Dirty room/Stained sheets
Posted May 18, 2016 on Hotels
This was the worst stay I have had at Hyatt. I checked in late after a long day of travel. I did not thoroughly inspect the cleanliness of the room as I was tired and expected not less of perfect from Hyatt. The bed was made on the top but the sheets underneath were crumpled at dirty. I laid down a towel to sleep as I was too tired to move rooms or call down to the desk. In the morning I could not shower as there was no shampoo, conditioner or soap. Clearly the room was not cleaned. I called down for these amenities and took a shower. I went to the front desk and spoke with the manager on duty and asked to have my room completely cleaned and the sheets totally changed. I assured they would be. I left for my business for the day. Again I arrived back late this time know I should inspect the bed. To my unfortunate surprise the bed sheets were the same, still stained and still dirty. Nothing was changed as promised. This time I called to the desk. I was told because it was to late, 11pm, that no was available to help me. I had to ask for new sheets and then make the bed myself. I find this completely unacceptable and would think that the Hyatt would treat its guest better. This location clearly needs an upgrade and re-training in customer service. I will never stay here again.