Book Marriott Hotels & Resorts rooms in Hell's Kitchen

"I would give this hotel 0 stars if possible. We booked for 2 days, but the moment we entered the room it smelled heavily like marijuana. On top of that, the A/C was not working at all. The staff spent almost an entire day trying to fix it and still could not solve the issue. Only 5 hours before checkout they finally offered either a room change or a 50% discount for the stay. Since there were only a few hours left and we have kid sleeping in the room, we accepted the 50% discount instead of moving rooms. At checkout, they only gave us a 50% discount for 1 night instead of the total stay they promised, even though we left in horrible condition for 2 nights without A/C. The room also did not even have a microwave. When we spoke to the hotel manager, Sata, she was extremely rude and unprofessional. She literally said, “Do whatever you can, we will not give you more discount,” and also said it was “our bad luck” that the room had no microwave. Terrible customer service, terrible room conditions, and very disrespectful management. I would never stay here again and would not recommend this hotel to anyone."

"my room was always very clean and staff was very accommodating"

"I had purchased 2 breakfasts for my stay for my mother. The morning of checkout, the hostess had me write my name and room number on the breakfast vouchers. It was scrutinized several times by our waiter at breakfast. Why? It was so bizarre. I paid for these myself. I have stayed once a month for a few months and this has never happened to me before. Sadly, the breakfast was not good as it used to be. It was inedible."

"The staff was fantastic! I am visually impaired and the staff were extremely attentive, making certain I was safe and able to get a taxi when needed. I will definitely return for my next trip to NY. "

"Room was clean Check in was not great. Staff behind desk was monosyllabic and not very forthcoming with information. The free breakfast was a nightmare. Way too many people crammed into a room vying for food- which was t great."

"El personal más amable es el de limpieza "