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4.3 out of 5

"Everything was fine. " More

By a verified traveler on Mon 12 Sep 2022

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Hotel Description

Family-friendly 3-star hotel with outdoor pool

North Jacksonville stay

Your stay at this North Jacksonville hotel places you within 3 miles (5 km) of UF Health Hospital North and Oceanway Community Center. River City Market Place and UF Health North are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking.

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$88* Per night/room Dec 23 - Dec 24

One Bedroom Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Jacksonville Airport ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Jacksonville Airport

Everyone (10) Couples (1) Family (11)
5 out of 5
Everything was fine.

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 27, 2022 by RR

Thank You for taking the time to share your experience.

3 out of 5
Lobby was pretty. Our room’s door was broken-had to lift it up to open and close it. Fridge had old food left from previous guest. Front desk staff wasn’t rude but definitely wasn’t over friendly either. Overall just a neutral stay. Wouldn’t stay here again.

Posted by on Jul 31, 2022

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5 out of 5
Staff was very nice and there were several dining options nearby.

Posted by on Jun 16, 2022

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Comment from Hotel Management

Jun 17, 2022 by RR

Thank You for taking the time to shair your experience. HGI managment.

5 out of 5
Hot tub closed at sunset. Should have that on website. Main reason I picked hotel but we didn't get in till almost 8pm, unable to use by then.

Posted by on Apr 4, 2022

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Comment from Hotel Management

Apr 13, 2022 by Hilton Garden Inn

Thank you for your kind review! We are so happy that you enjoyed your stay here at the Hilton Garden Inn!

5 out of 5
Very quiet, easy to get to, and clean!

Posted by on Mar 9, 2022

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Comment from Hotel Management

Mar 9, 2022 by Hilton Garden Inn Jacksonville Airport

Thank you so much for taking the time to complete a review. We are so glad to hear that you enjoyed your stay, and that the property was clean and easy to find! We look forward to you visiting again in the future!

1 out of 5
WE COULD NOT GET IN.. We got there a little after 1am. door was locked, desk clerk no where to be found. Rang the phone time and again. It was loud and I could hear it ringing as I was standing outside the door. Most hotels have a night desk clerk that is on duty all night. This one evidently went home.

Posted by on Sep 10, 2021

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5 out of 5
Airport shuttle was a nice surprise

Posted by on Jun 24, 2021

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5 out of 5
The rep who check me in was awesome. He was upbeat and very friendly.

Posted by on May 10, 2021

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5 out of 5

Posted by on Apr 5, 2021

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5 out of 5
We enjoyed our stay and will be booking another trip in the summer. Hopefully, they will have rooms available

Posted by on Mar 12, 2021

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About the Hilton Garden Inn Jacksonville Airport

Location 13503 Ranch Rd, Jacksonville, FL 32218

Property Features

Hilton Garden Inn Jacksonville Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2250 square feet (209 square meters) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville Airport also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. This 3-star Jacksonville hotel is smoke free.

  • 1 building
  • 111 guestrooms or units
  • 5 levels
  • 2250 sq ft of conference space
  • 209 sq m of conference space
  • Built in 2000
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Jacksonville Airport offers 111 air-conditioned accommodations with MP3 docking stations and video-game consoles. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Great American Grill - This restaurant serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 9.99 for adults and USD 5.99 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
  • Hilton Jacksonville
  • Jacksonville Hilton
  • Hilton Garden Inn Jacksonville Airport Hotel
  • Hilton Jacksonville Airport
  • Hilton Garden Inn Jacksonville Airport Hotel
  • Hilton Garden Inn Jacksonville Airport Jacksonville
  • Hilton Garden Inn Jacksonville Airport Hotel Jacksonville

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.