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Extended Stay America - Jacksonville -Riverwalk -Conv Center

2.5-star property
1413 Prudential Dr, Jacksonville, FL 1-855-201-7819

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2.5 out of 5
See all 24 Travelocity Reviews

"It’s a great location to the hospitals which is what I needed it for. The hotel has everything you need. It’s nothing fancy but comfortable. There are ... " More

By a verified traveler on Sat 19 May 2018

Hotel Description

Hotel near Jacksonville Landing in Jacksonville

Downtown Jacksonville stay

Your stay at this Downtown Jacksonville hotel places you within 2 miles (3 km) of Jacksonville Landing and VyStar Veterans Memorial Arena. TIAA Bank Field and Metropolitan Park are also within 3 miles (5 km).

Free breakfast

This hotel features free WiFi in public areas, laundry facilities, and self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$91* Per night/room Mar 1 - Mar 2

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America - Jacksonville -Riverwalk -Conv Center ratings based on 24 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America - Jacksonville -Riverwalk -Conv Center

Everyone (12) Family (5)
2 out of 5
These guys are adding a $6 per night parking charge to park in their regular parking lot. This is not disclosed as part of the room rate. As we all know, almost everybody has a car. What they are doing is to increase profit by adding surprise fees. I refused to pay the fee at check-in and raised hell, so they did not charge me. When you pay them for parking, they make you sign a contract saying that they are not responsible for anything that happens to your car. The parking lot is reasonably lit though. All fees MUST be disclosed to/through Travelocity. The room was OK but smelled stale. I stayed for 2 nights. they did not clean the room -- it is dormitory-style living. Security is good. Wifi is free but limited speed unless you pay them a bunch of extra money.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Hotel Management

Thank you for your review. We regret your disappointment with some of our charges and apologize for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We hope you will consider staying with us again on your next visit to our area. Sincerely, Hotel Management

2 out of 5
Room was smelly and not clean enough... If smell matters to you, avoid it!

Posted by on Nov 28, 2019

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Comment from Hotel Management

Nov 28, 2019 by Hotel Management

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

2 out of 5
No blankets, beds very hard, breakfast was granola bars and warm lemon water. Less than clean.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Hotel Management

Thank you for the feedback. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5

Posted by on Jul 14, 2019

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1 out of 5

Posted by on Jul 6, 2019

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2 out of 5
There were no bathroom in the lobby. The room had no shower curtain. The room door would not stay locked when exiting the room. I had to open and close at least 3 times for it to remain locked. There was only 1 place to eat in the area. The hotel had no store in it. This was a bad 2 day trip.

Posted by on May 28, 2019

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Comment from Hotel Management

May 31, 2019 by Hotel Management

Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can imp[rove our service and facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5

Posted by on May 6, 2019

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4 out of 5

Posted by on Mar 8, 2019

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Comment from Hotel Management

Apr 19, 2019 by Hotel Management

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

2 out of 5
The fridge was leaking water, roaches, tv leaning and to low for viewing

Posted by on Feb 21, 2019

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Comment from Hotel Management

Feb 22, 2019 by Hotel Management

Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

4 out of 5
The room was very clean and housekeeping was so sweet and amazing the front desk staff were rude and were in no hurry what so ever it took us 45 mins just to check in because she was so slow. And there are no bathrooms in the lobby my poor child who is 4 had to sit there and Waite 45 minutes just so he could use the bathroom!!

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by Hotel Management

Thanks for the feedback. We are glad to read you had a comfortable stay and liked some aspects of our hotel. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon at Extended Stay America. Sincerely, Hotel Management

About the Extended Stay America - Jacksonville -Riverwalk -Conv Center

Location 1413 Prudential Dr, Jacksonville, FL 32207

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America - Jacksonville -Riverwalk -Conv Center also features a vending machine, laundry facilities, and a safe deposit box at the front desk. Parking is available for a fee. This Jacksonville hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (25 km / 15.6 mi)
  • Train station: Jacksonville Station (9.8 km / 6.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Extended Stay America - Jacksonville -Riverwalk -Conv Center offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6 per day
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Jacksonville
  • Extended Stay America Jacksonville Riverwalk
  • Extended Stay America Riverwalk
  • Extended Stay America Riverwalk Hotel
  • Extended Stay America Riverwalk Hotel Jacksonville
  • Extended Stay America Riverwalk Jacksonville
  • Extended Stay America Jacksonville Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center
  • Extended Stay America Jacksonville Riverwalk Conv Center Hotel
  • Extended Stay America Riverwalk Conv Center Hotel
  • Extended Stay America Jacksonville Riverwalk Conv Center
  • Extended Stay America Riverwalk Conv Center
  • Extended Stay America Jacksonville Riverwalk

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/Jacksonville-Hotels-Extended-Stay-America---Jacksonville--Riverwalk--Conv-Center.h328457-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.