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"The room had a horrible smell of ammonia. I noticed a spoon with black on the back of it...meaning drug usage was present. Management is not aware of ... " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

Dallas hotel in Park Central area

In Dallas

With a stay at this Park Central hotel, you'll be within 2 miles (3 km) of Richland College and 6 miles (10 km) of Galleria Dallas. Museum of Biblical Art is within 6 miles (10 km) and NorthPark Center is within 9 miles (15 km).

24-hour fitness

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the laundry service and free Internet in public areas. There's a 24-hour gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, kitchens

The 122 soundproofed guestrooms offer free WiFi and free wired Internet, as well as DVD players. Well-equipped kitchens come with refrigerators, stovetops, microwaves, and dishwashers. Weekly housekeeping is available.

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Nov 8 - Nov 9

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed (Studio)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sonesta Simply Suites Dallas Richardson ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sonesta Simply Suites Dallas Richardson

Everyone (2)
3 out of 5
The room had a horrible smell of ammonia. I noticed a spoon with black on the back of it...meaning drug usage was present. Management is not aware of this unless housekeeping reports that. When I arrived there were no utensils in the drawer. They were in the dishwasher and the dishwasher was full of water. I had to hand wash all of the dishes as the dishwasher was run without any soap. The A/C unit has Low and High only. It either runs constantly or off. No Automatic. The staff was nice especially one of the housekeepers. I asked her about the dishwasher and smell. She immediately contacted someone and they resolved the smell with a disinfectant spray. Mind you, this was on a Sunday at 6:30 pm. Usually the workers are at home at this time. No issue with staff. Issue is the Hotel condition. Please replace carpet with some laminate tile. Get rid of the carpet!!! Who uses carpet in a Hotel room? My recommendation is have a Room checklist. Ensure dishes are safe and clean to use. There was a rusty can opener inside. Ensure ALL the dishes are there!!

Posted by on Jul 1, 2021

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1 out of 5
Booked a room on the second floor and the toilet was flooding so they moved me to the first floor where they are doing construction and I literally cann

Posted by on Mar 5, 2021

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Comment from Hotel Management

Mar 8, 2021 by Rebecca

Thank you for your response. I do understand that there was construction going on during the morning of your departure. Unfortunately we had damages due to winter storm URI that needed to be fixed. We do apologize for any inconvenience that this may have caused. We do hope that you give us another opportunity to provide you with an excellent stay.

4 out of 5

DEBIT CARD DISPUTE

Pros: The staff was nice and rooms were nice & clean
Although my stay was ok at the location "Greenville". IHG charged my debit card through a mistake by Travelocity booking me into 2 locations. The "Galleria" location charged me as a NO SHOW on 6/22/18. That reservation should ave never been created. I accepted the my entire travel package at "Greenville". This Unforeseen debit on my card caused a huge inconvenience for my trip. I spent the entire weekend on the phone with my bank and the "Greenville" front desk; Ms. Mildred, Ms. Andee trying to resolve the matter and were unable to.

Posted by on Jun 26, 2018

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2 out of 5

Smelly Room

The hotel location is extremely hard to find. It is not exactly on the address it's provided, and you have to use a very small side path to get to their parking lot which has no sign. It took us a long time to find the path when we checked in the first evening. Nothing fancy about the hotel, my room had a very strong smell so I had to air it out before I can sleep in it. We selected this hotel for our business trip because it belongs to the IHG and one of our colleague is really into this membership thing with high status. However the hotel couldn't give her any benefits since their rooms are all filled up. 

Posted by , from New Jersey on Sep 25, 2013

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5 out of 5

Good value and nice rooms

Pros: Close restaurants, Free Internet, Quiet
I would recommend this hotel if you are going to be in town for several days or more.

Posted by on Aug 23, 2012

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4 out of 5

Great value

Pros: Free Internet, Quiet, comfy bed
The hotel was difficult to find - but that was the ONLY drawback. The room was clean, bed was great, a/c didn't stop just because no one was moving about at night, smelled great, fridge was full size and quiet. I will absolutely stay here again.

Posted by , from Fort Smith, AR on Apr 7, 2012

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About the Sonesta Simply Suites Dallas Richardson

Location 12525 Greenville Ave, Dallas, TX 75243

Property Features

There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sonesta Simply Suites Dallas Richardson. Self parking is free. This Dallas hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sonesta Simply Suites Dallas Richardson offers 122 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 150 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Aparthotel Park Central
  • Candlewood Suites Park Central
  • Candlewood Suites Park Central Aparthotel
  • Candlewood Suites Park Centra
  • Candlewood Suites Park Central
  • Sonesta Suites Dallas Park Central
  • Sonesta Simply Suites Dallas Richardson Hotel
  • Sonesta Simply Suites Dallas Richardson Dallas
  • Sonesta Simply Suites Dallas Richardson Greenville
  • Sonesta Simply Suites Dallas Richardson Hotel Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.