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"I booked this one night stay on travelocity and when I checked my account I’m Being charged more than what I was told on there. Also very upset the ho ... " More

By a verified traveler on Mon 22 Jan 2018

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Hotel Description

3-star hotel near Ohio State University

In entertainment district

Stay at this Columbus hotel and you'll be within half a mile (1 km) of Ohio State University and 2 miles (3 km) of Schottenstein Center. Also, Ohio Stadium is within 2 miles (3 km) and Historic Crew Stadium is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 158 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$99* Per night/room Nov 10 - Nov 11

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Columbus-University Area ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Columbus-University Area

Everyone (7) Couples (1) Family (1)
2 out of 5
I booked this hotel room 3 months in advance. A King room. I am a Hilton Honors member. When digital check in was ready on the app, i checked in, which was at approximately 2pm. I picked my room, a King room. I opted for the digital key so we didn't have to come to front desk because i knew the event we were attending would run after their check in hours. At almost midnight, after our event was over, I still had no key. I called the hotel lobby and they told me that i wasn't checked in. I said I was, told them the room number. They said that room was out of service. I asked them to just switch us to a different room. They said all they had was double rooms left. Which I had clearly booked a king. They kept me on hold and went up to check the room that i had picked. They said it was clean and ready and they would try to fix it in the computer and send my digital key. About 2 minutes later i received my key. We got to the hotel, the key worked on the building exterior doors. We got to our room and the key would not open the door. It said that the deadbolt was locked and someone on the inside of our room would have to let us in. I went down to the front desk and told them that the key was not working. They were confused, because they had just checked another couple into our room. A couple with the same last name. But they didn't bother to ask for the first name or identification. We did get a king room, but they bumped another customer who had not checked in yet.

Posted by on Sep 24, 2021

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5 out of 5
Friendliness

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Elise B

Thank you for the 5 of 5 rating! We hope you choose to stay with us again the next time you visit Columbus. Have a great day!

2 out of 5
Looked newly remodeled. Would have been nice to have some kind of snacks in the lobby area for hotel guest besides water & coffee. Did have about a dozen cookies for a hot second once but never anything else!!

Posted by on Dec 15, 2019

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5 out of 5

Posted by on Sep 29, 2019

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4 out of 5

Posted by on Jul 14, 2019

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5 out of 5

Posted by on Jul 5, 2019

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4 out of 5

Posted by on Mar 19, 2019

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3 out of 5

One night for a cheer competition

I booked this one night stay on travelocity and when I checked my account I’m Being charged more than what I was told on there. Also very upset the hot tub wasn’t working we were there for one night but that’s what we were looking forward and told some of the other cheer parents to stay there .

Posted by , from sandusky ohio on Jan 22, 2018

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4 out of 5
Enjoyed my stay will stay again well maintained hotel

Posted by on Jul 17, 2017

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Comment from Hotel Management

Jul 27, 2017 by Joe F.

Thank you for taking a moment to share your experience. We truly appreciate your helpful feedback as we are always looking to improve our service and amenities. I am happy to hear you found the hotel to your liking. We'd be honored to accommodate you again and hope to see you soon!

4 out of 5

Perfect centralized location near OSU Campus

Pros: Friendly staff, clean and location
We always stay here on trips to visit OSU student and enjoy time with her. This hotel is clean, has a very friendly and attentive staff and offers good amenities. We spend most of our time near campus, in Short North, downtown and shopping and the hotel for sleep or recharging for next activity and hotel is conveniently located and reasonably priced.

Posted by , from Cleveland on Mar 21, 2017

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Comment from Hotel Management

Mar 30, 2017 by Joe

Thank you for taking the time to share your thoughts on your experience at our hotel. I am happy to see that you enjoyed your stay at our property! I will be certain to share your positive feedback with our entire staff. We'd be honored to accommodate you again next time you are visiting campus!

About the Hilton Garden Inn Columbus-University Area

Location 3232 Olentangy River Rd, Columbus, OH 43202

Property Features

Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2950 square feet (274 square meters) and includes conference space. A fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Columbus-University Area. Free self parking is available. Smoking is allowed in designated areas at this 3-star Columbus hotel.

  • 1 building
  • 158 guestrooms or units
  • 5 levels
  • 2950 sq ft of conference space
  • 274 sq m of conference space
  • Built in 2006
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Garden Inn Columbus-University Area offers 158 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 10.95 per person (approximately)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Up to 2 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.