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Baymont by Wyndham Indianapolis Northeast

2.5-star property
5755 N German Church Road, Indianapolis, IN 1-855-201-7819
2.3 out of 5
See all 19 travelocity Reviews

"The staff was outstanding and very accommodating.Could not have asked for anything better. " More

By a verified traveler on Mon 08 Oct 2018

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Hotel Description

Indianapolis hotel in Lawrence area

Lawrence stay

Your stay at this Lawrence hotel places you within 3 miles (5 km) of Fort Harrison State Park and Fort Harrison Golf Resort. The Fort Golf Resort and Post Road Recreation Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like cooked-to-order breakfast and free self parking.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$76* Per night/room May 1 - May 2

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Baymont by Wyndham Indianapolis Northeast ratings based on 19 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Baymont by Wyndham Indianapolis Northeast

Everyone (13) Couples (1) Family (6)
1 out of 5
Back door broken and open. Room smelled like cigarettes and vomit. Doggs barking in surrounding rooms

Posted by on Sep 11, 2023

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1 out of 5
Really bad property; no soap, bed pillows or blankets in the room or available from the front desk (they were "all out"). One bath towel in the room that was booked for 2 adults & 2 children. There was a fist sized hole in the bathroom door and the sofa arms were ripped apart. No towels in the pool area; no maid service during our 2 day stay. Definitely not worth the money; we would never stay here again nor would we recommend it. This hotel is listed as a 3 star hotel on Travelocity which is completely inaccurate; I would rate it a 1 star at best. We feel like we were ripped off by relying on this rating.

Posted by , from Chicago on Apr 25, 2022

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Comment from Hotel Management

May 27, 2022 by Katie Salts

First and foremost I would like to apologize. We are under new ownership and in the process of updating and fixing the room furniture. We have had issues with getting our shipments of new linens in, but we do have more now.

1 out of 5

Posted by on Mar 26, 2022

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1 out of 5
This place was a complete dump. The lobby looked like a halfway house with sketchy people loitering around. We waited 15 minutes for someone to show up at the counter to check us in. The hotel was in dis-repair with drywall holes, closed pool, and jimmied open rear door. The elevator barely worked and had what appeared to be a bullet hole. The room had paper thin walls, only 2 Sheets for the bed and no blankets. The smoke detector was hanging off the wall and the lamp was broken and propped up against the wall. If it hadn’t of been so late arrival, we would have immediately left and found another place. Absolutely the worst hotel I have ever stayed in.

Posted by , from MINOCQUA on Mar 12, 2022

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4 out of 5

Posted by on Nov 11, 2021

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1 out of 5
The AC broke in idle of night, and front desk would not switch rooms or would not contact maintenance guy, and said he would be in at 7am, which turned out to be 10am. The customer service is subpar, and Baymont brand should be ashamed of this Hotel. Then we contacted Travelocity, yes we did get refund for one night but agent told me he would give us $25 voucher for the issues we had on top of that. He could not get the voucher to go thru, so he put me on phone with supervisor. The supervisor said they could not do that, and when I said if an agent promises you that you should live up to it. The supervisor said, if you don't like it, you do not have to be a customer of ours. I told him that was poor customer service and hung up phone, as I was checking out of hotel and did not have time to ask for his manager.Needless to say I will never book through Travelocity again, if that is how they feel about customers.

Posted by on Jul 27, 2020

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Comment from Hotel Management

Jul 29, 2020 by General Manager

We are very sorry to hear about your experience at our hotel and with your third-party agent. Unfortunately, we are operating at a limited capacity, and not all of our rooms are suitable for occupancy at this time, which is why we were unable to move you. We apologize for any distress caused. Hopefully, your time in Indianapolis was worthwhile, and we wish you well as your travels continue.

3 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Katie Salts

We appreciate your feedback and we are currently working to improve. Thank you for staying with us and we hope you will give us the chance to accommodate you again.

4 out of 5

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 14, 2019 by Baymont Indy NE

Thank you for taking your time to tell us about your stay.

1 out of 5
I was told upon arrival that my room had indeed been cancelled. And the only room they could get me into was at another location at 3 times the price I was on my own to find a place that night

Posted by on May 24, 2019

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Comment from Hotel Management

May 28, 2019 by General Manager

Thank you for letting us know about this situation. We regret very much to hear about your experience and we will look into this matter right away with our reservations team. We apologize again for this issue and we certainly hope to have a chance to change your perception of our property in the future.

1 out of 5
I liked the hotel and enjoyed my stay. However, three days after checkout, the hotel tried to charge my card for $65. I called to ask why, I was told something was missing from the room and the manager would call me back. While waiting for a call back, I was charged $20 three separate times, then two attempted charges of $10 and $5. I called back and the manager answered the phone and told me the alarm clock was missing from the room. There was no alarm clock in the room. I called customer care, they said I could "file a concern" which would take a week to complete. I tried to ask for contact information for the general manager and the owner, customer care did not know this information and had to call the front desk and was only told "Kelly." I called the hotel directly, again, and was told they do not give the owner's information. What kind of company allows owners to use their branding and has NO information on who owns the property and no control over how the business is run?? I really enjoyed the room and was planning another trip next month, but I will be choosing another hotel chain. I will never use the Wynham or Baymont brand again.

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 4, 2019 by General Manager

We're thankful that you took the time out of your day to write us a review. While we're thrilled that you loved our accommodations and had a wonderful stay, we're distressed to read about the situation regarding the charges made to your card. This is abnormal to hear, and we encourage you to follow the advice of our customer care team. We're sorry that our staff could not resolve your concerns fully, and we hope you have safe travels ahead of you.

About the Baymont by Wyndham Indianapolis Northeast

Location 5755 N German Church Road, Indianapolis, IN 46236

Renovations + Closures

The following facilities are closed on Thursday:

  • Indoor pool

Property Features

Baymont by Wyndham Indianapolis Northeast offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. The business-friendly Baymont by Wyndham Indianapolis Northeast also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.

  • 64 guestrooms or units
  • 3 levels
  • Cooked-to-order breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Baymont by Wyndham Indianapolis Northeast offers 64 air-conditioned accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Masks are required at the property for guests without COVID-19 vaccination

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Wyndham Indianapolis Northeast Hotel
  • Baymont Wyndham Indianapolis Northeast
  • Baymont Inn Suites Indianapolis Northeast
  • Comfort Inn Suites Indianapolis Northeast
  • mont Wyndham Inanapolis east
  • Baymont by Wyndham Indianapolis Northeast Hotel
  • Baymont by Wyndham Indianapolis Northeast Indianapolis
  • Baymont by Wyndham Indianapolis Northeast Hotel Indianapolis

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.