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4.5 out of 5

"Clean and comfortable room, very easy check in. Neighborhood isn’t the best. They could use quieter doors as we could hear doors opening/closing all n ... " More

By a verified traveler on Wed 07 Sep 2022

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Hotel Description

3.5-star hotel near Sunland Park Racetrack and Casino

In shopping district

Within a 5-minute walk of this Sunland Park hotel, you'll find Sunland Park Racetrack and Casino and Western Playland Amusement Park. Bob-O's Family Fun Center and Sunland Park Mall are also within 2 miles (3 km).

Casino, dining

A casino, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Dec 18 - Dec 19

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking (Racetrack View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Everyone (8) Couples (1) Family (10)
5 out of 5
Great place

Posted by on Sep 10, 2022

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Comment from Hotel Management

Sep 10, 2022 by Front Office Supervisor

Thank you so much for taking the time to provide us your feedback . Were so glad to see that you enjoy your stay Come back and see us again soon !

4 out of 5
Clean and comfortable room, very easy check in. Neighborhood isn’t the best. They could use quieter doors as we could hear doors opening/closing all night.

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 7, 2022 by Assistant General Manager

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for staying with us.

5 out of 5
This property was clean and modern. The staff was available and professional. It is convenient for the casino but a 5 minute drive for restaurants and shopping. Parkimg was good and well lite. I will stay here again if in the area.

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Front Office Supervisor

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5 out of 5

Posted by on Oct 18, 2021

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5 out of 5
Skeleton crww due to covid19

Posted by on May 15, 2021

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Comment from Hotel Management

May 15, 2021 by Assistant General Manager

Thank you for taking the time to complete our survey. We appreciate your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for staying with us and we hope to see you again soon!

5 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 24, 2021 by Assistant General Manager

Thank you for a great review ! We are happy to hear that you enjoyed your stay . We hope to see you again soon !

5 out of 5
Everything clean. Beds extremely comfortable. Plenty of room for oversized vehicle parking right now during pandemic.

Posted by , from Dallas on Dec 4, 2020

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Comment from Hotel Management

Dec 4, 2020 by Jenny V. - Front Office Supervisor

Thank you so much for the perfect score ! We are thrilled to know that you enjoyed your stay . We hope to see you again soon !

5 out of 5
Nice hotel. Great price. Too bad everything was closed for COVID-19

Posted by , from Sacramento CA on Aug 11, 2020

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Comment from Hotel Management

Aug 11, 2020 by Jenny V.- Front Office Supervisor

Thank you so much for staying with us ! We do apologize about the inconvenience of accessible amenities . There are some restrictions due to COVID-19. We hope to see you again soon !

5 out of 5
Clean, quiet, and very easy check-in! Would recommend this hotel!

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 11, 2020 by Assistant General Manager

Thank you for sharing your feedback with us. We look forward to serving you next time you are in the area!

4 out of 5
The property is beautiful and clean - the rooms are great, room service comes from the casinos restaurant and is well priced as well as convenient. Vending machines on the floors would have been nice, it was weird to have to speak to receptionist everytime but that’s the only complaint and it’s extremely minor

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 8, 2020 by Assistant General Manager

Hello, thank you for taking the time to share your feedback with us. We are so glad that you enjoyed your stay. We hope to see you again soon!

About the The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Location 1202 Futurity Dr., Sunland Park, NM 88063

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. You'll find a 24-hour business center on site. A casino, a 24-hour fitness center, and a terrace are also featured at the business-friendly The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free. This 3.5-star Sunland Park hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • Built in 2017
  • Casino
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Refrigerator in a common area
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , RV, bus, truck parking (surcharge) , Free parking nearby

Transport

  • Parking: Free self parking and extended parking; RV/bus/truck parking available for a surcharge

Room Amenities

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection offers 78 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunland Park hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection has a restaurant on site.

Corralito - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunland Park Casino Ascend Hotel Collection Member
  • Sunland Park Casino Ascend Collection Member
  • Sunland Park Casino Ascend Co
  • The Hotel at Sunland Park Casino Ascend Hotel Collection
  • The Hotel At Sunland Park Casino Ascend Hotel Collection Member
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.