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"Friendly staff, easy check in, large clean room, and very quiet " More

By a verified traveler on Sun 08 Sep 2019

Hotel Description

4-star hotel near Cleveland Clinic

City center retreat

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Cleveland Clinic and within 2 miles (3 km) of Case Western Reserve University. Cleveland Museum of Art and University Hospitals of Cleveland are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, a terrace, and a lobby fireplace are also on offer.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and living rooms, the 162 guestrooms also offer free WiFi and TVs with cable channels. Room service, separate bathtubs and showers, and coffee/tea makers are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$190* Per night/room Aug 8 - Aug 9

Suite, 1 King Bed (Pure)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds (Pure)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Wet Bar, Ambassador Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility Roll In Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

InterContinental Suites Hotel Cleveland, an IHG Hotel ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Suites Hotel Cleveland, an IHG Hotel

Everyone (6) Family (3)
5 out of 5
Friendly staff, easy check in, large clean room, and very quiet

Posted by on Sep 8, 2019

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Comment from Hotel Management

Oct 7, 2019 by Michael

We’re pleased your check-in experience was so favorable. Let us know if we can be of further assistance.

2 out of 5
The doors to the bathroom had dirt all around the handles-the baseboards were filthy...the carpet was frayed in several areas. The answer to the question about a needed pull-out sofa was that it was in every room. True, BUT did they mention that the linens were not in the room, and we had to call down for them after a VERY long and trying day? Otherwise, service was good, hotel was attractive, breakfast was fine.

Posted by , from ann arbor on Mar 29, 2019

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Comment from Hotel Management

Apr 4, 2019 by Michael

Thank you for helping us to improve our guest experience. We will review your feedback with the appropriate departments immediatel

5 out of 5

Posted by on Mar 26, 2019

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Comment from Hotel Management

Apr 30, 2019 by Michael

We’re pleased your check-in experience was so favorable. Let us know if we can be of further assistance.

5 out of 5
Pillows are fantastic! Excellent front desk staff.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 9, 2019 by Michael

We’re pleased your check-in experience was so favorable. Let us know if we can be of further assistance.

5 out of 5
Pros: Lovely comfortable room. Staff extremely professional and friendly. Location was perfect for our needs
Cons: Restaurant choices.
Lovely hotel and staff. A little disappointed in what we considered a minimal selection in the restaurant. ESP since we ate related yearly on our first night there and first choice was sold out.

Posted by on Dec 2, 2017

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4 out of 5

Nice hotel, great staff

I made a blunder on our reservation but Jasmine at the front desk took it in stride and was most helpful. While you are only 5 miles from places like downtown and Rock and roll hall of fame, the uber/lyft rates were generally $10 each way (though soared to almost $40 late Sat. night). I would certainly stay here again.

Posted by , from VA on Mar 12, 2017

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4 out of 5

Over night stay with family

Clean hotel. Ordered food for take out from restaurant, (not room service) Prices were high even for a hotel. Was not pleased with the surprise $18 parking fees. TV channel options were terrible. However, there seemed to be several options if I English wasn't ky choice. Clean and comfortable other than that it was didn't exceed expectations.

Posted by , from Columbus,Oh on Dec 12, 2016

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5 out of 5

Perfect location to Case Western/Cleveland Clinic

Pros: Lobby, front desk service, room service and cleanliness of the room. Cafe server was very helpful when there was no one to cook the eggs.
Cons: Sunday breakfast brunch was disappointing. We arrived at 10:45 am, and the person for the eggs had gone on break and we waited and waited
Pleasant stay. Sunday breakfast was disappointing. The eggs station was unmanned for 30 mins, and it was the server who eventually took the order and went to get them made as the egg station person had gone on break and there was no replacement at hand. 10:45 food was cold, pancake (only two in the pan) was cold and hard, no one was overseeing the buffet. The server was embarrassed and did a wonderful job of covering and trying to find ways to fix the problem. At 11 am we expected the Sunday brunch as listed in the dining options from 11 am -2:30 pm but found that it was the breakfast buffet simply continued with no change and very little attention paid to it.

Posted by on Sep 19, 2016

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4 out of 5
The staff was very accommodating!made everything so simple for us from the moment we pulled up to the front door

Posted by on Jul 31, 2016

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5 out of 5

Very friendly staff; very clean

Pros: Free Internet, Quiet
Excellent hotel experience and would recommend it highly to everyone.

Posted by , from Pittsburgh PA on Oct 4, 2012

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About the InterContinental Suites Hotel Cleveland, an IHG Hotel

Location 8800 Euclid Ave, Cleveland, OH 44106

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1222 square feet (114 square meters). A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly InterContinental Suites Hotel Cleveland, an IHG Hotel. Parking is available for a fee. This 4-star Cleveland hotel is smoke free.

  • 162 guestrooms or units
  • 8 levels
  • 1222 sq ft of conference space
  • 114 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Cleveland Hopkins International Airport (CLE) (24.3 km / 15.1 mi)
  • Train station: Cleveland Station (8.4 km / 5.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Suites Hotel Cleveland, an IHG Hotel offers 162 accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with queen sofa beds. Televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

C2 Restaurant and Lounge - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 17 per person (approximately)
  • Valet parking fee: USD 19 per day (in/out privileges)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland InterContinental Suites
  • Cleveland InterContinental Suites Hotel
  • Cleveland Suites
  • Hotel InterContinental Suites Cleveland
  • InterContinental Cleveland Suites
  • InterContinental Suites
  • InterContinental Suites Cleveland
  • InterContinental Suites Hotel
  • InterContinental Suites Hotel Cleveland
  • Suites Hotel Cleveland
  • InterContinental Suites Hotel Cleveland Ohio
  • Intercontinental Cleveland
  • Intercontinental Hotel Cleveland
  • InterContinental Suites Hotel Cleveland
  • InterContinental Suites Hotel Cleveland, an IHG Hotel Hotel
  • InterContinental Suites Hotel Cleveland, an IHG Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.