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"Check-in. Slow. Understaffed during main check-in hour.
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By a verified traveler on Mon 11 Nov 2019
Hotel Description
4-star hotel near Eiteljorg Museum of American Indians and Western Art, connected to a shopping center
City center stay
Within a 10-minute walk of this Downtown Indianapolis hotel, you'll find Eiteljorg Museum of American Indians and Western Art and NCAA Hall of Champions. Bankers Life Fieldhouse and Lucas Oil Stadium are also within half a mile (1 km).
Renovated in 2017
This hotel features 2 bars/lounges and a health club. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.
IPod docks, WiFi
The 650 guestrooms have Smart TVs with cable channels and offer WiFi and iPod docks. 24-hour room service, wired Internet, and Netflix are also available.
Room, 1 King Bed, City View (Skyline view/Top floor)
Bed Count1 King BedMaximum Occupancy
3 Max
Marriott Indianapolis Downtown ratings based on 19 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Marriott Indianapolis Downtown
Everyone (8)Couples (2)Family (2)
4 out of 5
Posted by a verified traveler on Dec 8, 2019
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Comment from Hotel Management
Dec 9, 2019
by Tim R
Glad you were able to enjoy your experience with us. Thank you for the great rating!
Tim Ribich
Assistant General Manager
4 out of 5
Check-in. Slow. Understaffed during main check-in hour.
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Nov 12, 2019
by Tim R
We are delighted your overall experience was positive, and appreciate the great rating. With that said, I appreciate the feedback specific to your check-in experience, and will share with my team. It was a pleasure having you stay with us, and we look forward to your return in the future.
Tim Ribich
Assistant General Manager
5 out of 5
Beautiful facility! Need more parking. Or an agreement with the city that your patrons get a break on parking charges. Had to pay $25 to park because your lot was full.
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Nov 11, 2019
by Reno C
We are delighted your overall experience was positive, and appreciate the feedback as well as the great rating. We look forward to your return in the future.
Reno Castrogiovanni
Front Office Manager
4 out of 5
Beautiful building and ambiance, however, I did not get the room I selected (supposed to be a king bed but I got two queens). Also, I paid for the upgrade of the breakfast buffet but was not able to cash it in because of a long wait time at the restaurant. I wish staff would've notified me that a reservation would be necessary.
Posted by a verified traveler on Oct 28, 2019
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Comment from Hotel Management
Oct 29, 2019
by Tim R
Thank you for the review. We are delighted that your overall experience was pleasant, and appreciate the feedback as well as the kind words from your recent visit. It was a pleasure having you stay with us, and we look forward to your return in the future.
Tim Ribich
Assistant General Manager
5 out of 5
Several of elevators not working. Long lines.
Hotel staff was very nice and always willing to help.
About a 10 to 15 minute walk to Lucas Oil Stadium was nice. Seemed like a convenient and safe area.
Posted by a verified traveler on Aug 12, 2019
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Comment from Hotel Management
Aug 13, 2019
by Tim R
First and foremost, thank you for the review. I am glad your overall experience was enjoyable, and appreciate the feedback as well as the kind words regarding our staff service. It was truly a pleasure having you stay with us, and we hope to see you again soon.
Tim Ribich
Assistant General Manager
2 out of 5
Very disappointed in the quality of our stay for the price we paid. First, the valet and front desk staff couldn't believe we had free parking, and it took 3 people to verify my Travelocity package was indeed correct. Then we were told the wrong place to park, and once we found the correct location, the ticket machine was broken. Our air conditioner was broken and it got to nearly 80 degrees in our room. They did fix it fairly quickly after I visited the front desk at 2 AM. Then at 8 AM on Sunday morning, housekeeping woke us up with ridiculous banging and yelling in the hallways, and cleaning/vacuuming the room next to ours for 30 minutes. My one kid-free morning to sleep in was ruined. The hallways were loud and you could hear EVERYTHING. Our room service order wasn't taken from our door, which ended up okay because there was a limited menu we had trouble choosing from anyway. Finally, we had trouble leaving the garage because we had no ticket (since the machine was broken) and needed assistance getting out.
The location was convenient to the convention center and stadium, and the room was very updated and modern. But for the price of this hotel, I would expect a seamless visit - not having to call or visit the front desk 5 times in 24 hours.
Posted by a verified traveler on Mar 18, 2019
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Comment from Hotel Management
Mar 24, 2019
by Jonah R
First and foremost, thank you for sharing your experience. With that said, we noticed we received a low rating, and I hope you will accept my sincerest apologies for the myriad of challenges that you encountered. I can assure you that this is not the norm for our property, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.
Jonah Ritter
Assistant General Manager
5 out of 5
We stayed in this hotel due to the proximity to the Indiana convention center, to which it is attached through a skywalk. The hotel was beautiful, clean, and served in our every need. The only semi-complaint I would have is that ordering/ getting breakfast was slow and I wish they had another large mirror in the room, outside of the bathroom, so we could use it to get ready if someone else was taking a shower. Also note that Travelocity and/or the hotel do not specify that breakfast included is not a breakfast buffet. We got two $20 breakfast vouchers but ended up spending more, so don’t think that it is totally included. We would definitely stay here again when we visit downtown Indianapolis but it would help to be more aware of the breakfast situation.
Posted by a verified traveler on Jan 28, 2019
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Comment from Hotel Management
Jan 29, 2019
by Keith S
First and foremost, thank you for sharing your experience, and for the excellent rating! With that said, I appreciate the feedback as well as the kind words from your experience, and will share the specifics with my team. It was truly a pleasure having you stay with us, and look forward to your return in the future!
Keith Shopnick
General Manager
4 out of 5
Posted by S, from Fort Wayne on Nov 5, 2018
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Comment from Hotel Management
Nov 6, 2018
by Keith S
Thank you for rating your experience, and we hope to see you back soon!
Keith Shopnick
General Manager
5 out of 5
Good experience I did not any problems. I was in Indianapolis for a graduation and I made the affair on time.
Posted by a verified traveler on May 25, 2018
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Comment from Hotel Management
Jun 1, 2018
by Keith S
Glad you had an excellent experience during your time in Indy for the graduation event. It was such a pleasure having you stay with us, and we look forward to your return in the future. Please let me know if I may ever be of personal assistance.
Keith Shopnick
General Manager
3 out of 5
Under construction didn't even have a soda machine. Booked a double room ended up w a king. So 1 sleep on the couch one in a rollaway an 2 in the bed. Still charged us full price. Miserable stay w what we had going on. I'm sure when construction is over it will be better. But it would have been nice to know what we were getting in to!
Posted by a verified traveler on Mar 19, 2018
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Comment from Hotel Management
Mar 21, 2018
by Keith S
Thank you for the review. Please allow me to sincerely apologize that we were unable to honor your room type upon arrival. I also extend my apologies for the inconveniences caused with the ongoing improvements being made to the restaurants and lobby spaces. The final scope is currently underway with an earlier than expected completion now scheduled for mid-April. Our team is working hard to navigate around the impact of these temporary modifications, but understand that this does present some challenges for our guests. We hope you will consider the Indy Marriott on future visits, so that we can better deliver upon the guest experience you deserve. Please let me know if I may ever be of personal assistance.
Keith Shopnick
General Manager
There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 40000 square feet (3716 square meters) and includes conference space. A health club, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Marriott Indianapolis Downtown. For a fee, parking is available. A complete renovation of Marriott Indianapolis Downtown was completed in August 2017. This 4-star Indianapolis hotel is smoke free.
650 guestrooms or units
19 levels
2 bars or lounges
40000 sq ft of conference space
3716 sq m of conference space
Dining venue
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator (on request)
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Indianapolis, IN (IND-Indianapolis Intl.) (21.2 km / 13.2 mi)
Train station: Indianapolis Station (0.9 km / 0.6 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Marriott Indianapolis Downtown offers 650 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.
IPod dock
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Netflix
Refrigerator available
Coffee maker
Luxury bedding
Shower and tub combination
Rollaway beds (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to 11 AM.
Marriott Indianapolis Downtown has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Segway rental/tour nearby
Hiking/biking trails nearby
Scooter/moped rentals nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards not accepted
UnionPay
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 4.00 and USD 15.00 for adults, USD 4.00 and USD 7.00 for children (approximately)
Fee for in-room wireless Internet: USD 16.95 per night (rates may vary)
Fee for in-room wired Internet: USD 16.95 per night (rates may vary)
Self parking fee: USD 47 per night
Valet parking fee: USD 52 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Indianapolis Downtown Marriott
Marriott Hotel Indianapolis Downtown
Marriott Indianapolis Downtown
Indianapolis Marriott
Marriott Indianapolis Downtown Hotel Indianapolis
Marriott Indianapolis Downtown Hotel
Marriott Indianapolis Downtown Hotel
Marriott Indianapolis Downtown Indianapolis
Marriott Indianapolis Downtown Hotel Indianapolis
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
