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"Check in was quick and easy, the restaurant had a nice selection, without being outrageously priced, and the staff was pleasant. " More

By a verified traveler on Mon 15 Jul 2019

Hotel Description

4-star hotel near Mercedes-Benz World

Cobham retreat

You'll find Mercedes-Benz World and Brooklands Museum within 3 miles (5 km) of this Cobham hotel. Painshill Park and The Medicine Garden are also within 3 miles (5 km).

2 outdoor tennis courts

This smoke-free hotel features 2 outdoor tennis courts, a health club, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, free WiFi in public areas, and express check-out. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

WiFi, refrigerators

The 158 soundproofed guestrooms offer WiFi and 24-hour room service. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include wired Internet and LCD TVs. Weekly housekeeping is available.

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$122* Per night/room Aug 8 - Aug 9

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (with 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (with Patio or Balcony, Plus)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Cobham ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hilton Cobham

Everyone (2)
5 out of 5
Check in was quick and easy, the restaurant had a nice selection, without being outrageously priced, and the staff was pleasant.

Posted by on Jul 15, 2019

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1 out of 5

Disastrous customer service and reception

Pros: Restaurant
Cons: The communication efficiency and customer care
The trouble started when I hung winter jumpers and a coat, each for my children and myself in the wardrobe of the room and forgot to take them out on my way to check-out. I realized the fact in the evening and called the hotel the next day. The hotel couldn't locate those outerwears, saying that their cleaning team were not reachable. Everytime I called for an update, I had to repeat myself and each time got a failed promise to get back to me within the day. However, they didn't returned my call. NEVER. With my persistent effort to connect with the house keeping manager, I could hear that the outerwears were finally found three days after which was the day I was leaving UK and he apologised and "promised" to airship them to my home at their cost. Two weeks from then, I am still waiting for the parcel. My email has been ignored for days. When I called the hotel again to get the parcel tracking number, I had to explain whole situation again and hang up at the empty promise that they would get back to me after further investigation. To make things worse, I also found that the hotel charged me twice for the room, neglecting the fact that I have already paid in full with Travelocity. The reception acknowleged her mistake but she asked me to contact the hotel again to speak to her manager rather than she sorted things out internally. Many international phone calls and much frustration finally got me a refund. Be warned. Don't be fooled by the name Hilton.

Posted by on Apr 6, 2015

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Renovations + Closures

The property is closed between June 5 and June 5.

Property Features

Hilton Cobham offers its guests outdoor tennis courts and a health club. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3114 square feet (289 square meters) and includes conference space. The business-friendly Hilton Cobham also features a terrace, a garden, and a picnic area. Free self parking is available. This 4-star Cobham hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3114 sq ft of conference space
  • 289 sq m of conference space
  • Built in 1950
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Heathrow Airport (LHR) (29.4 km / 18.3 mi)
  • Train station: Byfleet & New Haw Station (4.6 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Hilton Cobham offers 158 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room dining (24 hours)
  • LCD television
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 10:30 AM.

Mediterranean Grill - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Mediterranean Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts and a health club.

Guests under 16 years old are not allowed in the fitness facility.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 10 lbs
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 14.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cobham Hilton
  • Hilton Cobham
  • Hilton Hotel Cobham
  • Cobham Hilton International
  • Hilton Cobham Hotel Cobham
  • Hilton Cobham Surrey
  • Hilton International Cobham
  • Hilton Cobham Hotel
  • Hilton Cobham Hotel
  • Hilton Cobham Cobham
  • Hilton Cobham Hotel Cobham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.