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By a verified traveler on Wed 28 Jun 2023

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Hotel Description

3.5-star aparthotel near Natural History Museum

City center stay

A stay at this London City Centre aparthotel places you within half a mile (1 km) of Natural History Museum and 2 miles (3 km) of Hyde Park. Buckingham Palace and Royal Albert Hall are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free aparthotel features 2 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Self parking is offered and multilingual staff can provide around-the-clock assistance.

Kitchenettes, WiFi

The individually decorated apartments offer WiFi and hair dryers. Well-equipped kitchenettes come with refrigerators, stovetops, and microwaves. Housekeeping is available once per stay.

Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$82* Per night/room Oct 29 - Oct 30

1 Bedroom Apartment (1 double bed and 1 sofa bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

2 Bedroom Apartment (1 double bed,1 single bed, and 1 sofa bed)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Business Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Chelsea Cloisters ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Chelsea Cloisters

Everyone (7) Couples (1) Family (2)
3 out of 5
No air conditioning

Posted by on Jun 28, 2023

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Comment from Hotel Management

Jun 29, 2023 by Anna, Guest Relations Manager

Dear Paige,Thank you for your feedback on your recent stay at our property. Chelsea Cloisters

5 out of 5
Clean Apartments with convenience stores nearby. Plenty of options to Discover and move around the area.

Posted by on Mar 22, 2023

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Comment from Hotel Management

Apr 24, 2023 by Anna, Guest Relations Manager

Dear Jaime,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at our apartments and that you found them to be clean and well-maintained.We are also glad to know that you found the convenience stores nearby to be helpful, as well as the variety of options for discovering and moving around the area. We are always happy to provide recommendations and assistance to our guests in exploring the local area.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

5 out of 5
access to grocery store

Posted by on Dec 16, 2022

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Comment from Hotel Management

Jan 3, 2023 by Ana

Dear HameedThank you so much for taking the time to leave an excellent rating. Please let us know what we can do for you in the future. Best Wishes

3 out of 5
Hotel room was good size and clean. Staff was very polite. But here were the drawbacks - NO free internet anywhere. ONE small mirror in bathroom and NONE in room. NO electrical outlet in bathroom! Cheap and few products - bath gel and shampoo only. No lotions and no hair dryer. VERY flat uncomfortable pillows. Bed ok. Linens and blanket good. Thankfully, windows open because there is NO AC!!! HOT! There is a mini kitchenette with fridge, microwave, hot water heater and plates/flatwear but NO COFFEE OR TEA...I asked at front desk and was sent to the grocery store if I wanted this. VERY BASIC hotel/apt. But this was a a last minute price and location was ok, but probably would not stay here again due to lack of mirrors for getting ready and products/internet/AC. ABout 4 long blocks from South Kensington underground, but lots of taxis/uber nearby. Sainsbury is a block away as well.

Posted by , from Fleming Island FL on Apr 24, 2019

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5 out of 5
Our stay started with Justin at the front desk allowing us to leave our luggage since our rooms were not ready yet...we we're thankful! Our room was fabulous! I was nervous from some bad reviews but truly I am wondering where they stayed. Everything was tastefully decorated, clean and perfect! As three generations of women traveling together the rooms, the front desk and the location was, again, perfect. Would definitely recommend.

Posted by on Oct 21, 2018

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3 out of 5

Convenient place to stay

Pros: Location, lightness of rooms and airiness.
Love the location of this apt. hotel and that the rooms have kitchens. Rooms light and airy. However, walls and plumbing a bit on the shabby side. Bathroom sink did not drain properly. TV did not work. Only there 3 days so not worth saying anything until we left. Clean enough. Corridors of building shabby, too. However, one does not stay in the hallways. All in all it was fine.

Posted by , from New York, New York on Aug 31, 2018

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3 out of 5
Pros: Walking distance to shopping.
The hotel was undergoing renovation. There was plywood on the floors, walls needed to be painted, and the carpet in the hall was old. You had to pay for Wi-fi and only one person could use the code.

Posted by on Jun 14, 2018

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4 out of 5

Nice hotel, but staff seemed pretty indifferent

Pros: Clean, convenient room with expected amenities. Having a washer/dryer in the room was very nice as well. Instructions for it would have been good.
Cons: Instructions to operate the washer/dryer. Get people to smoke away from the windows. Stop leaflets being jammed noisily through mail slot at all hours
Location: Lots of shopping if you're into that. Several excellent museums within walking distance, which we very much enjoyed.
It was a good location for visiting museums, etc, in London. We were a bit confused as to when or if certain things provided at the start (like toilet tissue) would be replaced, or if we were on our own after the complimentary supplies provided. Staff was a little odd; the lady who actually gave me the key was very pleasant, but the desk people always acted like you were bothering them, on the couple of occasions I had a question. Also, our room was on the 1st floor (one up from ground level), on the street side of the building. People from the bars in the area, as well as from the hotel, would stand outside and smoke just under the window of our room, making the room smell and talking loudly at all hours of the night. Also, there seemed to be a surprising amount of "racing" on the street; loud car engines, horns, etc. I'd recommend requesting a room not facing the street, higher up, or both.

Posted by , from Lincoln, NE on Nov 8, 2015

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4 out of 5

Great location

The positive points are the location is walking distance to the tube, many popular attractions and to grocery. Staff were very helpful and accommodating. The only things that I personally am not use to is small room and no towel exchange. You have to wash your own towels and no washcloths. They exchange them weekly. Also the rooms were very warm it was 50 degrees Farenheit outside and we had all the windows open. None of this was a deal breaker for my husband and I. Overall we had a lovely holiday in London and would come back to this location.

Posted by , from US on Nov 7, 2015

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Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Chelsea Cloisters. For a fee, parking is available. This 3.5-star London aparthotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 2 bars or lounges
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Washer/dryer
  • Refrigerator
  • Microwave


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Free parking nearby


  • Train station: West Brompton Station (2.2 km / 1.4 mi)
  • Metro station: South Kensington Underground Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Chelsea Cloisters offers 250 accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

  • In-room kitchenette
  • Washer and dryer
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Chelsea Cloisters has 2 restaurants on site.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the amount of 1 night's stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 10.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: GBP 10.00 per day (rates may vary)
  • Self parking fee: GBP 45.00 per day
  • Crib (infant bed) fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chelsea Cloisters
  • Chelsea Cloisters Apartment
  • Cloisters Chelsea
  • Chelsea Cloisters Hotel London
  • Chelsea Cloisters London, England
  • Chelsea Cloisters Hotel London
  • Chelsea Cloisters London
  • Chelsea Cloisters London
  • Chelsea Cloisters Aparthotel
  • Chelsea Cloisters Aparthotel London
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.