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Riu Palace Baja California - Adults Only - All Inclusive

4.5-star property
Camino Viejo a San José, Km 3.5, Cabo San Lucas, BCS 1-855-201-7819

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3.7 out of 5
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See all 23 Travelocity Reviews

"We were relocated to the RIU Palace because Baja CA was being remolded. Staff was friendly and resort took necessary precautions to make us feel safe ... " More

By a verified traveler on Fri 28 Aug 2020

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Hotel Description

4.5-star beachfront property near Medano Beach

On the beach

You'll find Medano Beach and Marina Cabo San Lucas within 2 miles (3 km) of this Cabo San Lucas property. San Lucas Bay and Cabo Dolphins are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 602 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include balconies or patios, 24-hour room service, and minibars.

Junior Suite (Partial Ocean View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Front View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Baja California - Adults Only - All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Baja California - Adults Only - All Inclusive

Everyone (4) Couples (11) Family (5)
1 out of 5
I don’t know where to start. We were happy to finally take a trip and to a place as beauty as Cabo we were stoked. We got there around 3:30pm and were told the room wasn’t ready by the time we got to the front desk it was 3:50pm abs told our room wasn’t ready!!! We were told to wait and they would call us. After much discussion magically there was a room available. The room overlooked the side of another hotel although we paid for a garden view. Oh well fast forward to the following day we invited a couple of friends to our hotel to enjoy the night and were told we couldn’t have guest!!! Then we were told we had to upgrade our room in order to have guest and pay an additional cost. So ridiculous and stupid. The front desk folks have the worst customer service the bellhops were constantly apologizing for their behavior. On our final day we got locked out of our room and were told by the front desk to find one of the cleaning crew to help us get back into our room. Thankfully the drinks were free because I think I would have lost it if they weren’t.

Posted by , from Berkeley CA on Oct 29, 2020

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Comment from Hotel Management

Nov 3, 2020 by Online Reputation Manager

Dear Guest, Thank you for taking the time to write this review. We regret that your stay appears to have been so disappointing, and that we have not met your expectations. Please accept our sincerest apologies for the underwhelming hospitality you have experienced and any disappointment caused. This unfortunate incident does not represent at all the high standards and level of service that we provide daily to our guests. Rest assured all of your comments have been passed onto the relevant departments for further discussion and improvements. We appreciate all you have made mention of, as this allows us to continually improve. It is our hope that we may have the pleasure of your company again in the future proving that your unsatisfactory stay was an exception! Kind Regards Hotel Riu Palace Baja California Online Reputation Manager

2 out of 5
I liked the place. I would have given it better rating if I just knew how the hell he got her to do the things she did not wantt to do three days in a row. Her yelping at 3 in the morning did not help the stay . The front staff at the door need a lesson in speaking to people. Plus the speeches they give you through those masks when you check in are just a waste of time. The talk so fast and do not speak loud enough. The fire alarms going off a few times a week aren't pleasant. Bring conditioner and other amenities like soap very poor products and replacement of them when used.

Posted by on Oct 20, 2020

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Comment from Hotel Management

Oct 26, 2020 by Online Reputation Manager

Dear James, Thank you for sharing your experience with us. We are concerned by you words and do not know exactly what you are referring to. We would appreciate if you could give us some more detailed information via complaints@riu.com. While we are glad to hear that you liked the place, we regret that it did not turn out as expected. Hopefully you will return for a more positive experience! With our best wishes we remain, Hotel Riu Palace Baja California Online Reputation Manager

4 out of 5
We were relocated to the RIU Palace because Baja CA was being remolded. Staff was friendly and resort took necessary precautions to make us feel safe from covid such as regular temperature checks when going to restaurants and passing out hand sanitizers. My complain is with the alcohol situation and food. RIU normally has alcohol bottles in the rooms and room service and this was not offered due to "covid" yet they did not make up for it by having pop up bars or longer hours at their other bars. A few bars ran out of alcohol. You go for the all inclusive experience and this felt a bit short. A few restaurants the hours didnt make sense to us and would be full. Other than this the resort is nice for what you pay and its beautiful.

Posted by on Aug 28, 2020

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Comment from Hotel Management

Sep 4, 2020 by Online Reputation Manager

Dear guest, Thank you very much for sharing your experience. On our website we inform our guests that given the new situation caused by Covid-19, in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described on the website. Please accept our apology for any inconveniences caused and at the same time we hope for your understanding that all the precaution taken, is to protect our guests and employees. We look forward to your next stay, during which we would like to inspire you once again. Kind regards, Hotel Riu Palace Baja California Online Reputation Manager

5 out of 5
This was my husband & I's first trip to cabo and our first experience with an all inclusive resort. We were not disappointed! This resort is very clean, every single staff member greeted us in hallways, checked to see what we needed and did everything to make us comfortable. The hotel staff arranged transportation into town for us as well as to the airport, which was so helpful! There were people of all ages at this resort, we were probably on the younger end of most but everyone was fantastic. The amount of food options was surprising and the buffet did not disappoint either. The only thing we wished that this resort had was a hot tub! It's also within walking distance of the marina(by beach) and many different beach vendors. Overall a great experience, definitely recommend Riu Palace Baja California!

Posted by on Feb 13, 2020

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5 out of 5
everything was excellent! staff were incredible, visiting from CALIFORNIA for the first time and I would highly recommend this resort!

Posted by on Feb 4, 2020

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1 out of 5
tub in the middle of room was ridiculous was promised a ocean view-- our view was a sandy lot food and service was terrible

Posted by , from Scottsdale az on Jan 29, 2020

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5 out of 5
Amazing Hotel with incredible views, food was excellent, rooms are very nice. They keep the property in immaculate condition. Great service.

Posted by on Dec 25, 2019

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5 out of 5
The property was so clean, staff so welcoming and tended to our every need, food was delicious and entertainment was excellent! We really can’t say enough of how much we enjoyed our stay!!

Posted by on Nov 16, 2019

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4 out of 5
4.5 stars food was ok and it was really hot to enjoy the pool . The hotel is great and the staff was very nerd

Posted by on Nov 12, 2019

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4 out of 5
The room was very nice and the grounds beautiful. Entertainment was average. The food was sub par. An hour and a half wait for our party of twenty for an empty restaurant. The restaurant we wanted, their steak house fine dining was closed that night. Pools closing at 7 pm was also quite odd for the adult only side.

Posted by , from Oceanside CA on Oct 22, 2019

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About the Riu Palace Baja California - Adults Only - All Inclusive

Location Camino Viejo a San José, Km 3.5, Cabo San Lucas, BCS 4990

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Riu Palace Baja California - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Baja California - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A health club, a nightclub, and a spa tub are also featured at the luxury Riu Palace Baja California - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.

  • 1 building
  • 602 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 6 bars or lounges
  • 90 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (48.5 km / 30.1 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Baja California - Adults Only - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Promenade - This buffet restaurant serves breakfast, lunch, and dinner.

Taj Mahal - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Yu Hi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a complimentary water park, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scuba diving on site
  • Golf lessons available nearby
  • Fitness classes on site

Spa Services

Renova Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Baja California - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18

Hotel Names

  • Riu Palace Baja California Adults All Inclusive
  • Riu Baja California Adults In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.