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4.0 out of 5

"Had a problem with my room..and it was resolved immediately..Great customer service ! " More

By a verified traveler on Sun 10 Dec 2017

Hotel Description

3.5-star hotel near Soldiers and Sailors Monument

City center stay

You'll be steps from Soldiers and Sailors Monument and within a 10-minute walk of Circle Center Mall with a stay at this Downtown Indianapolis hotel. Also, Bankers Life Fieldhouse is within half a mile (1 km) and Indiana University-Purdue University Indianapolis is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and free newspapers are also provided.

Free WiFi, iPod docks

The 378 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and LCD TVs with cable channels.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Sep 14 - Sep 15

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Indianapolis City Centre Hotel ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis City Centre Hotel

Everyone (12) Couples (2) Business (1)
5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager.

4 out of 5

Posted by on Feb 25, 2019

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Comment from Hotel Management

Apr 1, 2019 by Volkan Tekinkoc

Thank You for taking our guest satisfaction survey! We appreciate your business as well as your time. Our staff hopes to see you back when your travels return to Indianapolis. Best Regards, General Manager, Volkan Tekinkoc

5 out of 5
We like it’s location. Very clean. Everyone is friendly

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 15, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! We thank you for your business as well as your time. Best Regards, General Manager, Volkan Tekinkoc

4 out of 5
Very nice hotel right in the middle of Downtown Indy! Enjoyed our stay and the staff was very friendly and helpful.

Posted by on Nov 26, 2018

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Comment from Hotel Management

Nov 27, 2018 by Volkan Tekinkoc

Thank you for your 4-star review! We Thank you for your business as well as your time. Our staff hopes to see you again when your travels return to Downtown Indianapolis. Best Regards, General Manager, Volkan Tekinkoc

4 out of 5
Great location! Parking additional but worth it. Beautiful lobby

Posted by on Sep 27, 2018

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Comment from Hotel Management

Oct 1, 2018 by General Manager

Thank you for taking the time to leave us positive feedback about the Sheraton! We thank you for your business as well as your time. Best Regards, General Manager

2 out of 5
I would not recommend this hotel as it was not a good value.

Posted by on Jul 26, 2018

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Comment from Hotel Management

Jul 31, 2018 by Bill Seitl

Thank you for your recent feedback. We are sorry to hear we could not accommodate your travel needs. Our staff thanks you for your business as well as your time. Best Regards, Bill Seitl, General Manager

5 out of 5

Great staff !!

Had a problem with my room..and it was resolved immediately..Great customer service !

Posted by , from Canton, Ohio on Dec 10, 2017

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Comment from Hotel Management

Dec 11, 2017 by Bill Seitl

Dear Tony, It is fantastic to hear your issues were resolved during your check-in process. We hope that you had the opportunity to experience the amenities within your guest room including complimentary Starbucks coffee! We thank you for your positive feedback on your recent stay. Best Regards, Bill Seitl, General Manager

2 out of 5

Not a Relaxing Environment

Pros: location
Cons: Customer service, negativity about booking on line, wall insulation, monitoring guests that are disruptive at all hours of the night.
The room was tiny, compared to the photos and the walls are paper thin. Every flush, door closure and conversation above or next to my room was observed. Up from 2-3:30 am due to conversations above. Elevators ran and sounded like thunder. Asked for different room and was told they are all the same. Often told that since I booked through Expedia, I could not...it seemed to be a disservice to me that I booked through Expedia. If you are looking for a relaxing environment to stay, this is not the hotel for you. Worst hotel experience I have had and for the price, should have been one of the best experiences.

Posted by , from Ohio on Mar 27, 2017

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Comment from Hotel Management

Mar 30, 2017 by Bill Seitl

Thank you for taking the time to answer our Guest Survey! We appreciate your feedback from your time and we are sorry to hear your stay did not meet your expectations. Our staff will be notified to isolate these issues for further stays. We apologize for the inconvenience this stay may have caused you. We hope you were able to expereince the amenities our hotel has to offer and you were able to enjoy you time. We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager

5 out of 5

Great location and fantastic staff

Pros: Everything about his hotel was great; it was quiet, comfortable, clean, customer friendly and excellent service.
Cons: Couldn't find an ice machine to save my life.
Location: Plenty of restaurants, pubs, attractions and very bike friendly.
I was here for a total of 4 days, 3 nights and there is plenty to see and do in the area. The staff is very friendly, quick to tend to customer needs and excellent all around.

Posted by on Mar 11, 2017

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Comment from Hotel Management

Mar 15, 2017 by Bill Seitl

Thank you for the feedback from your most recent stay with us here at the Sheraton! Our goal is to create a memorable experience during your stay and we are happy to hear we could reach that goal with you. We do apologize for the miscommunication on where our Ice machine is located, we provide one on the 9th floor of our building, or by informing our Front Office staff they are more than happy to provide you with a complimentary bag of ice delivered to your room. We thank you for your positive comments on our location and all of its amenities. Thank you for your time. Best Regards, Bill Seitl, General Manager

5 out of 5

Butler university visit

Incredibly swift check in. Very friendly wait staff

Posted by , from michigan on Feb 21, 2017

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Comment from Hotel Management

Feb 23, 2017 by Bill Seitl

Thank you for taking our Guest Survey! We appreciate your feedback about your most recent stay with us here at the Sheraton. Our goal is to provide a memorable experience and we are happy to hear we reached that goal with you! Thank you for your time and business. Best Regards, Bill Seitl, General Manager

About the Sheraton Indianapolis City Centre Hotel

Location 31 W Ohio St, Indianapolis, IN 46204

Property Features

Sheraton Indianapolis City Centre Hotel offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. The business-friendly Sheraton Indianapolis City Centre Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star Indianapolis hotel is smoke free.

  • 378 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis, IN (IND-Indianapolis Intl.) (21.7 km / 13.5 mi)
  • Train station: Indianapolis Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis City Centre Hotel offers 378 air-conditioned accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy local cuisine breakfast for a fee.

Alexanders Bar and Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Circle Cafe - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 15.00 per person (approximately)
  • Self parking fee: USD 44.00 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Indianapolis City Centre
  • Sheraton Indianapolis City Centre
  • Indianapolis Sheraton
  • Sheraton Indianapolis
  • Sheraton Indianapolis City Centre Hotel

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.