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"Room service only every three days! " More

By a verified traveler on Thu 15 Apr 2021

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Hotel Description

3.5-star hotel near Gerald D. Hines Waterwall Park

In shopping district

Within a 15-minute walk of this The Galleria hotel, you'll find Gerald D. Hines Waterwall Park and Williams Tower. Uptown Plaza and Highland Village are also within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like on-the-go breakfast and a shopping center shuttle.

Free Internet, comfy beds

Featuring conveniences like sofa beds and living rooms, the 150 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Pillowtop beds, 24-hour room service, and refrigerators are also available.

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$111* Per night/room Nov 21 - Nov 22

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking, Corner (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Allergy Friendly (Pure Wellness)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Houston Near The Galleria ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Houston Near The Galleria

Everyone (6) Couples (1) Family (4)
4 out of 5
Please kẹep it up.

Posted by on Oct 15, 2021

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2 out of 5
The suite is very outdated and certain areas falling apart . Staff service was slow.

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 1, 2021 by steve

thank you for your feedback

4 out of 5
Room service only every three days!

Posted by on Apr 15, 2021

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Comment from Hotel Management

May 25, 2021 by steve

thank you for your rating

2 out of 5
There was a leak from the bathroom (under the carpet) to the kitchenette. I informed 2 separate front desk representatives and both said “ok” but didn’t resolve the issue. We had to use bath towels and wear our shoes to get to the bedroom from living area. We had a no smoking room but could smell our neighbors vapors through the vents into our room. We were served a box breakfast due to COVID. Inside the box had a good assortment of items however there was 2 pilsbury cream cheese cinnamon pastries included that when opened both had green fungus. One on top and the other in the bottom. It was unfortunate our first visit to Houston. I can’t recommend this hotel. I’m sorry.

Posted by on Feb 5, 2021

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Comment from Hotel Management

Mar 3, 2021 by steve

thank you for your feedback

4 out of 5

Posted by on Sep 9, 2020

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5 out of 5
Interior is very welcoming . The swans add a super touch!

Posted by on Feb 13, 2020

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2 out of 5
Checking in was fine, however learning that the pool was broken, heater wouldn't work, and then the food at the restaurant was barely edible, the eggs over cooked, everything inundated with salt, vegetables way over cooked, and spending $120 on a meal for 4 children and two adults that was insulting for the quality of food and service. The lobby was undergoing renovations however no signs or apologies put in place. The custodian staff where rude and barely spoke any English and when approached by them in the hot tub area, they were very aggravated and made a scene in front of the kids, all because we couldn't understand them. The waiter in the dining room was inpatient and rushed. When checking out we inquired about the heated indoor pool, quite frankly one of the only reasons we stayed here, and where told that the pool was experiencing issues. No compensation or notice given. A custodial staff that speaks and understands English would be beneficial, especially if they are to interact with the guests. A notice of the pool malfunction would have been expected, and if the amenities aren't functional like the pool, then the fair price of the room should be augmented and reduced as the amenities being offered could not be produced or utilized. A broken indoor pool?! with no notice? The food staff in the evening need to be patient and understanding and the food should be checked for quality. The chicken was overcooked and dry and the vegetables well over cooked and inedib

Posted by on Jan 27, 2020

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5 out of 5

Posted by on Nov 18, 2019

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5 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Apple B.

Thank you so much for staying with us! We hope to see you in the near future!

5 out of 5
The staff was very friendly and my kids loved the indoor pool

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 28, 2019 by Apple B. Front Desk Supervisor

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

About the Embassy Suites by Hilton Houston Near The Galleria

Location 2911 Sage Road, Houston, TX 77056

Property Features

Embassy Suites by Hilton Houston Near The Galleria offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Houston Near The Galleria. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton Houston Near The Galleria was completed in 2016. Smoking is allowed in designated areas at this 3.5-star Houston hotel.

  • 150 guestrooms or units
  • 6 levels
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Houston Near The Galleria offers 150 accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LCD televisions come with premium satellite channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Palm Court - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per night
  • Maximum 1 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.