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Sheraton Indianapolis City Centre Hotel

4-star property
31 W Ohio St, Indianapolis, IN 1-855-201-7819
4.3 out of 5
Excellent!
See all 18 travelocity Reviews

"Property was very convenient to everything great about Indy. Property was clean and staff was exceptional from check-in, breakfast, to check-out. Brae ... " More

By a verified traveler on Sun 28 May 2023

Points Of Interest

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Hotel Description

4-star hotel near Soldiers and Sailors Monument

City center stay

You'll be steps from Soldiers and Sailors Monument and within a 10-minute walk of Circle Center Mall with a stay at this Downtown Indianapolis hotel. Gainbridge Fieldhouse and White River State Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and concierge services.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$135* Per night/room Jun 19 - Jun 20

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible, Corner (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Indianapolis City Centre Hotel ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis City Centre Hotel

Everyone (7) Couples (5) Family (7)
5 out of 5
Property was very convenient to everything great about Indy. Property was clean and staff was exceptional from check-in, breakfast, to check-out. Braedon at the front desk was professional, courteous and most helpful. He made me feel important and genuinely cares about the customer. Sheraton has always been a hotel that I trust with a solid reputation.

Posted by on May 28, 2023

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Comment from Hotel Management

May 30, 2023 by Thanks again, Whitney Tomlin Front Desk Manager

Dear David,Thank you so much for taking the time to give us your feedback! We hope you come visit us again when your travels bring you back to Indianapolis. Have a wonderful day.

5 out of 5
Location was close to gainbridge.

Posted by on Feb 19, 2023

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Comment from Hotel Management

Feb 19, 2023 by Rondale

Robert,We are pleased that our hotel was close to your desired location.

2 out of 5

Posted by on Dec 27, 2022

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5 out of 5

Posted by on Nov 26, 2022

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5 out of 5
Everything

Posted by on May 15, 2022

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Comment from Hotel Management

May 17, 2022 by Assistant General Manager

We appreciate you taking the time to leave a review! Thank you for this perfect score!

4 out of 5

Posted by on Apr 2, 2022

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5 out of 5

Posted by on Feb 23, 2022

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2 out of 5
The rooms were very old and dirty. Nothing at all like pictures.

Posted by on Aug 3, 2021

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2 out of 5
It was nicely decorated. Having to wait 4 hours to get checked in!

Posted by on Jul 26, 2021

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5 out of 5

Posted by on Jun 28, 2021

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About the Sheraton Indianapolis City Centre Hotel

Location 31 W Ohio St, Indianapolis, IN 46204

Renovations + Closures

The following facilities or services will be unavailable from May 19 2023 to August 4 2023 (dates subject to change):

  • Swimming pool

The following facilities will be closed during the winter:

  • Swimming pool

Property Features

Sheraton Indianapolis City Centre Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. The business-friendly Sheraton Indianapolis City Centre Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 378 guestrooms or units
  • 21 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Indianapolis Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Indianapolis City Centre Hotel offers 378 accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • IPod dock
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:00 AM and 10:00 AM.

Alexanders Bar and Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Circle Cafe - This coffee shop specializes in American cuisine and serves breakfast and lunch. Open daily.

Coffee Shop - Onsite coffee shop. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20–20.00 for adults, and USD 10–20 for children
  • Self parking fee: USD 44.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Indianapolis City Centre
  • Sheraton Indianapolis City Centre
  • Indianapolis Sheraton
  • Sheraton Indianapolis
  • Sheraton Indianapolis City Centre Hotel
  • Sheraton Indianapolis City
  • Sheraton Indianapolis City Centre Hotel Hotel
  • Sheraton Indianapolis City Centre Hotel Indianapolis
  • Sheraton Indianapolis City Centre Hotel Hotel Indianapolis

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.