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"Very nice comfortable bed need new pillows. Will stay there again. The convenience of hotel to Beach and hotel to restaurants are great."

"Yes"

"At first, everything was great. Check-in with Jeremy was good. The room was clean and comfortable. We were checked in for 2 nights. The morning of check out, at 7am it sounded like someone was breaking into our room. Luckily we had the door stop barrier in place, otherwise this woman, who was screaming, “what are you doing in there!” would’ve burst right in. She tried multiple times to push the door open past the barrier. I was in bed & my husband was in the shower. I yelled for her to get out of our room! Next thing I know the room phone rang & it was this unhinged woman asking again what we were doing in the room. She said the room was out of service for 45 days & that we had to get out! I told her we were checked in by Jeremy & we were checking out in 2 hours! She said we had to get out or she was calling the police! She never identified herself as even being an employee of the hotel. I told her to call the police then. I proceeded to try to get ready as quick as possible & then she comes to the door again with 2 police officers. It was an AWFUL EXPERIENCE! I told the police that I just wanted to finish getting ready & get the hell out of the hotel. He said that was fine! Supposedly this crazy woman, Ebony, was the “general manager” of the hotel. She only said who she was in front of the police when I asked who she was!!! When we called corporate to file a complaint, was told that hotel employees can bust into your room at any time! DO NOT STAY HERE! EVER!!!"

"Beautiful hotel I. The staff was very friendly and welcoming and I would highly recommend it"

"Nice room"

"What used to feel like a relaxing, family-friendly destination now feels more like a crowded convention center. From the moment we arrived, it felt like guests were more of a nuisance than welcomed visitors. The atmosphere was chaotic, staff seemed overwhelmed, and there was very little of the warm, accommodating experience we remembered from previous stays. One of the biggest frustrations was parking. Even valet parking — which we paid extra for expecting convenience — became a constant fight. It felt like regular guests were completely overlooked in favor of the large convention groups and bigger companies coming in. Multiple times we struggled just to access parking while conference attendees seemed to take priority for everything. What made the experience even more frustrating was the constant introduction of random “new rules” throughout our stay. Policies seemed to change daily with little communication or consistency, making it difficult to relax or enjoy ourselves. It honestly felt like we were walking on eggshells the entire time, worried we were unknowingly breaking some new restriction. The saddest part was that our kids genuinely felt unwelcome there. What used to feel like a place families could comfortably enjoy together now felt cold and inconvenient toward children and family guests. Instead of feeling relaxed and excited, our family constantly felt like we were in the way. For the price and reputation, the experience was incredibly disappointing. "