Book a hotel near La Arcada, Downtown Santa Barbara

"Several things weren’t up to par considering the ‘glowing’ reviews we read before booking. Firstly, the staff were quite odd and unfriendly. Our bathroom had mould on the ceiling and the cleaners didn’t even fill up our conditioner or body wash so we couldn’t even shower. The walls are paper thin and we had cleaners shouting at each other outside our room before 8am so I don’t think staff care about guest experience at all. The ‘breakfast’ was the biggest joke of all - some lack lustre pastries, about five yogurts up for grabs and some waffle mix which ran out before we could even have some (we were down at breakfast by 8am so not sure why it had already run out and when we notified the person at the front desk, he looked annoyed that we had mentioned it). The somewhat of a saving grace is that it’s in a good location and it was nice that the rooms had been somewhat updated but I wouldn’t rush back nor would I necessarily recommend it to anyone I know. "

"Very tired, continental breakfast is a waste of time, room is a decent size, vip sparkling wine not worth drinking. Was able to park 2 cars and EV charging was free but only 30 amp so 25 miles per hour. "

"Wonderful hotel. Newly renovated rooms. Nice boutique style. Fantastic lobby bar!"

"We got the family suite and it is tiny, I did not expect to be that cramped in for a family of 4. If I would have known I would have gotten 2 rooms. They need to put more pictures. I felt bamboozled. The hotel is cute and in a good location. But I felt they were stingy with their supplies. Room had 3 towels 1 toilet paper, yes I know I can ask for more, but it’s common sense to leave extra supplies the more guests there is. The bed was hard for me but fine for husband. The kids did not sleep good in their bunk beds and they said it felt claustrophobic in that small “2nd Bedroom” more like a closet makeshift bedroom. I would not stay there again, but their customer service was great. "

"Yes"

"Breakfast was good, everything worked well. Hotel old and a bit tired "