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"The place was ok but the room was very small. Kitchen was not very clean. Didnt have things to use like the card said for the kitchen. First day mor ... " More

By a verified traveler on Sun 08 Dec 2019

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Hotel Description

Indianapolis hotel in Wayne area

Close to airport

Your stay at this Wayne hotel places you within 6 miles (10 km) of Indianapolis Motor Speedway and Lucas Oil Stadium. 8 Seconds Saloon and White River State Park are also within 6 miles (10 km).

Renovated in 2017

A 24-hour gym, free parking, and laundry facilities are featured at this hotel. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 121 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, coffee/tea makers, and flat-screen TVs with cable channels. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Dec 12 - Dec 13

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Extended Stay America Suites Indianapolis Airport W Southern ratings based on 4 Verified Reviews

Review Summary
2.2 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Indianapolis Airport W Southern

Everyone (3) Couples (1)
1 out of 5

Posted by on Jan 29, 2020

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3 out of 5
The place was ok but the room was very small. Kitchen was not very clean. Didnt have things to use like the card said for the kitchen. First day morning staff was rude shower qas broken and very slippery due to it not being flat at the bottom. Fitness room was not available. Continental Breakfast was not breakfast. Keys didn't work right. Had alot of luggage and asked for a luggage cart. Was told sorry they are all out somewhere around the hotel. So had to make several trips up and down to the room.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Hotel Management

Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

3 out of 5

Posted by on Jan 28, 2019

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Comment from Hotel Management

Jan 28, 2019 by Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management

2 out of 5
It took 6 calls - they kept transferring me to a call center in Marion, IN (?) - to even get someone to talk to at the hotel after I had booked this on Travelocity. Eventually someone of the six told me something had happened to the phone service so I hadn't been able to reach the front desk. Then I found out that, despite the LIST at the airport help desk which says they have one, this facility does NOT have a shuttle available. So I ended spending nearly $60 extra for cabs back and forth. The cab service was pretty iffy about actually getting picked up at 4:30am, as well, but the driver was very nice and did his part well. The room was fine and the desk help was pleasant and responsive. I am equally disapointed with American Airlines who cancelled my flight the previous day, added me to a "crack of dawn" flight and wouldn't budge on the substitution or assist me with travel or a room in any way, adding about $150 more expense to my trip. And I will be letting them know how I feel.

Posted by , from Portland, OR on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Hotel Management

Charlie, we are sorry for your disappointment with our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve our guest experience moving forward. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management

About the Extended Stay America Suites Indianapolis Airport W Southern

Location 5350 W Southern Ave, Indianapolis, IN 46241

Property Features

Free breakfast is available daily. WiFi is free in public spaces. A 24-hour fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Suites Indianapolis Airport W Southern. Self parking is free. A complete renovation of Extended Stay America Suites Indianapolis Airport W Southern was completed in January 2017. This Indianapolis hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 3 levels
  • Built in 2004
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Extended Stay America Suites Indianapolis Airport W Southern offers 121 accommodations with coffee/tea makers and irons/ironing boards. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay), plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Indianapolis Airport-W Southern Ave
  • Extended Stay America Southern Ave
  • Extended Stay America Southern Ave Hotel
  • Extended Stay America Southern Ave Hotel Indianapolis Airport-W
  • Extended Stay America Indianapolis Airport-W Southern Ave Hotel
  • Extended Stay America Airport-W Southern Ave Hotel
  • Extended Stay America Indianapolis Airport-W Southern Ave
  • Extended Stay America Indianapolis Airport W Southern Ave
  • Extended Stay America Indianapolis Airport-W Southern Ave Hotel
  • Extended Stay America Airport-W Southern Ave
  • Extended Stay America Airport-W Southern Ave Hotel
  • Extended Stay America Indianapolis Airport W Southern Ave

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.