Book a hotel near Dolphinaris, Colonia Andrés

"We have stayed here 3 times now. Arrived early and could not check in. At check in time lines were very long. Service very slow. When we did check in they gave us 2 double beds when our res clearly said King. Was then told we had to take what’s available to which i refused. Fridges dont work, patio lights are left on regardless till 930pm. You cannot control the light coming into your room and there is no blackout curtains. Birds in buffet food … "

"Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive. "

"Pool is huge and there are lots of lounge chairs around it. Wifi only available in the lobby or restaurant across the street. Lots of kids and kid activities. "

"Jorge waited for us late for our check in, and he was so kind. Property is clean and felt like home. Bed is comfy ."

"Very dated hotel, burned, stained sheets, also towels stained (had to exchange them). Got handed the TV and AC remote controls at checkin. Dirty corners everywhere. Didn't expect much, but cleanliness is basic. It was like going back 40 years in time. The cabanas area lovely. Location amazing. The "No Name" beach club on site, fantastic, but not part of the hotel. "

"Overall not a bad place to stay for the price you pay. The location is across the street from the sea, but NOT on the sea. In Cozumel in general, in order to get in the water you either have to pay at a beach club (20$ entry fee) or find some suspicious other area that doesn’t have an entry fee. Therefore, choosing a hotel with beach/sea access would be a better choice if that’s what you plan to do in Cozumel. The room was clean. The balcony was okay, the view is the doors to other hotel rooms and a slither of sea if you don’t pay for the nicer room. 2 out of the 4 nights I was there, housekeeping took my used towels but did not give me new ones. I had to chase down housekeeping to give me clean towels- they were not that clean. The breakfast is okay for being free. There are some fruit, eggs, toast, coffee. A pitcher of water in the lobby. The pool is pretty small- about 3 feet deep and 10-13 feet long. The lounge chairs are nice. Upon losing my key card, one of the rather unkind women at the front desk told me it would be a 13 dollar fee. Never in my life staying at a hotel was there a fee for a lost key. Especially when that information wasn’t given upon check in. After asking for a towel for the lounge pool chair she made me give her a collateral so I’d return the towel. I will say one of the male staff was always kind and smiling. Otherwise the staff was kinda rude. After paying the hotel price, taxis, and food, it’s so much more worth it to stay at an all inclusive. "