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4.4 out of 5

"RECENTLY RENOVATED. FELT UP-TO-DATE. MARKS ON THE NEW FLOOR IN THE BATHROOM NEED TO BE REMOVED. THERE WERE PIECES OF PAPER AROUND THE LOWER BOX OF T ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Family-friendly stay with outdoor pool in Jacksonville

In suburbs

Your stay at this Northside hotel places you within 2 miles (3 km) of River City Market Place and UF Health North. UF Health Hospital North and Oceanway Community Center are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 111 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include Select Comfort beds, MP3 docks, and room service.

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$90* Per night/room Sep 29 - Sep 30

One Bedroom Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

1King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Jacksonville Airport ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Jacksonville Airport

Everyone (7) Family (4)
5 out of 5

Posted by on Feb 15, 2020

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4 out of 5
RECENTLY RENOVATED. FELT UP-TO-DATE. MARKS ON THE NEW FLOOR IN THE BATHROOM NEED TO BE REMOVED. THERE WERE PIECES OF PAPER AROUND THE LOWER BOX OF THE BED. CLEANING CREW NEEDS MORE TRAINING -- WHAT TO LOOK FOR THAT MAY BE OUT OF THE ORDINARY.

Posted by on Feb 12, 2020

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4 out of 5
Bathrooms fixtures loose hard times turning off water

Posted by on Jul 9, 2019

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5 out of 5
Clean. Big. Nice staff. Priced reasonbly. Great breakfast.

Posted by on Jun 8, 2019

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5 out of 5
Excellent front desk staff who were very helpful. Would stay again when flying into JAX

Posted by on Apr 27, 2019

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5 out of 5
Very nice clean facility. Near good restaurants and has restaurant on site.

Posted by on Mar 2, 2019

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1 out of 5

No room for me when I arrived.

My room was sold out from under me. I had to find another hotel when I arrived. Wow!!

Posted by , from jacksonville Fl. airport on Jun 17, 2017

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5 out of 5

Nice airport hotel

The hotel was very close to the airport and was close to plenty of restaurants and shops. The staff were nice and helpful. The pool and hot tub area were nice. The wifi and computer services were complimentary (big plus).

Posted by , from Washington, DC on Oct 20, 2015

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5 out of 5

Nice hotel close to the wedding...

Pros: Nice staff
Cons: air conditioners break - it happens
Location: We went to Savanah and at Paula Deans Restuarant. 2 hours away and enjoyed Panara Bread being super close to the hotel.
When we first arrived we got a room with no a/c and that was quickly fixed. The staff was very nice. I had the buffet breakfast the next morning ($10) But worth it- those young ladies wake up early and make a very nice btreakfast! We enjoyed the hottub everynight and enjoyed our stay - thank you.

Posted by , from Powder Springs GA. on Oct 13, 2015

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2 out of 5

This Hilton Garden Inn

Pros: Friendly, helpful staff.
Cons: New A/C systems, speed up the elevators, and cool down the halls and elevators.
Location: Was there for medical reasons.
VERY DATED LOOKING-the elevators are the slowest I've ever seen!!! The climate in the elevators and hallways is very warm. The A/C controls are a pain. The temp registered on the thermostat is at least 3 degrees WARMER than what's stated on the thermostat. I didn't find that out till I checked out. Fiddled with it all night.

Posted by on Aug 5, 2015

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About the Hilton Garden Inn Jacksonville Airport

Location 13503 Ranch Rd, Jacksonville, FL 32218

Property Features

Hilton Garden Inn Jacksonville Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2250 square feet (209 square meters) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville Airport also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. This Jacksonville hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 5 levels
  • 2250 sq ft of conference space
  • 209 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Jacksonville Intl. Airport (JAX) (3.6 km / 2.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Jacksonville Airport offers 111 air-conditioned accommodations with MP3 docking stations and video-game consoles. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 6:30 AM to 11 AM.

Great American Grill - This restaurant serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 6:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 6:00 AM to 10:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10.95 for adults and USD 5.95 for children (approximately)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
  • Hilton Jacksonville
  • Jacksonville Hilton
  • Hilton Garden Inn Jacksonville Airport Hotel
  • Hilton Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport Hotel
  • Hilton Garden Inn Jacksonville Airport Jacksonville
  • Hilton Garden Inn Jacksonville Airport Hotel Jacksonville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.