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Hilton Garden Inn Houston/Galleria Area

3-star property
3201 Sage Rd, Houston, TX 1-855-201-7819
3.8 out of 5
Good!
See all 8 travelocity Reviews

"It was clean and the staff were efficient and friendly. My stay was very pleasant! " More

By a verified traveler on Wed 24 Jun 2020

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Hotel Description

3-star hotel in The Galleria

In shopping district

Your stay at this The Galleria hotel places you within 9 miles (15 km) of NRG Stadium and Houston Zoo. Also within 9 miles (15 km) are NRG Park and University of Houston.

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like a free area shuttle.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 182 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. IPod docks, room service, and premium bedding are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$101* Per night/room Nov 18 - Nov 19

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Houston/Galleria Area ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Houston/Galleria Area

Everyone (1) Family (3)
5 out of 5

Posted by on Jun 30, 2020

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Comment from Hotel Management

Jul 2, 2020 by Kel

Thank you for your feedback

5 out of 5
It was clean and the staff were efficient and friendly. My stay was very pleasant!

Posted by , from Austin, TX on Jun 24, 2020

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Comment from Hotel Management

Jul 2, 2020 by kel

Thank you for your feed back and we hope to see you again.

5 out of 5
Fast check in and good customer service. Shouldn’t charge your paying customers to park.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 19, 2020 by kel

thank you for taking the time to give us your feedback on your stay. hope to see you soon

3 out of 5
I had to move from my first room because the AC wasn’t working.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 25, 2019 by K. Joseph

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you had an issue with your AC. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2 out of 5

The real price is 10 more on account of parking!

Pros: Free Internet, close t galleria
My main complaint is in extra charged for parking. I felt cheated! You cannot visit Houston without a car. The real price, when I went was 10 dollards more per diem--at that price it is EXPENSIVE and overpriced.

Posted by on Aug 10, 2012

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4 out of 5

Staff was very nice.

Pros: Close restaurants
The staff was very friendly. It is close to anything you might want. It was a good stay.

Posted by , from Culpeper, VA 22701, USA on Jul 17, 2012

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5 out of 5

Fantastic facility and very accommodating!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, great location
Cons: too short a stay!
Located in a very nice area with lots of variable shopping around, This is a wonderful place to stay, and I will be staying again!

Posted by , from Indianapolis, Indiana on Feb 7, 2011

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1 out of 5

terrible

it was a nice rm but we had no hot water for showers ,checked in at 1130p.m. had to wait 2 hrs for a rollaway bed,hot tub had so much chlorine in it ,it turned our green towel yellow immediatly.we had a 9 mo. old baby and ten yr. old kid that coulnt bathe without useing buckets of cold water to fill bath. we they were told of all of this it............lets just say i wont stay there again

Posted by on Aug 29, 2010

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About the Hilton Garden Inn Houston/Galleria Area

Location 3201 Sage Rd, Houston, TX 77056

Property Features

Hilton Garden Inn Houston/Galleria Area offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2800 square feet (260 square meters). A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Houston/Galleria Area. An area shuttle within 3 mi and a shopping center shuttle are free. For a fee, parking is available. This 3-star Houston hotel is smoke free.

  • 182 guestrooms or units
  • 8 levels
  • 2800 sq ft of conference space
  • 260 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Houston/Galleria Area offers 182 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6 AM to 7 AM and on weekends from 10 AM to 11 AM.

Garden Grille & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 6.50 per person (approximately)
  • Covered self parking fee: USD 20 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.