4.5 out of 5

"Overall good experience. However, outgoing calls from room were blocked and not fixed during our entire 8 day stay. Also, incoming calls did not get ... " More

By a verified traveler on Thu 23 Aug 2018

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Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$121 per night

Executive Room, 1 Queen Bed, Business Lounge Access

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed (Deluxe)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Master, Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel London - Westminster ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel London - Westminster

Everyone (13)
4 out of 5

Nice hotel excellent location in London

Pros: Convenient location, good sized room, generally courteous hotel staff.
Cons: Telephone capabilities for outgoing calls are a must, reception should be more attentive to answer and forward incoming calls to rooms.
Location: Conveniently located to London tourist sites - Buckingham Palace, Houses of Parliament, Big Ben, Tate Art Museum, Westminster Abbey and restaurants.
Overall good experience. However, outgoing calls from room were blocked and not fixed during our entire 8 day stay. Also, incoming calls did not get through to room since calls were not answered and forwarded to room by reception. Room cleaning was not up to standard, trash was not emptied.

Posted by , from Chicago, Illinois on Aug 23, 2018

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5 out of 5
Staff was very helpful and friendly. The rooms are nice in size and very comfy. Located close enough to walk to major attractions. Really enjoyed my stay...

Posted by on Jul 23, 2018

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4 out of 5
Nice hotel. The hotel was very clean. Restaurant down stairs for breakfast was a little disorganized. The lounge in the first floor lounge was hit or miss for service in the evenings. Well worth the price. Ice machines need to be fixed and work better.

Posted by on Jul 23, 2018

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5 out of 5

Excellent hotel in a quiet part of London.

We wanted to stay close to the attractions in London and this hotel was excellent. Clean rooms, hotel staff was fast to fix small issues. Room service was great. Taxis are always street side. A no worries hotel.

Posted by , from PA, USA on Nov 19, 2017

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5 out of 5

The curtains of the hotel aré terrible

The hotel Is nice, the breakfast is very good, in general was nice

Posted by on Jul 15, 2017

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5 out of 5

Westminster Location

Pros: Location was excellent. Staff was professional and helpful. Fitness area was well-maintained and diverse. Great chocolate-chip cookies upon arrival
Cons: Housekeeping was inconsistent - a couple of days it was excellent, but a couple of days they did little more than make the bed and replace some towels
Location: Excellent location - near Westminster Abbey, Churchill War Rooms, two convenient underground stations within a 15-20 minute walk.
We found the hotel staff to be efficient, pleasant, professional and helpful. Check-in and out was a breeze. The location near Westminster Abbey, Big Ben, and Parliament was excellent. Quite a few pleasant pubs and restaurants within walking distance. The room was a little small by US standards but big enough and met all of our needs. Rooms were quiet - you wouldn't know anyone else was there. Excellent fitness area on 13th floor.

Posted by , from Dallas, TX on Jun 11, 2017

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Comment from Hotel Management

Jun 15, 2017 by Dola (Guest Relations Manager)

Thank you for your feedback! We're pleased to see that you generally enjoyed your stay and found our location and facilities useful and convenient for your needs. I do apologise for any inconsistent service from the Housekeeping Department, and I have made the Head Housekeeper aware of this for quality control and re-training purposes going forward. Other than this, I'm pleased you enjoyed your stay, and we hope to welcome you back in future for a fully satisfying visit!

5 out of 5

Nice location near Thames and easy walk to Big Ben

About .6 to Big Ben and parliament not very close to any restaurant but lounge on site was good food.

Posted by on Apr 15, 2017

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Comment from Hotel Management

Apr 18, 2017 by Dola O (Guest Relations Manager)

Thanks for your kind reviews, Val and Jess! We're delighted you enjoyed your stay, and hope to welcome you back on your next visit to London!

3 out of 5

Wreat location and very helpful staff

Location: Easy to get to sights and tube. Great restaurants in area.
We were given a handicap accessible room - not requested and not comfortable. Bathroom was challenging - water everywhere when taking a shower. Very disappointed with room - the second room we had was much nicer.

Posted by on Jan 23, 2017

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Comment from Hotel Management

Mar 2, 2017 by Dola O (Guest Relations Manager)

Thanks for your review. I do apologise that you were allocated an accessible room, and I'm pleased that we were able to change this at you request. Other than this, I hope that all other aspects of your stay were satisfactory and we look forward to your next London visit!

3 out of 5

Great breakfast and good location!

Overall I enjoyed my stay at this hotel. The staff was great, location was good, and the breakfast buffet was the best part of our entire stay! I was very impressed with the hotel personnel who went out of his way to provide me with an adaptive converter due to me forgetting mine. The only con I have is that they MUST purchase new mattresses for their rooms! Our room mattress was like sleeping on a concrete floor. This made it hard to sleep after a long day of sightseeing!

Posted by , from Texas on Dec 31, 2016

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Comment from Hotel Management

Mar 21, 2017 by Dola O (Guest Relations Manager)

Thanks for your review, Stacey. Mattress toppers are available on request at no extra cost for those who like a softer bed; please feel free to take advantage of this complimentary service on your next visit, and kindly accept my sincere apologies for any disappointment. Other than this, I am pleased that you enjoyed your stay. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in future!

4 out of 5
Nice hotel with friendly staff. Great location; within walking distance from many of the landmarks of interest.

Posted by on Aug 11, 2016

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Comment from Hotel Management

Mar 21, 2017 by Dola O (Guest Relations Manager)

Thanks for your review. Very pleased that you enjoyed your stay!

About the DoubleTree by Hilton Hotel London - Westminster

Location 30 John Islip Street, London, England SW1P 4QP

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and barbecue grills are also featured at the business-friendly DoubleTree by Hilton Hotel London - Westminster. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

  • 460 guestrooms or units
  • 5 conference rooms
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: London (LHR-Heathrow) (27.7 km / 17.2 mi)
  • Train station: Vauxhall Station (1.1 km / 0.7 mi)
  • Metro station: Pimlico Underground Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel London - Westminster offers 460 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.

Art St Kitchen - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower
  • In-room accessibility