4/10 Poor
Tamara
Business traveler, Traveled with partner
Jan 31, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed at this hotel for two nights in January 2024. The heating unit just below the window either was not working properly or was not equipped for Alaska cold (double digits below zero then). It was blowing cold air out of one side and only mildly warm air out the other. We told the front desk about this and the person working just asked if we were using the heater correctly (we were). It was not until I responded to a customer survey after departure that anyone offered to have maintenance check it out.
The bed was made with a sheet and light bedspread. It was not until we spent one cold night in the room that I learned from another guest that there was a blanket in a drawer beneath the microwave. The second evening, I asked the front desk if any extra blankets were available; she had one. This was all we needed, but having more than one extra blanket for winter guests seems important.
Notably, some of the information on the hotel website is misleading. Specifically, there is no 24-hour front desk support, which the website as of today (January 31, 2024) says is available. The hotel "closes" at 11pm. There is a form on the front desk that states the hotel is a "limited-service" property and front desk, maintenance, security, and housekeeping may not be available. In short, you're on your own. This is what I might expect at a private rental, but not a hotel.
That said, the property was clean and convenient, just not what I needed for a winter business trip.
Tamara
Stayed 2 nights in Jan 2024