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4.3 out of 5

"Slow wifi Starting to look run down, old. " More

By a verified traveler on Tue 06 Apr 2021

Hotel Description

4.5-star luxury hotel near Greenway Plaza

In shopping district

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 26 conference rooms, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour fitness center, bar/lounge, and concierge services.

Comfy beds, WiFi

The 516 soundproofed guestrooms offer WiFi and comfy beds. Thoughtful touches include bathrobes and slippers, while sitting areas and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$207* Per night/room Jun 26 - Jun 27

Executive Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Concierge Room, Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

JW Marriott Houston by the Galleria ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Houston by the Galleria

Everyone (3) Family (1)
4 out of 5
Slow wifi Starting to look run down, old.

Posted by on Apr 6, 2021

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4 out of 5

Posted by on Sep 5, 2020

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2 out of 5

Only two hours of quiet

I was in room 919 and it was right beside the elevator. There was noise with guests until about 2:30 am and then the noise started again at 4:30 am. These guests were not being quiet but it certainly didn't seem that they were disorderly. I finally came to the conclusion that the rooms need more sound proofing. It was so loud that it ruined my experience.

Posted by on Nov 14, 2015

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5 out of 5

Great location/ Very Nice Hotel

Pros: The bathroom size, and mirrors available. The lighting in the bathroom was also fabulous.
Cons: The pool/area needs some improvement. I was a little disappointed with it. It was a lot smaller than I thought, and it had no stair access.
Location: It is directly across the street from the Galleria mall, very convenient to everything on Westheimer and Sage Rd.
This hotel was very nice, and the price was great for how nice it is. I loved the bathroom in my hotel room, the full length mirror was awesome. Not very many hotel rooms have a full length mirror, but this one did and it was great. The size of the bathroom was also great. The bed was comfortable and the room was nice. The front desk staff was very pleasant and helpful. The valet guys were excellent, always looking to help you. All around the experience at this hotel was top notch, and I would defiantly stay there again!!

Posted by on Sep 22, 2015

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Comment from Hotel Management

Oct 2, 2015 by Mina

Thank you for taking the time to leave us a review. We appreciate all of your feedback and are happy to hear that you have enjoyed the rooms and the hotel staff. We all look forward to serving you again whenever your travels bring you back to Houston. Kind regards, Mina

4 out of 5

Prime location for shopping in Houston.

Pros: location
Cons: No free Internet
Major plus for this hotel is its prime location in the Hoston area. Other aspects are fairly expected from a four star hotel, but compared to other J W hotels, it is lacking in luxury, amenities, and "presence" expected from a five-star hotel...

Posted by , from Austin, Texas on Nov 15, 2012

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5 out of 5

We travelled with an toddler

Pros: Close restaurants, Quiet
The staff was great! Everyone. We traveled with a toddler and the staff went out of their way to help us and make him (and us) comfortable.

Posted by , from Cincinnati, OH, USA on Apr 24, 2012

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5 out of 5

Everyone was friendly and courteous and made us feel at home.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Our stay was extremely pleasant and we enjoyed the facility as well as the hospitality of the staff.

Posted by , from Raleigh, NC, USA on Mar 23, 2012

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5 out of 5

Excellent Hotel, Excellent Stay

Pros: Free breakfast, Close restaurants, Quiet
We stayed here one night and were very impressed with the friendly and courteous staff. Our room was exceptionally clean, quiet, and a very comfortable bed. We also had an excellent view of the Galleria area from the 11th floor. I would stay here again, anytime.

Posted by on Dec 18, 2011

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About the JW Marriott Houston by the Galleria

Location 5150 Westheimer Rd, Houston, TX 77056

Property Features

JW Marriott Houston by the Galleria offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the luxury JW Marriott Houston by the Galleria. For a fee, parking is available. This 4.5-star Houston hotel is smoke free.

  • 516 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (26.4 km / 16.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Houston by the Galleria offers 516 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Sitting area
  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Stray Horse - This restaurant serves lunch and dinner.

JW Market - This café serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.94 per day (rates may vary)
  • Self parking fee: USD 25.98 per day
  • Valet parking fee: USD 39 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Galleria
  • JW Marriott Hotel Galleria
  • Marriott Hotel Galleria
  • JW Marriott Houston Hotel
  • JW Marriott Hotel by the Galleria
  • JW Marriott Houston by the Galleria Hotel
  • JW Marriott Houston by the Galleria Houston
  • JW Marriott Houston by the Galleria Hotel Houston

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.