2/10 Terrible
Robert
Jul 15, 2025
Disliked: Cleanliness, amenities
This was one of the most TERRIBLE, AWFUL, HORRENDOUS experiences I have ever had at a hotel, and I have been traveling around the world for decades. When we checked in, we were told they didn't take American Express, which was not clear when I made the reservation. I offered to pay in cash, and they said they didn't accept cash. The management was extremely rigid and unaccommodating. We tried to work with them, and they just kept saying, This is our policy, we can't do that. They made no attempt to work with us or try to help us. I was finally able to pay the hotel bill, but it required me to become overdrawn from my bank account by thousands of dollars. The management of this hotel has the philosophy that they are always right and the customer is always wrong. They never apologize and never compromise. They run the hotel like the government of the former Soviet Union. Another thing that went wrong was that they put us in rooms that faced a courtyard with an outdoor pub. It was extremely noisy at night, past midnight. One night, there was loud carousing from people that went well past 2:30am. The hotel allowed this and did not intervene to stop the noise. They did change our rooms the next day. The worst aspect of this hotel is that they it's all about their policies and not about the needs of the customers. This hotel does NOT deserve the rating of 4 stars and excellent.
Robert
Stayed 1 night in Jul 2025