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"Property needs updating but would stay here again. " More

By a verified traveler on Sun 21 May 2023

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Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

In Gatlinburg

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Ripley's Aquarium of the Smokies and within 2 miles (3 km) of Great Smoky Mountains National Park. Traffic Light #6 and Traffic Light #5 are also within half a mile (1 km).

2 outdoor pools

This hotel's 2 outdoor pools and seasonal outdoor pool are among the featured amenities. Guests will appreciate free perks like free self parking and WiFi in public areas. A picnic area and barbecue grills are also provided.

SMOKING ROOM

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$75* Per night/room Mar 20 - Mar 21

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mountain House Inn ratings based on 32 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mountain House Inn

Everyone (15) Couples (9) Family (7)
4 out of 5

Posted by on Dec 16, 2023

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Comment from Hotel Management

Dec 18, 2023 by LSO

Thank you for staying with us! We look forward to seeing you all again soon!

2 out of 5
Their were crumbs on the table. The TV and toilet didn't work. Called front desk several times no one answered.

Posted by on Nov 18, 2023

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Comment from Hotel Management

Nov 19, 2023 by Gail

We are sorry for the issues you experienced. There is an AFTER Hours phone number on the front door that you may call and receive help. Did you come to the front desk to check out so that someone knew about these issues and could help you?

5 out of 5

Posted by on Oct 29, 2023

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Comment from Hotel Management

Nov 2, 2023 by Gail

Thank you for your great review. Glad you had a great stay

1 out of 5
Filthy floors,dead bugs everywhere, leaky shower hardly any shower pressure, strong musty mildew smell, roach crawling on floor, stink bugs crawling up walls, dim lights.i rented 2 rooms and both were bad.. neverwill I stay there again

Posted by on Oct 23, 2023

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Comment from Hotel Management

Oct 27, 2023 by Gail

We are sorry that we didn't meet your expectations. We are in the mountains and this time of year with the weather fluctuations, more bugs try to get in. Stink bugs are very common and get into our homes even if we are spotless housekeepers. We could have requested that the housekeeper re-do that room, if you had come to the desk or called us about these issues. Maintenance could also have sprayed the bugs. We may also have been able to move your room to a different room.

3 out of 5

Posted by on Oct 20, 2023

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Comment from Hotel Management

Oct 21, 2023 by Gail

We leave a note on the front door with an "Emergency" phone number for guests who arrive later can call if they have room issues or questions about their room. That person is also on site most of the time. He never received a phone call from you on Thur evening with any concerns from you. I adjusted your rate when I got here Fri morning and you gave me the list of "problems" you encountered. We are an older motel and our rates reflect that. We are sorry that you didn't have a good experience with us. You may want to consider a more "high-end" cost motel instead of a mom and pop motel that save people money.

4 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Aug 30, 2023 by LSO

Thank you for staying with us!

4 out of 5

Posted by , from BRIGHTON on Jul 30, 2023

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Comment from Hotel Management

Aug 19, 2023 by Gail

Thank you for your review

4 out of 5
Property needs updating but would stay here again.

Posted by on May 21, 2023

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Comment from Hotel Management

May 23, 2023 by LSO

Thank you for staying with us!

4 out of 5

Posted by on Dec 18, 2022

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3 out of 5
The room was ok but fireplace did not work and jacuzzi had a sign saying don’t use it leaks !

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 6, 2022 by LSO

Thank you for staying with us! We didn't charge you for a jacuzzi or a fireplace room. Just the basic room with a king bed.

Property Features

As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at Mountain House Inn. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 57 guestrooms or units
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in hours are 3-11 PM on Saturdays and Sundays.

This property's front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Downtown Motor Inn
  • House Motor
  • Mountain House Inn Downtown
  • Mountain House Motor Downtown
  • Mountain House Motor Downtown Gatlinburg
  • Mountain House Motor Inn Downtown
  • Mountain House Motor Inn Downtown Gatlinburg
  • Mountain Motor Inn
  • Mountain House Motor Inn Downtown Hotel Gatlinburg
  • Mountain House Inn Gatlinburg
  • Mountain House Inn
  • Mountain House Gatlinburg
  • Mountain House Inn Hotel
  • Mountain House Inn Gatlinburg
  • Mountain House Inn Hotel Gatlinburg

You should know

  • The seasonal pool will open in May and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.