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4.5 out of 5

"Skeleton crww due to covid19 " More

By a verified traveler on Sat 15 May 2021

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Hotel Description

3.5-star hotel near Sunland Park Racetrack and Casino

In shopping district

Your stay at this Sunland Park hotel places you within a 10-minute walk of Sunland Park Racetrack and Casino and Western Playland Amusement Park. Bob-O's Family Fun Center and Sunland Park Mall are also within 2 miles (3 km).

Casino, dining

A casino, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 78 guestrooms offer room service and flat-screen TVs. Premium bedding, coffee/tea makers, and hair dryers are also available.

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$80* Per night/room Nov 21 - Nov 22

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking (Racetrack View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection ratings based on 23 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Everyone (10) Couples (1) Family (9)
5 out of 5
Skeleton crww due to covid19

Posted by on May 15, 2021

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Comment from Hotel Management

May 15, 2021 by Assistant General Manager

Thank you for taking the time to complete our survey. We appreciate your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for staying with us and we hope to see you again soon!

5 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 24, 2021 by Assistant General Manager

Thank you for a great review ! We are happy to hear that you enjoyed your stay . We hope to see you again soon !

5 out of 5
Everything clean. Beds extremely comfortable. Plenty of room for oversized vehicle parking right now during pandemic.

Posted by , from Dallas on Dec 4, 2020

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Comment from Hotel Management

Dec 4, 2020 by Jenny V. - Front Office Supervisor

Thank you so much for the perfect score ! We are thrilled to know that you enjoyed your stay . We hope to see you again soon !

5 out of 5
Nice hotel. Great price. Too bad everything was closed for COVID-19

Posted by , from Sacramento CA on Aug 11, 2020

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Comment from Hotel Management

Aug 11, 2020 by Jenny V.- Front Office Supervisor

Thank you so much for staying with us ! We do apologize about the inconvenience of accessible amenities . There are some restrictions due to COVID-19. We hope to see you again soon !

5 out of 5
Clean, quiet, and very easy check-in! Would recommend this hotel!

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 11, 2020 by Assistant General Manager

Thank you for sharing your feedback with us. We look forward to serving you next time you are in the area!

4 out of 5
The property is beautiful and clean - the rooms are great, room service comes from the casinos restaurant and is well priced as well as convenient. Vending machines on the floors would have been nice, it was weird to have to speak to receptionist everytime but that’s the only complaint and it’s extremely minor

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 8, 2020 by Assistant General Manager

Hello, thank you for taking the time to share your feedback with us. We are so glad that you enjoyed your stay. We hope to see you again soon!

5 out of 5
Clean new hotel, friendly staff, definitely the best hotel in Sunland Park area.

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 1, 2019 by Assistant General Manager

Hi there! Thank you so much for your kind feedback. We are thrilled to know you enjoyed your stay. We look forward to providing you with the same wonderful accommodations on your future visits. Sincerely, Veronica

5 out of 5
It was a short stay but very comfortable! The rooms were clean and the beds slept well.

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 23, 2019 by Assistant General Manager

Thank you so much for sharing your feedback with us. We're so happy you enjoyed your stay. Come back and see us again soon!

4 out of 5
It was a fairly clean hotel. The staff was helpful.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Co-Owner & Managing Partner

Hello, Thank you for taking the time to share your feedback with us, we really appreciate it. I hope you will come back and see us again soon. Sincerely, Sumer Linder

5 out of 5
Everything was great. But like everything it all can't be excellent. I am not a morning person and if I can shave minutes from getting a morning breakfast that would have made my stay even better. I did get their coffee but like I said, if they served breakfast wooo...that would have made this a 5 star in my book. Other than that, a 4-1/2 star from my end would be the rating I would give this hotel. I did spend more time in the casino instead of in my room. Cant be all business all the time. GE

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by Co-Owner & Managing Partner

Hello! Thank you so much for taking the time to share your experience with us, we love hearing from our guests! We hope you will come back and see us next time you are in the El Paso area! Sincerely, Sumer Linder

About the The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Location 1202 Futurity Dr., Sunland Park, NM 88063

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. A casino, a 24-hour fitness center, and a terrace are also featured at the business-friendly The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection. Self parking is free. This 3.5-star Sunland Park hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • Built in 2017
  • Casino
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , RV, bus, truck parking (surcharge) , Free parking nearby

Transport

  • Parking: Free self parking and extended parking; RV/bus/truck parking available for a surcharge

Room Amenities

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection offers 78 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunland Park hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Ventana's - This buffet restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Hotel Room Service - This café specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Jackpot - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Franklin's Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunland Park Casino Ascend Hotel Collection Member
  • Sunland Park Casino Ascend Collection Member
  • Sunland Park Casino Ascend Co
  • The Hotel at Sunland Park Casino Ascend Hotel Collection
  • The Hotel At Sunland Park Casino Ascend Hotel Collection Member
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.