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SpringHill Suites Houston Medical Center/NRG Park

3-star property
1400 Old Spanish Trl, Houston, TX 1-855-201-7819
4.3 out of 5
Very good!
See all 20 travelocity Reviews

"Room was fine. A/C worked fine in the room and in the lobby, but it was ridiculously hot in the hallways and elevators. " More

By a verified traveler on Thu 10 Jun 2021

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Hotel Description

3-star hotel near NRG Park

In Houston

A stay at this Astrodome hotel places you within half a mile (1 km) of NRG Park and 2 miles (3 km) of NRG Stadium. Rice University and NRG Arena are also within 2 miles (3 km).

Free breakfast

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free self-serve breakfast each morning.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and sitting areas, the 190 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, refrigerators, and microwaves.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Jan 1 - Jan 2

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

SpringHill Suites Houston Medical Center/NRG Park ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SpringHill Suites Houston Medical Center/NRG Park

Everyone (12) Couples (2) Family (6)
5 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 2, 2021 by June K

Thank you for staying with us! We appreciate your business.

4 out of 5
Room was fine. A/C worked fine in the room and in the lobby, but it was ridiculously hot in the hallways and elevators.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 23, 2021 by June K

Thank you for letting us know. We are working hard to replace the a/c in the hallways. Hopefully we will see you again on your next trip to Houston

4 out of 5
I like that's it's gated only one way in. BUT y'all need to check the AC units. Mine didn't cool well and sounded like a major thunderstorm when it came on. Need better, fluffier pillows. And a notepad with a pen with your address. I didn't see any book with local restaurants, churches, entertainment, etc listed or a wifi password .

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 2, 2021 by June K

Looks like we have room for improvement. Thank you for your feedback we appreciate your comments. As part of our "commitment to clean " Marriotts ongoing cleanliness program, we have removed all paper/promotional items from our rooms. Hopefully very soon we will be able to safely put those items back.

4 out of 5

Posted by on Apr 21, 2021

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Comment from Hotel Management

May 3, 2021 by June Kirkpatrick

Looks like we have room for improvement, please let me know if there are specific reasons we didn't rate a 5. Thank you for your feedback!

5 out of 5
Convenience to places we needed to go to, testing surgery, doctor appointment.

Posted by on Feb 14, 2021

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Comment from Hotel Management

Mar 3, 2021 by June Kirkpatrick

Thank you for staying with us; we appreciate your feedback

5 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Oct 13, 2020 by June Kirkpatrick

Thank you for your positive feedback!

3 out of 5
The manager wasn’t very friendly and was being extra when I asked for things.

Posted by on May 26, 2020

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Comment from Hotel Management

May 26, 2020 by June Kirkpatrick

Good afternoon, I was sorry to see that you were not very happy with the service we provided. We truly strive to meet all of our guests expectations & needs and try to go the extra mile when any requests are made. At this time we are still operating with very limited staff due to the current environment. Please contact me with any additional feedback so that we can continue to improve.

5 out of 5
The rooms are immaculate and the breakfast is amazing.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 6, 2020 by Mike Giangrosso

Thank you for sharing your experience at the SpringHill Suites Houston Medical Center/NRG Park. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Houston Medical Center/NRG Park and we hope you choose to stay with us again whenever your travel needs bring you back to Houston.

5 out of 5
Evan at the front desk Rocked! Very helpful and went above and beyond.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by Mike Giangrosso

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Medical Center/NRG Park. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Houston Medical Center/NRG Park and we hope you choose to create more memories here whenever your travels bring you back to Houston.

4 out of 5
A lot of construction was going on so the front parking lot and entrance had been closed and moved to the rear of the building. It made parking possible, but a little iffy. Two families were checking in at the front desk, so that took a little longer than necessary since one girl was handling the check-in and the phones.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 20, 2019 by Mike Giangrosso

Sorry for the inconvenience but this is our last phase of the renovations. Thank you.

About the SpringHill Suites Houston Medical Center/NRG Park

Location 1400 Old Spanish Trl, Houston, TX 77054

Property Features

SpringHill Suites Houston Medical Center/NRG Park offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 900 square feet (84 square meters). The business-friendly SpringHill Suites Houston Medical Center/NRG Park also features a garden, a picnic area, and coffee/tea in a common area. Parking is available for a fee. This 3-star Houston hotel is smoke free.

  • 190 guestrooms or units
  • 7 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Breakfast available (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Smith Lands Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

SpringHill Suites Houston Medical Center/NRG Park offers 190 accommodations with iPod docking stations and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SpringHill Suites /Reliant
  • SpringHill Suites /Reliant Hotel
  • SpringHill Suites /Reliant Hotel Houston Park
  • SpringHill Suites Houston /Reliant Park
  • SpringHill Suites Houston /NRG Park Hotel
  • SpringHill Suites /NRG Park Hotel
  • SpringHill Suites Houston /NRG Park
  • SpringHill Suites /NRG Park
  • SpringHill Suites Houston Medical Center/NRG Park Hotel
  • SpringHill Suites Houston Medical Center/NRG Park Houston
  • SpringHill Suites Houston Medical Center/NRG Park Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.