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"Just seems a tad run down. There had been a water leaking in bathroom ceiling with paint peeling, toilet required several flushed to clear, and stains ... " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

Enjoy the free WiFi at this Lubbock hotel

In Lubbock

You'll find Ballet Lubbock and Texas Water Rampage within 2 miles (3 km) of this hotel. Lubbock Premiere Cinema and South Plains Mall are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. A grocery/convenience store, a lobby fireplace, and express check-out are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 72 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers. Limited housekeeping is available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$51* Per night/room Dec 6 - Dec 7

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Baymont by Wyndham Lubbock West ratings based on 38 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Baymont by Wyndham Lubbock West

Everyone (12) Couples (1) Family (3)
3 out of 5
Just seems a tad run down. There had been a water leaking in bathroom ceiling with paint peeling, toilet required several flushed to clear, and stains on towels lukewarm water for tea at breakfast.

Posted by on Mar 1, 2020

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5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by trupti

Thanks for staying with us. We appreciate your feedback!

1 out of 5
The place was a pigsty!!!!!! When I first drove up and saw the grounds were not kept up I knew then this was not going to be good. I asked to see a room before i checked in and was told no!!!!! I told the girl to cancel my reservation. And left!!!!!!!!!! Not sure that I will ever trust Travelocity's rating system again.

Posted by on Aug 5, 2019

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3 out of 5
Ice machine broken. Room very hot at first. Had to fine the reset switch to get ac working. Keys didn’t work very well.

Posted by on Aug 2, 2019

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5 out of 5
Housekeeping was excellent hotel well maintained. Provided an exceptional breakfast.

Posted by on May 12, 2019

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Comment from Hotel Management

May 12, 2019 by trupti

Thank you for your perfect score! My staff was thrilled to hear that we are doing a great job! We look forward to seeing you again.

5 out of 5
Nice clean room and good breakfast and a good reasonable price.

Posted by on May 9, 2019

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Comment from Hotel Management

May 12, 2019 by trupti

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The exterior needs a little upkeep. The hot tub and sauna need repair - both were closed during my visit.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 5, 2019 by trupti

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great customer service. All the people there were awesome.

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 23, 2019 by trupti

Thank you for your perfect score! My staff will be happy to hear we were able to provide you with great service. Thank you for staying with us.

3 out of 5

Rundown Appearance

Pros: The bed and pillows are very comfortable.
Cons: Please spend some money on repairs and replacements.
Location: The location was good for us as it is close to my dad's assisted living facility.
The interior of the hotel and our room appeared to be rundown and old. The tub had deep gashes in the side and the shower had very little water volume. The vanity sink was missing the stopper and the overflow drain was rusted. I purposefully tried not to look at the drain every time I brushed my teeth. Breakfast was adequate but not very enjoyable. The same muffins were in the case every day and by the third day, they were too hard to eat.

Posted by , from Lubbock, Texas on Dec 27, 2017

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Comment from Hotel Management

Jan 12, 2018 by trupti

Thank you for your feedback, we will definately address the issues you have mentioned.

5 out of 5

Hotel stay for our daughters college graduation

Pros: Very comfortable beds, Kitchenette area was well designed and easy to use, Staff responded to my requests for more blankets promptly and with courtesy
Cons: I was hoping to have Hi Def TV channels but only had analog channels on the TVs.
Location: We are familiar with the area and the shopping mall and there are multiple places to eat are nearby. We were in town for Tx Tech U Graduation.
Very easy location to get to in Lubbock. Rooms were very clean and tidy on arrival. Bathrooms were spacious and in great working order. Hot water was very hot. AC unit was working properly and had to turn it down as it was a cool night out in Lubbock. Liked the two room suite aspect with the bedroom area separate from the living room area by an actual door.

Posted by , from Austin,Texas on May 22, 2017

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Comment from Hotel Management

May 24, 2017 by Trupti P.

Willie, Thank you for your perfect rating! We appreciate all the feedback you gave us. We work hard to make our guests have a great experience when staying with us. We also like to know about the areas where we can improve. Once again, thank you for choosing to stay with us, and we hope to see you again next time you are in Lubbock.

About the Baymont by Wyndham Lubbock West

Location 6015 45th St, Lubbock, TX 79407

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. The business-friendly Baymont by Wyndham Lubbock West also features a fireplace in the lobby, laundry facilities, and a grocery/convenience store. Self parking is free. This Lubbock hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Miniature golf on site
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Preston Smith Intl. Airport (LBB) (21.7 km / 13.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Baymont by Wyndham Lubbock West offers 72 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided on weekdays only.

  • Pillowtop beds
  • Television
  • Cable channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (weekdays only)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Baymont Wyndham Lubbock West Hotel
  • Best Western Plus Palms Lubbock
  • Baymont Inn Lubbock West Hotel
  • Baymont Inn Lubbock West
  • Baymont Wyndham Lubbock West
  • Baymont Inn Suites Lubbock West
  • Best Western Lubbock
  • Lubbock Best Western
  • Best Western Palms Hotel
  • Best Western Plus Palms Hotel Lubbock
  • Baymont by Wyndham Lubbock West Hotel
  • Baymont by Wyndham Lubbock West Lubbock
  • Best Western Plus Palms Hotel And Suites
  • Baymont by Wyndham Lubbock West Hotel Lubbock

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.