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"Excellent service room spotless and staff superior " More

By a verified traveler on Thu 27 Feb 2020

Hotel Description

3.5-star guestrooms with free WiFi

In shopping district

Within 3 miles (5 km) of this Indianapolis hotel, you'll find St. Vincent Indianapolis Hospital and Fanimation Antique Fan Museum. SportZone and Hopwood Cellars Winery are also within 6 miles (10 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 221 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Microwaves, room service, and coffee/tea makers are also available.

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking (2 Rooms)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking (Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Indianapolis North ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Indianapolis North

Everyone (10) Couples (3) Family (8)
5 out of 5
Excellent service room spotless and staff superior

Posted by on Feb 27, 2020

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Comment from Hotel Management

Feb 28, 2020 by Dominque

DianneReece, Thank you so much for the 5/5 rating! We are pleased to hear you had an enjoyable experience with us. We look forward to seeing you in the future.

4 out of 5
The women’s bathroom in the lobby area was dirty and it had no tissue

Posted by , from Indiana on Feb 24, 2020

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Comment from Hotel Management

Feb 25, 2020 by Dominque

Thank you for rating your experience with us. We appreciate your honest feedback. We hope to see you again in the future.

4 out of 5
I love the rooms, and main lobby is great to sit and have a couple drinks or breakfast with your family great atmosphere

Posted by on Jan 18, 2020

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Comment from Hotel Management

Feb 2, 2020 by Dominque

We appreciate your positive feedback. We are glad to know that you enjoyed your experience with us. We hope to see you again in the future.

2 out of 5
Staff was great. In my room bathroom sink was falling off the wall. Toilet paper holder was falling off the wall. Water for the bathtub is hooked up backwards. So hot is cold and cold is hot. My family and I love coming here. Just very disappointed this time around

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Matthew

So sorry to hear of the concerns with your room. We take great pride in the quality and upkeep of our facility, and I thank you for sharing your feedback so that we may address the issues. Thank you for recognizing our team. It truly is the people that make all the difference in creating a great hotel.

5 out of 5
Great stay. One night stay and no complaints! Clean room!

Posted by on Dec 15, 2019

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Comment from Hotel Management

Feb 1, 2020 by Dominque

I am very happy that you enjoyed your stay. We appreciate the positive feedback and hope to see you again in the future.

4 out of 5
The bathroom needed some work done on it. The door wouldn’t close without lifting it up. Toilet paper holder was loose and the patio door wouldn’t lock.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 21, 2019 by Matthew

Thank you for sharing your feedback and allowing us to take meaningful action into ensuring this is corrected for the next guest. Much appreciated, though I am sorry you experienced it.

5 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 21, 2019 by Matthew

Thank you for sharing your experience. We appreciate your time.

4 out of 5
The hotel was great. The best bartender around. It was a busy weekend for them and I applaud the staff's ability to handle the high volume of people checking in and out at the same time.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Oct 28, 2019 by Matthew

Thank you for taking the time to rate your experience and acknowledge the hard work of our team. We are committed to ensuring you have a great experience, and it sounds like this visit was a positive one.

3 out of 5
Bathroom was very small. No outdoor pool or hot tub. Fitness center was inadequate. Breakfast was good. Overall property was very dated.

Posted by on Aug 14, 2019

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5 out of 5

Posted by on Jul 16, 2019

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About the Embassy Suites Indianapolis North

Location 3912 Vincennes Rd, Indianapolis, IN 46268

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from December 30 2020 to January 31 2021 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Business center
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Embassy Suites Indianapolis North offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 5000 square feet (465 square meters). The business-friendly Embassy Suites Indianapolis North also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. A free area shuttle within 3 mi is available. Self parking is free. A complete renovation of Embassy Suites Indianapolis North was completed in 2016. This 3.5-star Indianapolis hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 8 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Built in 1985
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Indianapolis Intl. Airport (IND) (35.5 km / 22.1 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites Indianapolis North offers 221 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 46-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Ellingtons restaurant - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare.

Whispers Lounge - This bar specializes in American cuisine and serves dinner and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Embassy Suites Hotel Indianapolis North
  • Embassy Suites Indianapolis North
  • Embassy Suites Indianapolis
  • Indianapolis Embassy Suites
  • Embassy Suites Indianapolis North Hotel
  • Embassy Suites Indianapolis
  • Embassy Suites Indianapolis North Hotel
  • Embassy Suites Indianapolis North Indianapolis
  • Embassy Suites Indianapolis North Hotel Indianapolis

You should know

  • Pool access available from 6 AM to midnight.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.