Skip to main content
Beginning of main content
4.3 out of 5

"Overall it is an ok hotel, but when we checked-in on the first day, we were informed by the front desk staff that if we needed to use the swimming poo ... " More

By a verified traveler on Sat 08 May 2021

Enter dates to see availability

Hotel Description

3.5-star hotel near TopGolf Houston

In Houston

With a stay at this George Bush Park/Eldridge hotel, you'll be within 2 miles (3 km) of TopGolf Houston and 6 miles (10 km) of Ashton Gardens. Bear Creek Pioneers Park is within 6 miles (10 km) and CityCentre is within 9 miles (15 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like cooked-to-order breakfast and free self parking.

Free WiFi, sofa beds

The 208 soundproofed guestrooms offer free WiFi and sofa beds. Entertainment options include flat-screen TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available on request.

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$118* Per night/room Nov 5 - Nov 6

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Houston West - Katy ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Houston West - Katy

Everyone (4) Couples (1) Family (3)
3 out of 5
Overall it is an ok hotel, but when we checked-in on the first day, we were informed by the front desk staff that if we needed to use the swimming pool, we had to register first, but unfortunately, it's already fully booked, what I'm trying to say is if the swimming pool needs to register, the hotel must notify us first, instead of we arrived the hotel and telling us that we need to register. During our stay, we called the front desk and said we needed body lotion, but it was not delivered to our room. Even though we called the front desk second time, it was never delivered to the room. In addition, this hotel has a total of three elevators, but only one is in operation, causing us to wait forever.

Posted by on May 8, 2021

Was this review helpful to you?
Comment from Hotel Management

May 26, 2021 by GM

Thank you for the feedback. We are managing socially distancing by requiring appointments for the pool area. We are sorry that we filled up during your stay. We hope to have you back again soon and we are back to normal (pre covid) operations soon!

4 out of 5

Posted by on Sep 7, 2019

Was this review helpful to you?
5 out of 5
everything was nice. I had a great time at the hotel except when you have too many kids in the pool screaming and it echos

Posted by on Jul 16, 2019

Was this review helpful to you?
5 out of 5
It’s a new facility, liked room service, and the staff was helpful and friendly. I also liked the room layout.

Posted by on Jul 5, 2019

Was this review helpful to you?
5 out of 5
I liked everything about the property. The beds were awesome, rooms were clean, breakfast was delicious, happy hours was great, staff was very professional. I truly enjoyed my stay.

Posted by on May 30, 2019

Was this review helpful to you?
4 out of 5

Posted by on May 27, 2019

Was this review helpful to you?
5 out of 5
The breakfast was excellent. The rooms were spacious and clean.

Posted by , from Texas, USA on Apr 23, 2019

Was this review helpful to you?
5 out of 5

Posted by on Feb 10, 2019

Was this review helpful to you?
3 out of 5

Hayek Elevator only 1 of 3 working

Our room # 412 only had one roll of paper toilet and it was not even a new roll .

Posted by , from San Antonio Texas on May 7, 2018

Was this review helpful to you?

About the Embassy Suites by Hilton Houston West - Katy

Location 16435 Katy Freeway, Houston, TX 77094

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Embassy Suites by Hilton Houston West - Katy offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Houston West - Katy. A free area shuttle within 5 mi is available. Free self parking is available. A complete renovation of Embassy Suites by Hilton Houston West - Katy was completed in 2017. Smoking is allowed in designated areas at this 3.5-star Houston hotel.

  • 208 guestrooms or units
  • 15 levels
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Houston West - Katy offers 208 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations are furnished with unspecified sofa beds. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Houston West - Katy has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Embassy Suites Hilton Houston West Katy Hotel
  • Embassy Suites Hilton Katy Hotel
  • Embassy Suites Hilton Houston West Katy
  • Embassy Suites Hilton Katy
  • Embassy Suites by Hilton Houston West - Katy Hotel
  • Embassy Suites by Hilton Houston West - Katy Houston
  • Embassy Suites by Hilton Houston West - Katy Hotel Houston

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Houston-Hotels-Embassy-Suites-by-Hilton-Houston-West---Katy.h19480162-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Houston-Hotels-Embassy-Suites-by-Hilton-Houston-West---Katy.h19480162-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Houston-Hotels-Embassy-Suites-by-Hilton-Houston-West---Katy.h19480162-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.