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4.9 out of 5

"This was my second time staying at the hotel. It's in a great location, the staff is more than accommodating and the beds are very comfortable! " More

By a verified traveler on Wed 05 Dec 2018

Hotel Description

Family-friendly 5-star hotel near London Eye

Close to the beach

At this London City Centre hotel, you'll be well placed to visit Her Majesty's Theatre and Theatre Royal Haymarket, both steps away. Regent Street and The Strand are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the steam room and perks like free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and pillow menus, the 183 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, iPod docks, and TVs with cable channels.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Opera Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (St James Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sofitel London St James ratings based on 9 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel London St James

Everyone (3)
5 out of 5
This was my second time staying at the hotel. It's in a great location, the staff is more than accommodating and the beds are very comfortable!

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 31, 2018 by Nicolas

Dear Julie, Thank you very much for pointing out that we keep on providing high standards of services year after year. We look forward to welcoming you back. Meanwhile I wish you a great year 2019! A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

Wonderful!

We highly recommend the London St James. The service was amazing, the hotel was very impressive and the location was perfect. We especially appreciate the birthday balloons, cupcakes and macaroons for our daughter’s birthday that were waiting in our room upon arrival.

Posted by on Mar 7, 2018

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Comment from Hotel Management

Mar 12, 2018 by Nicolas

Dear guests, Thank you for your very positive feedback. Thank you for your compliments regarding all our attentions for this occasion. This is our utmost reward! We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

Wonderful Hotel

Pros: Staff were very accommodating from check-in to the restaurant staff.
Location: We enjoyed being within walking distance to Buckingham Palace, St. James Park, Thames riverfront, the Eye as well as Westminster Abbey and museums.
The St. James Sofitel is a wonderful Hotel in the perfect central location. We thoroughly enjoyed our accommodations as well as the delicious English breakfast buffet every morning. We will definitely plan to stay here on our next trip to London.

Posted by , from Georgia on Jul 3, 2016

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Comment from Hotel Management

Jul 14, 2016 by Nicolas

Dear Cindy, I thank you for your positive feedback. I am glad to hear that you were impressed with our high standards of service all throughout the hotel. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

London Labo (u)r day weekend

Excellent easy trip, plane is big and comfortable, smooth sail, minimal jet lag. Hotel is amazing- the best location-in the middle of everything, yet very quiet. Staff is polite and friendly, rooms combine modern and timeless feel, shower with power jets , and the bedding is to die for- sleeping like a baby in the cloud. Location- Buckingham palace to the left, Piccadilly to the right, Trafalgar square to the back. Even the weather was great. And, you do not need taxi- Tube is 1 minute away and is nice and clean. Highly recommended- worth the price.

Posted by , from Michigan on Sep 16, 2013

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Comment from Hotel Management

Aug 6, 2015 by Nicolas

Dear guest, Thank you so much for this positive feedback. I am glad to read that you have very much enjoyed our facilities. Thank you also for pointing out your excellent nights thanks to MyBed which really takes you to sleep like onto fluffy clouds. We look forward to welcoming you back in our centrally located hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

Great hotel - spectacular service - highly recommended

My wife and i spent a short (5 day) vacation in london. From the moment we arrived at the hotel, the staff went out of their way to make sure all our needs were met. The bed was quite possibly the most comfortable bed we have ever slept in! Free internet access was provided for multiple devices, which is rarely seen in high-end hotels of this caliber. The hotel's location, near piccadily circus, put us in the center of the london shopping district. We hope to return in the near future!

Posted by on Aug 14, 2011

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Comment from Hotel Management

Aug 6, 2015 by Nicolas

Dear Sir, Thank you for your very favourable feedback. As a matter of fact our MyBed system really takes you to sleep like onto fluffy clouds. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

An excellent home base for your stay in London!

Pros: Free Internet, Quiet, beautiful room and comfortable bed!
Perfect location, amazing staff, excellent rooms! We stayed here for 3 nights on our first trip to London and it could NOT have been a better choice! We were able to walk to nearly everything (including the tube when our destination was too far to walkl). The Concierge staff is amazing and really helpful! If you're lucky, Guillaume will be working and he'll give you the low-down!

Posted by , from Los Angeles, CA on Jul 15, 2011

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Comment from Hotel Management

Aug 6, 2015 by Nicolas

Dear guest, Thank you for this superb feedback. Thank you for praising our high standards of service and especially the Concierge team who are indeed a true asset for the hotel. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

Sofitel London hotel was superb in all ways.

This hotel experience was flawless, no problems or even minor issues with both the staff and the accomindations. BZ

Posted by on Sep 4, 2010

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Comment from Hotel Management

Aug 5, 2015 by Nicolas

Dear guest, I thank you for this wonderful feedback with regards to your perfect stay at Sofitel London St James. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

4 out of 5

Some Good, Some Excellent & Some Bad

Hotel is in excellent location. Very close to Picadilly tube station, maybe 10-15 minute walk. You can also walk to many places from hotel. Desk & concergie service very good, very professional, nice and eager to please. Room service to turn rooms in morning & evening excellent . However, Room was NOT completely all that great. Bed was EXCELLENT, most comfortable bed I have ever slept in my entire life!! Very luxurious down comforters, pillows, sheets, it was terrific. The bad part is that our television did not work upon our arrival of hotel and went out twice after the first service call. The sink in bathroom had bad sink stopper that did not drain properly and we had to call service desk for that as well, it flooded the sink a couple of times. For being a five star hotel, I did not expect to have these type of problems, so I would rate this hotel a very high four, NOT a complete five star. Our room was also not ready when we checked in & had to wait 30 minutes. Overall, hotel is okay but not truly worth the high cost b/c its not really five stars. Would stay at different hotel next time.

Posted by on Jun 1, 2009

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Comment from Hotel Management

Aug 5, 2015 by Nicolas

Dear guest, I thank you for your feedback. I thank you for your words of praise with regards to the high level of service provided by Concierge and Front Desk. I am truly sorry and deeply apologize for the technical issues you have experienced in your room as those points do not reflect at all our standards of service. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

5 out of 5

Fabulous

This hotel was wonderful on just about every dimension. The accomodations were lovely. Spacious for the area, well appointed, luxurious. The staff was extremely helpful. The location was perfect, close to the serene St. James park, historic Parliament and Big Ben, and action-packed Picadilly and West End. Yes, it was a little pricey, but I'd say it was worth it. I would definitely stay there again.

Posted by on Jan 22, 2009

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Comment from Hotel Management

Aug 6, 2015 by Nicolas

Dear guest, Thank you for this superb feedback! I am truly glad to hear that you have loved everything about Sofitel London St James. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James

Renovations + Closures

The property is closed between 23 March and 04 July.

Property Features

Sofitel London St James offers its guests a full-service spa, a steam room, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 6500 square feet (604 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel London St James. For a fee, parking is available. This 5-star London hotel is smoke free.

  • 183 guestrooms or units
  • 6 levels
  • 6500 sq ft of conference space
  • 604 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: London (LCY-London City) (14.5 km / 9 mi)
  • Train station: London Charing Cross Station (0.7 km / 0.4 mi)
  • Metro station: Piccadilly Circus Underground Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel London St James offers 183 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets. A pillow menu is available. Cable television is provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Wild Honey St James - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

The Rose Lounge - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with Turkish bath/hammam.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 60.0 per night.

Pet Policy

  • Pets: GBP 50 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 26 per person (approximately)
  • Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
  • Valet parking fee: GBP 50 per day
  • Pet fee: GBP 50 per pet, per night
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel James
  • Sofitel London
  • Sofitel London James
  • Sofitel London St
  • Sofitel London St James
  • Sofitel St
  • Sofitel St James
  • Sofitel St James Hotel
  • Sofitel St James Hotel London
  • St James Sofitel London
  • Accor St James London
  • Sofitel London St James England
  • Sofitel St James London Hotel London
  • Sofitel London St James Hotel
  • London Sofitel St James
  • Sofitel London St James Hotel
  • Sofitel London St James London
  • Sofitel London St James Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.