Room, 1 Queen Bed
Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$121 per night
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DoubleTree by Hilton Hotel London - Westminster
30 John Islip Street,
London,
England
1-855-201-7819
"Overall good experience. However, outgoing calls from room were blocked and not fixed during our entire 8 day stay. Also, incoming calls did not get ... " More
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DoubleTree by Hilton Hotel London - Westminster ratings based on 22 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.0 out of 5.0
Hotel condition
4.5 out of 5.0
Guest reviews for DoubleTree by Hilton Hotel London - Westminster
Nice hotel excellent location in London
Pros:
Convenient location, good sized room, generally courteous hotel staff.
Cons:
Telephone capabilities for outgoing calls are a must, reception should be more attentive to answer and forward incoming calls to rooms.
Location:
Conveniently located to London tourist sites - Buckingham Palace, Houses of Parliament, Big Ben, Tate Art Museum, Westminster Abbey and restaurants.
Overall good experience. However, outgoing calls from room were blocked and not fixed during our entire 8 day stay. Also, incoming calls did not get through to room since calls were not answered and forwarded to room by reception. Room cleaning was not up to standard, trash was not emptied.
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Staff was very helpful and friendly. The rooms are nice in size and very comfy. Located close enough to walk to major attractions. Really enjoyed my stay...
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Nice hotel. The hotel was very clean. Restaurant down stairs for breakfast was a little disorganized. The lounge in the first floor lounge was hit or miss for service in the evenings. Well worth the price. Ice machines need to be fixed and work better.
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Excellent hotel in a quiet part of London.
We wanted to stay close to the attractions in London and this hotel was excellent. Clean rooms, hotel staff was fast to fix small issues. Room service was great. Taxis are always street side. A no worries hotel.
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The curtains of the hotel aré terrible
The hotel Is nice, the breakfast is very good, in general was nice
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Westminster Location
Pros:
Location was excellent. Staff was professional and helpful. Fitness area was well-maintained and diverse. Great chocolate-chip cookies upon arrival
Cons:
Housekeeping was inconsistent - a couple of days it was excellent, but a couple of days they did little more than make the bed and replace some towels
Location:
Excellent location - near Westminster Abbey, Churchill War Rooms, two convenient underground stations within a 15-20 minute walk.
We found the hotel staff to be efficient, pleasant, professional and helpful. Check-in and out was a breeze. The location near Westminster Abbey, Big Ben, and Parliament was excellent. Quite a few pleasant pubs and restaurants within walking distance. The room was a little small by US standards but big enough and met all of our needs. Rooms were quiet - you wouldn't know anyone else was there. Excellent fitness area on 13th floor.
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Comment from Hotel Management
Jun 15, 2017 by Dola (Guest Relations Manager)
Thank you for your feedback! We're pleased to see that you generally enjoyed your stay and found our location and facilities useful and convenient for your needs. I do apologise for any inconsistent service from the Housekeeping Department, and I have made the Head Housekeeper aware of this for quality control and re-training purposes going forward. Other than this, I'm pleased you enjoyed your stay, and we hope to welcome you back in future for a fully satisfying visit!
Nice location near Thames and easy walk to Big Ben
About .6 to Big Ben and parliament not very close to any restaurant but lounge on site was good food.
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Comment from Hotel Management
Apr 18, 2017 by Dola O (Guest Relations Manager)
Thanks for your kind reviews, Val and Jess! We're delighted you enjoyed your stay, and hope to welcome you back on your next visit to London!
Wreat location and very helpful staff
Location:
Easy to get to sights and tube. Great restaurants in area.
We were given a handicap accessible room - not requested and not comfortable. Bathroom was challenging - water everywhere when taking a shower. Very disappointed with room - the second room we had was much nicer.
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Comment from Hotel Management
Mar 2, 2017 by Dola O (Guest Relations Manager)
Thanks for your review. I do apologise that you were allocated an accessible room, and I'm pleased that we were able to change this at you request. Other than this, I hope that all other aspects of your stay were satisfactory and we look forward to your next London visit!
Great breakfast and good location!
Overall I enjoyed my stay at this hotel. The staff was great, location was good, and the breakfast buffet was the best part of our entire stay! I was very impressed with the hotel personnel who went out of his way to provide me with an adaptive converter due to me forgetting mine. The only con I have is that they MUST purchase new mattresses for their rooms! Our room mattress was like sleeping on a concrete floor. This made it hard to sleep after a long day of sightseeing!
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Comment from Hotel Management
Mar 21, 2017 by Dola O (Guest Relations Manager)
Thanks for your review, Stacey. Mattress toppers are available on request at no extra cost for those who like a softer bed; please feel free to take advantage of this complimentary service on your next visit, and kindly accept my sincere apologies for any disappointment. Other than this, I am pleased that you enjoyed your stay. We appreciate your loyalty to our Brand, and hope to welcome you back to the DoubleTree Westminster in future!
Nice hotel with friendly staff. Great location; within walking distance from many of the landmarks of interest.
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Comment from Hotel Management
Mar 21, 2017 by Dola O (Guest Relations Manager)
Thanks for your review. Very pleased that you enjoyed your stay!
About the DoubleTree by Hilton Hotel London - Westminster
Location 30 John Islip Street, London, England SW1P 4QPProperty Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and barbecue grills are also featured at the business-friendly DoubleTree by Hilton Hotel London - Westminster. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.
- 460 guestrooms or units
- 5 conference rooms
- Dining venue
- Bar or lounge
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- BBQ grill(s)
- Bellhop
- Elevator
- No smoking on site
Family Friendly Amenities
- Family Property
- Free WiFi
- Laundry facilities
- Refrigerator
- Free cribs/infant beds
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Self parking (surcharge) , Parking (limited spaces)
Transport
- Airport: London (LHR-Heathrow) (27.7 km / 17.2 mi)
- Train station: Vauxhall Station (1.1 km / 0.7 mi)
- Metro station: Pimlico Underground Station (0.8 km / 0.5 mi)
- Parking: Self parking available for a surcharge
Room Amenities
DoubleTree by Hilton Hotel London - Westminster offers 460 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
- In-room dining (limited hours)
- Flat-screen television
- Satellite channels
- Refrigerator
- Coffee maker
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Newspapers (free)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy English breakfast daily from 7 AM to 10 AM.
Art St Kitchen - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals nearby
- Ecotours nearby
- Sailing nearby
- Scooter/moped rentals nearby
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Roll-in shower
- In-room accessibility
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