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"Quiet after 10ish and off the main street but in walking distance of just a couple blocks to get to the main street to not have to deal with all the p ... " More

By a verified traveler on Thu 10 Jun 2021

Hotel Description

Motel near Ripley's Aquarium of the Smokies in Gatlinburg

In Gatlinburg

Within a 10-minute walk of this Gatlinburg motel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Ripley's Believe It Or Not Museum and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

2 outdoor pools

This motel's 2 outdoor pools and seasonal outdoor pool are among the featured amenities. Business travelers can take advantage of the free WiFi in public areas. Free self parking and a picnic area are also offered on site.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 57 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

SMOKING ROOM

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$87* Per night/room Jul 5 - Jul 6

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mountain House Inn ratings based on 22 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mountain House Inn

Everyone (15) Couples (5) Family (4)
4 out of 5
Quiet after 10ish and off the main street but in walking distance of just a couple blocks to get to the main street to not have to deal with all the parking and soooo much traffic bumper to bumper. Older motel and even with lights on was dark in the room.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 17, 2021 by Gail

We are sorry for your room being too dark. We are working on that issue

5 out of 5

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 18, 2021 by Gail

Thank you for your review

4 out of 5
They never cleaned out room..no issue for me but my wife was upset

Posted by on May 10, 2021

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Comment from Hotel Management

May 14, 2021 by Gail

Due to Covid-19 we were unable to go into stay overs. We have just now in the last few days able to start doing stay overs again.

3 out of 5
The rooms were decent for the price, but the check in area, you could literally get a contact high from. We walked in to check in and the smell hit you in the face like never before. It was very unpleasant. Other than that, everything else was fine.

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 29, 2021 by Gail

What type of smell was it? We are a non-smoking office and there shouldn't have been any odors in the office. We are sorry for your issue

5 out of 5

Posted by on Oct 6, 2020

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Comment from Hotel Management

Oct 10, 2020 by Gail

thank you for your review

5 out of 5
The staff was friendly. Our room was large and had a fireplace and a large jacuzzi tub. The hotel was clean, safe, quiet, and close to attractions. The price was excellent. I will stay again.

Posted by , from Pikeville, TN on Aug 19, 2020

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Comment from Hotel Management

Aug 22, 2020 by Gail

Thank you for your review

5 out of 5
Clean basic room at a great price. This was just an overnight stop for us while traveling, but it was a good place! It's a short walk to the main parkway in Gatlinburg and my favorite breakfast spot, Pancake Pantry. So, great location for a day in Gatlinburg.

Posted by , from OH on Aug 2, 2020

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Comment from Hotel Management

Aug 4, 2020 by LSO

Thank you for staying with us! We look forward to seeing you all again soon!

4 out of 5
Loved how close it was to Gatlinburg! We walked to the Donut Friar in the village.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 27, 2019 by Gail

Thank you for your review

1 out of 5
Mice. We got there late (made sure to let them know before) and looking around, I was surprised at how sketchy Gatlinburg could feel at 11pm. I've been coming here for years, and I never got that vibe before. Felt like home at least? Guy was quick and nice during check-in. We get to the room, and I'm not super impressed, smells of smoke (non-smoking), but we're not picky. We just wanted an inexpensive place to sleep and shower. Started checking around a little closer, bed especially, and wouldn't you know it: mouse droppings. The mouse/mice were kind enough to put one on each nightstand for us at no extra cost. Checking under the mattress, they even left some more there as well. Talk about service! Hey we're in the middle of the mountains. Mice happen. But the big issue was that they didn't bother to clean up after them. It being in the open like that told me either the mice were THAT bad there, visiting rooms between guests, or they just don't clean. Check the pictures. They're not going to miss that cleaning a room. I was really cool about it, we were tired. Told the guy we just couldn't stay there and booked another place. He offered a refund, I didn't even ask for one. But he couldn't process it there, because the computers were down (family-owned). 3 or so weeks out now and never got that refund (family-owned). Not a huge deal. Consi

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 21, 2019 by Gail

Sorry for your experience. We have processed your refund on our end so you may want to check with your bank again. However, if it still isn't showing, please call the manager Mon thru Thur from 9 am to 2 pm and she will be able to further assist with this issue.

2 out of 5
The pools were close before 8, the phone in the room didn't work the bathtub didn't work only shower, and the bathroom toilets very small ,there were cobwebs on the ceiling

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by LSO

Thank you for staying with us. We are sorry for any issue you had with the room. The pools was closed due to storming and lightning in our area.

Property Features

As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Mountain House Inn. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg motel.

  • 57 guestrooms or units
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (71.2 km / 44.2 mi)
  • Parking: Free self parking

Room Amenities

Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in hours are 3-11 PM on Saturdays and Sundays.

This property's front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Downtown Motor Inn
  • House Motor
  • Mountain House Inn Downtown
  • Mountain House Motor Downtown
  • Mountain House Motor Downtown Gatlinburg
  • Mountain House Motor Inn Downtown
  • Mountain House Motor Inn Downtown Gatlinburg
  • Mountain Motor Inn
  • Mountain House Motor Inn Downtown Hotel Gatlinburg
  • Mountain House Inn Gatlinburg
  • Mountain House Inn
  • Mountain House Gatlinburg
  • Mountain House Inn Motel
  • Mountain House Inn Gatlinburg
  • Mountain House Inn Motel Gatlinburg

You should know

  • The seasonal pool will open in May and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.