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Sheraton Indianapolis City Centre Hotel

4-star property
31 W Ohio St, Indianapolis, IN 1-855-201-7819
4.1 out of 5
Very good!
See all 16 travelocity Reviews

"Easy check in and nice staff " More

By a verified traveler on Tue 18 May 2021

Points Of Interest

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Hotel Description

4-star hotel near Soldiers and Sailors Monument

City center stay

You'll be steps from Soldiers and Sailors Monument and within a 10-minute walk of Circle Center Mall with a stay at this Downtown Indianapolis hotel. Bankers Life Fieldhouse and White River State Park are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and concierge services and wedding services are also provided.

Free WiFi, iPod docks

The 378 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks. Housekeeping is available once per stay.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$103* Per night/room Dec 19 - Dec 20

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Indianapolis City Centre Hotel ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis City Centre Hotel

Everyone (7) Couples (5) Family (6)
2 out of 5
The rooms were very old and dirty. Nothing at all like pictures.

Posted by on Aug 3, 2021

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2 out of 5
It was nicely decorated. Having to wait 4 hours to get checked in!

Posted by on Jul 26, 2021

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5 out of 5

Posted by on Jun 28, 2021

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5 out of 5
Easy check in and nice staff

Posted by on May 18, 2021

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Comment from Hotel Management

Jun 1, 2021 by James

Thank you for your very nice comments. It is a joy to hear about our wonderful staff. We look forward to seeing you again.

4 out of 5
It’s so convenient to the circle. Views were good. They charge $44 for you to park your car for one day. There were some minor things like the ceiling in the hallway needing addressed & Starbucks wasn’t open in the hotel.

Posted by , from Indiana on Aug 30, 2020

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Comment from Hotel Management

Sep 1, 2020 by Jon

Jennifer--Thank you for responding. I will share your comments about the ceiling hallway so we can get that repaired. We appreciate your business. Jon

5 out of 5

Posted by on May 2, 2020

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Comment from Hotel Management

May 11, 2020 by jeff

thanks for the great review

5 out of 5
Overall great experience. Friendly staff, clean rooms and comfortable beds!

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Grant Legault

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, Sales Coordinator

4 out of 5
Bathroom was on the smaller side and the pillows were not to our liking; however the staff was exceptional. Everyone was very friendly, courteous and very helpful such as providing options for dining. We will stay again and look forward to our next trip.

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 15, 2020 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! We apologize for the inconveniences you experienced during your travels. Our staff thanks you for your business as well as your time. Best Regards, General Manager

5 out of 5
Proximity to our party. Very pleased with the facility.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager

5 out of 5
Very nice hostess not only was very courteous but also upgraded our rooms to the top floor because our original room wasn’t available

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager.

About the Sheraton Indianapolis City Centre Hotel

Location 31 W Ohio St, Indianapolis, IN 46204

Property Features

Sheraton Indianapolis City Centre Hotel offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Indianapolis City Centre Hotel. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 378 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Indianapolis Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis City Centre Hotel offers 378 accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Alexanders Bar and Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Circle Cafe - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 16.95 per person (approximately)
  • Self parking fee: USD 44.00 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Indianapolis City Centre
  • Sheraton Indianapolis City Centre
  • Indianapolis Sheraton
  • Sheraton Indianapolis
  • Sheraton Indianapolis City Centre Hotel
  • Sheraton Indianapolis City
  • Sheraton Indianapolis City Centre Hotel Hotel
  • Sheraton Indianapolis City Centre Hotel Indianapolis
  • Sheraton Indianapolis City Centre Hotel Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.