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The Mandrake

5.0 star property
5-star luxury hotel near Leicester Square, connected to a shopping center

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Photo gallery for The Mandrake

Terrace Room | Terrace/patio
Mandrake Suite | Living area | Flat-screen TV
Lobby
Mandrake Suite | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
Penthouse Suite | 1 bedroom, minibar, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Room service
  • Laundry

Explore the area

Map
20-21 Newman Street, London, England, W1T 1PG
  • The British Museum
    ‪10 min walk‬
  • Leicester Square
    ‪11 min walk‬
  • Piccadilly Circus
    ‪12 min walk‬
  • London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for Salvia Suite

1 bedroom, minibar, in-room safe, individually decorated

Salvia Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Room

Mandrake Room | 1 bedroom, minibar, in-room safe, individually decorated

Mandrake Room

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Newman Room

Newman Room | 1 bedroom, minibar, in-room safe, individually decorated

Newman Room

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Terrace Room

View from room

Terrace Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | 1 bedroom, minibar, in-room safe, individually decorated

Penthouse Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Newman Suite

Newman Suite | 1 bedroom, minibar, in-room safe, individually decorated

Newman Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Gingko Suite

1 bedroom, minibar, in-room safe, individually decorated

Gingko Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Suite

Mandrake Suite | 1 bedroom, minibar, in-room safe, individually decorated

Mandrake Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Amanita Suite

1 bedroom, minibar, in-room safe, individually decorated

Amanita Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite

Terrace Suite | 1 bedroom, minibar, in-room safe, individually decorated

Terrace Suite

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Tottenham Court Road and Regent Street. Leicester Square and The British Museum are also within half a mile (1 km).

What's nearby

  • The British Museum - 10 min walk - 0.6 miles
  • Leicester Square - 11 min walk - 0.6 miles
  • Piccadilly Circus - 12 min walk - 0.7 miles
  • Trafalgar Square - 16 min walk - 0.9 miles
  • Buckingham Palace - 5 min drive - 1.5 miles

Getting around

  • Tottenham Court Road Station - 6 min walk
  • Goodge Street Underground Station - 6 min walk
  • London City Airport (LCY) - 22 min drive

Restaurants

  • ‪Said Dal 1923 - ‬2 min walk
  • ‪Circolo Popolare - ‬2 min walk
  • ‪Omotesando Koffee - ‬1 min walk
  • ‪Berners Tavern - ‬2 min walk
  • ‪Where the Pancakes Are - ‬2 min walk

About this property

The Mandrake

5-star luxury hotel near Leicester Square, connected to a shopping center
The Mandrake offers its guests a full-service spa. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Spa services, a library, and a terrace are also featured at the luxury The Mandrake. An airport shuttle (available 24 hours) is available for a fee.

This 5-star London hotel is smoke free.

  • 34 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue
The Mandrake offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, DAMU Wellness Sanctuary. Services include massages and body treatments. The spa is equipped with a mud bath. The spa is open daily.

Languages

Bulgarian, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.3 miles (GBP 60 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 10 to 50 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per accommodation, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 to 50.00 per person
  • Airport shuttle fee: GBP 150 per vehicle (one way)
  • Offsite parking fee: GBP 60 per day (0.3 mi away)
  • Pet fee: GBP 60.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mandrake Hotel London
Mandrake Hotel
Mandrake London
The Mandrake Hotel London
Mandrake
The Mandrake Hotel
The Mandrake London
The Mandrake Hotel London

Frequently asked questions

How close is The Mandrake to the airport?

The Mandrake is 9.5 mi (22-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does The Mandrake have an airport shuttle?

The Mandrake offers an airport shuttle 24 hours a day, on request, for a charge of GBP 150 per vehicle, one way.

Does The Mandrake offer free breakfast?

Free breakfast isn’t provided at The Mandrake, but cooked-to-order breakfast is offered for a fee of between GBP 10.00 and 50.00 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Mandrake?

No, there is no casino at this hotel.

What time is check-in at The Mandrake?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Mandrake?

Free parking is not available at this hotel.

Does The Mandrake have a pool?

The Mandrake does not have a pool.

Does The Mandrake have a restaurant?

Yes, there is a restaurant on site.

Does The Mandrake have a spa?

Pamper yourself with a day at DAMU Wellness Sanctuary, where you can enjoy mud baths, body treatments, and massages.

How close is The Mandrake to downtown London?

The Mandrake is 0.8 mi away from London.

The Mandrake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 170 out of 255 reviews
Rating 8 - Good. 41 out of 255 reviews
Rating 6 - Okay. 18 out of 255 reviews
Rating 4 - Poor. 11 out of 255 reviews
Rating 2 - Terrible. 15 out of 255 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

oscar

Stayed 1 night in Feb 2025

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Jan 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Victoria

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
It turns into a nightclub at night (this was a Saturday). You cannot have a seat and get a quiet drink at your own hotel bar, you need to queue up behind drunk 20 year olds and deal with bartenders with bad attitudes.
Stayed 1 night in Nov 2024

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcela at the front desk was amazing. She was so friendly, understanding and very helpful. She made our stay perfect! Decor and the food at the restaurant was wonderful. Will definitely be back to stay. Such a unique hotel!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Josef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Thank you everyone for making us feel at home.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Mandrake in London was truly an unforgettable experience. From the moment I arrived, I felt as though I had stepped into a fantasy world. The hotel’s moody vibe perfectly complements its location in the trendy Fitzrovia area, creating a unique and immersive environment. The room was nothing short of luxurious, with high-end furnishings and a well-stocked minibar that made my stay even more comfortable. The en suite bathroom was a dream, featuring a rainfall shower head that added a touch of spa-like relaxation to my daily routine. The greenhouse terrace and central courtyard are absolute showstoppers, draped in hanging jasmine and passionflowers that infuse the space with a captivating fragrance. The rich textures, vibrant dark colors, and theatrical lighting throughout the hotel made every corner feel like a work of art. The amenities at The Mandrake are exceptional. The restaurant on site served exquisite dishes, and the bar was the perfect spot to unwind after a day of exploring the city. A special mention must go to the staff, who were nothing short of top tier. Their attention to detail and warm hospitality made my stay even more enjoyable. The Mandrake is not just a hotel; it's an experience. If you’re looking for a place that combines luxury, style, and a bit of the unexpected, I highly recommend staying here. I can't wait to return!
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

May Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Allan

Stayed 1 night in Jul 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting hotel, the decor is terrific and the staff very helpful. Sitting in the bar area there were so many people coming into the hotel and disappearing into various out of sight rooms, had no idea what was going on but it made it all the more intriguing..lighting is very ‘ambient’, tripped a couple of times in the corridors (I do wear glasses), got lost coming out of the lift on wrong floor, and took me several minutes to get the door to the room open with the strange key lock mechanism. Lovely Full-English breakfast. All in all, certainly a different kind of place to stay in central London and will probably stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Fantastic property in the centre of London, provides to sumptuous refuge from the busy streets, great accessibility to events and entertainment. Staff are attentive yet you are given privacy at the same time.
Stayed 2 nights in Jun 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Will

Stayed 2 nights in Jun 2024

6/10 Okay

Maria Alexandra

Disliked: Cleanliness
I had an early flight and had to miss breakfast despite paying for it. I wasn’t even offered a snack and no compensation at all in the price for the breakfast
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 6 nights in Feb 2024

10/10 Excellent

Trisha, West Fargo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fabulous hotel- room was very comfortable and big for a London hotel
Stayed 1 night in Jan 2024

2/10 Terrible

Tom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing experience.

Over the weekend, the Mandrake transforms into a bar/club with accommodations situated above it. Unfortunately, our stay was marred by subpar service and a lack of attentiveness, exacerbated by concurrent events on both Friday and Saturday nights. Prospective guests should exercise caution and verify event schedules during their stay, as hotel guests do not receive preferential treatment over walk-in bar customers. It is advisable to secure a reservation for a table in the bar in advance. The staff's performance left much to be desired; they engaged in unnecessary disputes, such as contesting the absence of a bottle opener in our room instead of promptly providing a replacement. Furthermore, I encountered difficulties gaining entry to the bar on two occasions due to wearing an outdoor coat and hat in frigid -2°C weather. Our experience in the Terrace room was underwhelming, considering its petite size relative to the associated cost. Additionally, the absence of room service for food further detracted from the overall appeal of our stay. We will not be returning.
Stayed 2 nights in Dec 2023

6/10 Okay

Rachel

Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Putting the record straight

Stay was fine , slept like a log in the big bed , English breakfast was good quality ingredients, eggs were clearly free range After making the booking I read the reviews, which were mixed , which made me a little concerned …. As we generally only stay in 5* hotels , and don’t normally feel a need to leave a review as they are what you expect However on this occasion I feel that it is only right that we comment The hotel is privately owned and a one off boutique, which is decorated in all areas with original one off furniture and fine art , it is NOT your usual travel lodge magnolia blandness . There is even live music in the later part of the week evenings The staff were welcoming, taking our bags to our rooms and showing us around , the lady who checked us both in and out also explained before checking in, that if we were to wanted complete quiet in our room towards the end of the week she would choose our room carefully for us We have already decided to stay at the mandrake when in London next month P.s. if you want to stay a in a hotel with character stay here , if not … not book it
Stayed 1 night in Oct 2023