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"Came to Columbus to visit zoo with family. Hotel was fine other than exterior needed work. Seemed a bit expense for a very basic room. " More

By a verified traveler on Mon 05 Sep 2016

Hotel Description

Enjoy the indoor pool at this 3-star Columbus hotel

In Columbus

You'll be within 3 miles (5 km) of Anthony Thomas Chocolates and 6 miles (10 km) of Hollywood Casino with a stay here. Nationwide Arena and COSI are within 9 miles (15 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, balconies

Featuring conveniences like refrigerators and microwaves, the 150 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include balconies, coffee/tea makers, and free weekday newspapers.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$90* Per night/room Nov 1 - Nov 2

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Courtyard by Marriott Columbus West/Hilliard ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Columbus West/Hilliard

Everyone (6) Family (2)
5 out of 5
Staff was exceptionally friendly, pool was great, room was clean and spacious, beds were very comfortable. Hotel was very busy during our stay and there were no issues with parking. Highly recommend.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Aug 24, 2019 by Michael Scavotto

Hello there - Thanks for the 5 of 5 and for the wonderful feedback - especially regarding our team. We look forward to having you back with us! Best, Michael

3 out of 5
Was kept up all night by the room next door....called room service and they did make a call but the problem persisted most of the night

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 26, 2019 by Cameron G

Thank you for your feedback of our property. I'm very disappointed and sorry to see how your experience went with us and we hope to have another opportunity to earn your trust back in the future.

5 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 16, 2019 by Cameron G

Thank you for your time in giving us your feedback. Thank you also for your business with us and we hope to see you again soon.

3 out of 5
I thought I reserved a balcony room. We were placed in a regular room. However, the definition of balcony room differs from other hotels I have stayed at. I thought a balcony room had an outside balcony. Nope! It is a room that overlooks the courtyard. Very disappointed to say the least! In addition, one of the desk clerks appeared as though she had just rolled out of bed. I was not expecting that as it is a Marriott and not Motel 6. I do want to end with a positive. The room was exceptionally clean, the bed was surprisingly comfortable and it was nice to have a restaurant and bistro located in the hotel.

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 16, 2019 by Cameron G

Thank you for your time in giving us your feedback. I am sorry to see that you were disappointed with your stay and we would like another opportunity to make up for it. The layout of our property is very unique and our balcony rooms only face the interior. We are sorry that had such a huge affect on your stay. Thank you for staying with us and we hope to see you again soon.

5 out of 5

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 5, 2019 by Cameron G

Thank you so much for your time in leaving us your feedback and your business with us! We hope to have another opportunity to serve you if your travels bring you back to the Columbus area!

4 out of 5
The staff was welcoming and very helpful. The rooms were modern with free Wi-Fi and a refrigerator. The facility has a wonderful in-door swimming pool with easy access. A restaurant was part of the facility, but only open for breakfast and the dinner hour. It also lacked warmth and ambiance. Overall the property was a good value for the cost.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 19, 2019 by Cameron G

Thank you Carol for your kind words and review of our property. I'm so glad to see the staff was helpful during your visit and we hope to keep you a little bit warmer the next time your with us!

5 out of 5
Very nice and comfy. Nice touch with café and bar. Also, had a nice fireplace in lobby.

Posted by , from indiana on Oct 22, 2018

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Comment from Hotel Management

Nov 5, 2018 by Patrick

Dear Karen, Thank you so much for the great comments. So glad you enjoyed your time with us. Warm regards, Patrick Quinn

3 out of 5

Too many concerns for a Marriott

Overall tha hotel was clean and I felt safe, but there were too many concerns with my stay to be satisfied with a Marriott Brand hotel. Both keys didn’t work the first time we went to our room. The air conditioning/heater was extremely loud when it ran, and make a loud clunk each time it shut off. The hair drier didn’t work, the toilet had a very slow leak to the bowl so it partially flushed every 15-20 minutes and the water for the shower only got slightly warm. When I complained the next morning, they were embarrassed and offered us a free breakfast. When we said we already had plans for breakfast, they didn’t offer anything else like extra Hoyle points.

Posted by on Feb 20, 2018

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Comment from Hotel Management

Apr 9, 2018 by Gayle

Thank you for sharing your feedback. We always look to improve upon our guest's experiences from it. Your comments have been shared with the team as well. Sincerely, Gayle - General Manager

4 out of 5
Came to Columbus to visit zoo with family. Hotel was fine other than exterior needed work. Seemed a bit expense for a very basic room.

Posted by on Sep 5, 2016

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3 out of 5

Friendly staff, good for quick stay but...

Pros: Staff very friendly. Nice indoor pool.
Cons: Our bathroom once had a soap dish but it the only thing left was the cement where it once was.
Location: OSU, Columbus City, Clippers Baseball, try to get to Easton Mall! Traffic is bad during peak hours.
Friendly staff, good for a quick stay if you don't care about the location being next to a very busy trucking terminal. Rooms are small for families but good for four or less. I don't recommend for family of 5 or more. Nice indoor pool. Highway is right next to the hotel so you can hop on to go to any location nearby. Restaurants on Roberts Road are not too far. While the pool is nice I wouldn't recommend for anything but a quick night of rest. Staff made the stay better. It worked for us because we spent the day out and came back to sleep late.

Posted by , from New Jersey on Aug 7, 2016

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About the Courtyard by Marriott Columbus West/Hilliard

Location 2350 Westbelt Dr, Columbus, OH 43228

Property Features

Courtyard by Marriott Columbus West/Hilliard offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 5208 square feet (484 square meters) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Columbus West/Hilliard. Self parking is free. This 3-star Columbus hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 4 levels
  • 5208 sq ft of conference space
  • 484 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Columbus, OH (CMH-John Glenn Columbus Intl.) (25.8 km / 16 mi)
  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Columbus West/Hilliard offers 150 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Rooms open to balconies. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Courtyard by Marriott Columbus West/Hilliard has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.95 and USD 10.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Columbus West
  • Courtyard Marriott Columbus West
  • Courtyard Marriott Hotel Columbus West
  • Marriott Courtyard Columbus West
  • Courtyard By Marriott Columbus West Hotel Columbus
  • Courtyard By Marriott Columbus West Ohio
  • Courtyard Marriott Columbus West/Hilliard Hotel
  • Courtyard Marriott Columbus West/Hilliard
  • Courtyard Marriott West/Hilliard
  • Columbus Courtyard by Marriott Columbus West/Hilliard Hotel
  • Courtyard Marriott West/Hilliard Hotel
  • Hotel Courtyard by Marriott Columbus West/Hilliard Columbus
  • Hotel Courtyard by Marriott Columbus West/Hilliard
  • Courtyard by Marriott Columbus West/Hilliard Columbus
  • Courtyard by Marriott Columbus West
  • Courtyard by Marriott Columbus West/Hilliard Hotel
  • Courtyard by Marriott Columbus West/Hilliard Columbus
  • Courtyard by Marriott Columbus West/Hilliard Hotel Columbus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.