JW Marriott Houston by the Galleria

4.5-star property
5150 Westheimer Rd, Houston, TX 1-855-201-7819

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4.3 out of 5
Excellent!
See all 10 Travelocity Reviews

"This hotel was very nice, and the price was great for how nice it is. I loved the bathroom in my hotel room, the full length mirror was awesome. Not ... " More

By a verified traveler on Tue 22 Sep 2015

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Hotel Description

4.5-star luxury hotel near Memorial Park

In Houston

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 26 conference rooms, free WiFi in public areas, and airport shuttle. You'll appreciate the 24-hour fitness center, bar/lounge, and coffee shop.

Comfy beds, WiFi

The 516 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and coffee/tea makers offer the conveniences of home. Other amenities include pillowtop beds, 24-hour room service, and TVs with cable channels.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$149 per night

Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Concierge Room, Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, High Floor

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

JW Marriott Houston by the Galleria ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Houston by the Galleria

Everyone (2)
2 out of 5

Only two hours of quiet

I was in room 919 and it was right beside the elevator. There was noise with guests until about 2:30 am and then the noise started again at 4:30 am. These guests were not being quiet but it certainly didn't seem that they were disorderly. I finally came to the conclusion that the rooms need more sound proofing. It was so loud that it ruined my experience.

Posted by on Nov 14, 2015

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5 out of 5

Great location/ Very Nice Hotel

Pros: The bathroom size, and mirrors available. The lighting in the bathroom was also fabulous.
Cons: The pool/area needs some improvement. I was a little disappointed with it. It was a lot smaller than I thought, and it had no stair access.
Location: It is directly across the street from the Galleria mall, very convenient to everything on Westheimer and Sage Rd.
This hotel was very nice, and the price was great for how nice it is. I loved the bathroom in my hotel room, the full length mirror was awesome. Not very many hotel rooms have a full length mirror, but this one did and it was great. The size of the bathroom was also great. The bed was comfortable and the room was nice. The front desk staff was very pleasant and helpful. The valet guys were excellent, always looking to help you. All around the experience at this hotel was top notch, and I would defiantly stay there again!!

Posted by on Sep 22, 2015

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Comment from Hotel Management

Oct 2, 2015 by Mina

Thank you for taking the time to leave us a review. We appreciate all of your feedback and are happy to hear that you have enjoyed the rooms and the hotel staff. We all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina

4 out of 5

Prime location for shopping in Houston.

Pros: location
Cons: No free Internet
Major plus for this hotel is its prime location in the Hoston area. Other aspects are fairly expected from a four star hotel, but compared to other J W hotels, it is lacking in luxury, amenities, and "presence" expected from a five-star hotel...

Posted by , from Austin, Texas on Nov 15, 2012

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5 out of 5

We travelled with an toddler

Pros: Close restaurants, Quiet
The staff was great! Everyone. We traveled with a toddler and the staff went out of their way to help us and make him (and us) comfortable.

Posted by , from Cincinnati, OH, USA on Apr 24, 2012

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5 out of 5

Everyone was friendly and courteous and made us feel at home.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Our stay was extremely pleasant and we enjoyed the facility as well as the hospitality of the staff.

Posted by , from Raleigh, NC, USA on Mar 23, 2012

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5 out of 5

Excellent Hotel, Excellent Stay

Pros: Free breakfast, Close restaurants, Quiet
We stayed here one night and were very impressed with the friendly and courteous staff. Our room was exceptionally clean, quiet, and a very comfortable bed. We also had an excellent view of the Galleria area from the 11th floor. I would stay here again, anytime.

Posted by on Dec 18, 2011

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3 out of 5

No Free Wifi

For a four star hotel, it's not worth it! If your a workout buff and you go to a hotel to mostly workout, then this hotel is for you. If you would prefer free wifi over ten's of thousands of dollars in workout equipment, this is not your place. That's mind boggling to me that a hotel would have that much workout equipment and yet doesn't have free wifi!!! It cost $12.95 for 24 use of a wifi signal. There isn't many worker either and the pool and hot tub area could have used some attention. The room is fairly average, nothing special. And as always, parking is outrageous...$29 for valet parking. The hotel is located in a ritzy area and is directly across from the Galleria, but you can't just walk directly across the street to it, you have to walk a ways to the intersection and wait for your walk signal. 24 hour Walgreens next door and a Starbucks in the lobby, but it's only open until Noon.

Posted by on Aug 15, 2011

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4 out of 5

Comfortable

Lots of shopping and restaurants in the area. Hotel has been renovated. Nice but nothing luxurious. Service was fine. Even upgraded to a mini-suite because they were all out of king size beds as we booked. Self-parking is $15 and valet is $25. No problems.

Posted by on Nov 21, 2008

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5 out of 5

Wish it was always in an available package

My wife would like to stay at the JW Marriott Houston every time we're in Houston (usually twice a year) if we could. X (I believe) at the front desk provided excellent customer service. Our room and furnishings were nice, and the housekeeping staff did a great job (we did leave a tip for them). One odd thing about the sink area, however, is that there is no place to hang towels or washcloths (no towel rack or bar). Not sure what's up with that. We especially enjoyed the bar/lounge area on the lobby level, which includes flat panel TVs in separate alcove seating areas. This was nice for us to sit with family, relax, and have evening conversation, a drink, and an evening snack. Of course, the immediate proximity to the Galleria is a plus.

Posted by on Nov 13, 2008

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5 out of 5

Relaxing in Comfort

I did not have any problems with this hotel stay. From beginning to end it was enjoyable and relaxing. The valet service was very helpful always ready with directions to nearby attractions and even brought my car around so I could get forgotten items. The workout area was wonderful with every machine you could need along with free weight. Afterward the area was always stocked with ice cold water bottles and even fresh fruit. You don't have to ask for anything they are always there to help. The pool was a little small if you are trying to exercise or do laps, but great for smaller kids to enjoy. The beds are always my favorite part with more pillows and blankets than you could need, ,but make you want to stay in bed forever. The hotel was across from the galleria and had plenty of local restuarants to chose from. My son and I nejoyed the comfortable relaxing atmosphere that Texas is known for.

Posted by on Jun 13, 2007

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About the JW Marriott Houston by the Galleria

Location 5150 Westheimer Rd, Houston, TX 77056

Renovations + Closures

The property will be renovating from 31 May 2019 to 24 September 2019 (completion date subject to change). The following areas are affected:

  • Dining venue
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

JW Marriott Houston by the Galleria offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the luxury JW Marriott Houston by the Galleria. A roundtrip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star Houston hotel is smoke free.

  • 516 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston, TX (HOU-William P. Hobby) (26.6 km / 16.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Houston by the Galleria offers 516 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Houston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Destino - This restaurant serves lunch and dinner.

The Coffee Shoppe Coffee - This Cafe serves breakfast and lunch. Open daily.

South Coast Grill - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.94 per day (rates may vary)
  • Airport shuttle fee: USD 25.00 per person (one-way)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 39 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Galleria
  • JW Marriott Hotel Galleria
  • Marriott Hotel Galleria
  • JW Marriott Houston Hotel
  • JW Marriott Hotel by the Galleria

You should know

  • JW Marriott Houston by the Galleria offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.