 2:30 am the room phone wasn’t working to tell front deck about it an at check out when told they just say sorry.

Posted by on Jul 1, 2019

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2 out of 5
Nice people, horrible room experience! Hot room temperature, we slept without blankets! We showered to cool down, in the tiny restroom in the suite, and the tub was clogged! The blankets had giant tears and holes, the pillow had big purple stains as well! I thought we must have the worst room in the building!!

Posted by on Jun 7, 2019

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5 out of 5

pleasant stay!

Pros: Breakfast and decor of the common areas
Location: Lubbock offers some interesting activities. This hotel is directly across the Loop from the mall. Lots of shopping and eating establishments nearby.
This hotel has a very nice atmosphere. The breakfast was fabulous, and the employees working the breakfast were friendly and helpful. One of the front desk clerks was so nice and helpful.

Posted by , from Texas on Feb 1, 2017

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5 out of 5

Great Staff!

Pros: staff, location, fish pond inside, breakfasts, large room size
Cons: Finishes and price. I consider $169 a night an expensive hotel and was expecting the finishes to be updated.
Location: We could've stayed within a 2 mile radius and done everything we wanted in Lubbock. It is a little far from Texas Tech, but close to everything else
We had a great stay. The room was large, hotel staff was excellent, breakfasts were excellent. Overall, had a great stay. The only negatives are the finishes, parking and someone charged a bar tab to our room. The finishes are outdated, particularly the carpets in the main areas. The carpets are loose, so much so that I would be concerned about a tripping hazard. the parking is manageable, but the spaces are tight. It was unfortunate, but someone put 2 bar drinks on my room. I am happy to report that the front desk was able to take the charge off after doing his due diligence. By far the most impressive part of our stay was the staff. All were courteous and looked to be happy to be working there. Even the housekeeping staff were friendly and looked like they enjoyed their job. There was never a time i couldn't find a staff member readily available. Very pleasant stay.

Posted by , from Texas on Nov 9, 2015

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3 out of 5

Clean but not enough outlets

This is a nice hotel but our mini fridge didn't work which was aggravating. The electrical outlet situation reckons one back to the 80s - pre cell phones, tablets, laptops, etc. there are not nearly enough and they are in wonky locations. If you don't need your wine chilled or to charge your devices it's perfectly fine.

Posted by , from e on Aug 28, 2015

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3 out of 5

Great staff, large rooms

The room size was perfect for our family of four. The staff was super polite. My only ding against the hotel is that their carpets need a good shampooing. Our feet were all covered in dirt. It was nasty! Other than that, everything was perfect.

Posted by on Aug 13, 2015

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About the Embassy Suites Lubbock

Location 5215 S Loop 289, Lubbock, TX 79424

Renovations + Closures

This property is closed from April 1 2020 to December 30 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Lubbock offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1896 square feet (176 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Embassy Suites Lubbock. This Tuscan-style Lubbock hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • 1896 sq ft of conference space
  • 176 sq m of conference space
  • Built in 2004
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Preston Smith Intl. Airport (LBB) (21.6 km / 13.4 mi)

Room Amenities

Embassy Suites Lubbock offers 156 accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Lubbock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily. The hotel hosts a free manager's reception daily.

Canalettos - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Lubbock
  • Embassy Suites Lubbock
  • Lubbock Embassy Suites
  • Embassy Suites Lubbock Hotel Lubbock
  • Embassy Suites Lubbock Hotel
  • Embassy Suites Lubbock Hotel
  • Embassy Suites Lubbock Lubbock
  • Embassy Suites Lubbock Hotel Lubbock

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.