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 Houston • 1 Room
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Haven Inn & Suites Downtown Houston

2.5-star property
5004 North Freeway, Houston, TX 1-855-201-7819
4.3 out of 5
Very good!
See all 14 travelocity Reviews

"It’s was nice but y’all advertise a pool an the pool was in maintenance that’s something y’all should let us know befor we book plus the curtains in t ... " More

By a verified traveler on Tue 27 Feb 2024

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Hotel Description

Motel perfectly located for exploring Houston

City center stay

Your stay at this Northside motel places you within 9 miles (15 km) of Minute Maid Park and Toyota Center. George R. Brown Convention Center and Downtown Aquarium are within 9 miles (15 km).

Free perks

This motel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free full breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Room, 1 King Bed, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$63* Per night/room May 14 - May 15

Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 King Beds, Room, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Haven Inn & Suites Downtown Houston ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Haven Inn & Suites Downtown Houston

Everyone (6) Couples (2) Family (2)
3 out of 5
It’s was nice but y’all advertise a pool an the pool was in maintenance that’s something y’all should let us know befor we book plus the curtains in the room we’re being help by thumbtacks

Posted by on Feb 27, 2024

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Comment from Hotel Management

Mar 4, 2024 by Henry.

Dear Guest,Thank you for taking out time for the review however as we have spoken to you earlier the review of the motel is different and your stay was with us at Haven Inn. We also appreciate and like to thank you for giving us a 5*review in our website a hope we have a chance to serve you again.Warm Regards

5 out of 5
Super clean property. Staff was very friendly and the breakfast was good. I will stay there again.

Posted by on Jun 23, 2023

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Comment from Hotel Management

Jun 23, 2023 by Henry.

Dear Guest, Thank you for your review. We always want our guests to have an enjoyable experience at our hotel. We appreciate your feedback and hope to see you again real soon, Thank you for your business. Warm Regards, General Manager

4 out of 5

Posted by on Feb 8, 2023

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Comment from Hotel Management

Mar 7, 2023 by HENRY.

Dear Guest, Thank you for your review. We always want our guests to have an enjoyable experience at our hotel. We appreciate your feedback and hope to see you again real soon, Thank you for your business. Warm Regards, General Manager

5 out of 5
Everything! The place was immaculate! The bed comfortable ! We were tired so we didn’t make breakfast. Vey enjoyable stay

Posted by on Oct 24, 2022

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Comment from Hotel Management

Oct 24, 2022 by HENRY.

Dear Guest Marie, Thank you for sharing your great experience. We are so happy you were impressed with all our service and that we were able to provide you with an amazing stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Thank you for you business.

5 out of 5
People at front desk were very nice! Room was clean! No complaints!

Posted by on Sep 3, 2022

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Comment from Hotel Management

Sep 3, 2022 by HENRY.

Dear Guest, Thank you for sharing your great experience. We are so happy you were impressed with all our service and that we were able to provide you with an amazing stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

1 out of 5
Terrible management This hotel would not let our worker stay there we rented the room for 2 nights and Travelocity schedule it wrong check in said it was and no problem and now that a rekey and that I have to be there when speaking to them they told us to get out that our reservation was canceled and to get out that we could not stay there. Disrespectful people that do not consider that’s it’s thanksgiving.

Posted by on Nov 25, 2021

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Comment from Hotel Management

Nov 27, 2021 by Henry

Sorry for your inconvenient stay with us. Our staff is trained to not give keys without proper identification for the safety and security of our guest. We have a policy in place to get keys if the person is not on the reservation. Anyone can call and say they are this person but we need proper identification. Hope you understand and in future call us directly if this situation were to occur and we will help you do the needful so this situation will not arise again. Thank you.

5 out of 5
Warm and cozy place to stay. Wonderful staff. Close to IAH airport. Commute is very easy.

Posted by , from New York on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by Henry.

Dear Ram, Thank you so much for your valuable feedback. We are very glad to know you were pleased with your stay. We hope you will continue to provide us more opportunities. See you soon.

3 out of 5
The property advertised as being 5.6 miles from my event. It was ten miles of driving through downtown traffic. It was also in an undesirable part of the city. Management presence was lacking. There was no one available to check us in. We had to call to get someone to the front desk. The one bright light is that the room had recently been remodeled and the room was good, I was pleased. But they have some work to do to become a good motel

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Henry.

Dear guest, Thank you for your stay with us. sorry for your inconvenience. just give one more chance to serve our hospitality.Thank you again.

5 out of 5
Excellent customer service. My room was very clean and the bed so comfy and cozy. I loved my stay there and plan to stay again next month.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 25, 2019 by HENRY.

Thank you for choosing Haven inn & suites Downtown Houston and for your terrific review. We are delighted to know you loved our well-kept property as well as our courteous staff. Thank you again for being our guest, and we look forward to your next visit! Best Regards, General Manager.

5 out of 5
Very clean rooms. Everything was updated and modern. No smelly carpets!! Definitely staying again, highly recommend

Posted by on Aug 30, 2019

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Comment from Hotel Management

Aug 30, 2019 by Henry.

Dear Guest, Thanks for your review. We are glad you had an enjoyable experience with us and loved every aspect of our hotel. It was our pleasure hosting you and we hope to see you very soon. Best Regards, General Manager.

About the Haven Inn & Suites Downtown Houston

Location 5004 North Freeway, Houston, TX 77022

Property Features

Free breakfast is served daily. Public spaces have free WiFi and wired Internet. The business-friendly Haven Inn & Suites Downtown Houston also features a vending machine and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Houston motel.

  • 42 guestrooms or units
  • Built in 2017
  • Full breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Haven Inn & Suites Downtown Houston offers 42 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries. This Houston motel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Assistive listening devices available
  • No elevator (single level property)
  • Braille or raised signage
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Contactless check-out is available.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Hotel Names

  • Haven Inn Downtown Houston
  • Haven Downtown Houston
  • Haven & Suites Houston Houston
  • Haven Inn & Suites Downtown Houston Motel
  • Haven Inn & Suites Downtown Houston Houston
  • Haven Inn & Suites Downtown Houston Motel Houston
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.