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"Great hotel, but the restaurant is horrible. They put menus in my room saying they serve food 11a-10p 7 days a week, just a phone call away. I called ... " More

By a verified traveler on Tue 19 Nov 2019

Hotel Description

3-star hotel near Wheaton College

In Carol Stream

Within 3 miles (5 km) of this Carol Stream hotel, you'll find Wheaton College and Cosley Zoo. Grohe America and Dupage County Historical Museum are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 193 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and MP3 docks.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$95* Per night/room Aug 15 - Aug 16

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking (Whirlpool Tub)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton

Everyone (2)
4 out of 5
Great hotel, but the restaurant is horrible. They put menus in my room saying they serve food 11a-10p 7 days a week, just a phone call away. I called the number and a man picked up sounding very confused and annoyed, told me the number I called is not the restaurant and that the restaurant does not serve lunch.

Posted by on Nov 19, 2019

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2 out of 5
Room ceiling water marks, patches where tried to hide water issues, rust marks all over, under construction on main floor, air conditioning so loud couldn’t hear talking voice, door knock or tv. Room smelled musky and damp. Check in clerk added deposit on bill for “incidentals” in advance!? Will not be using travelocity if this isn’t rectified.

Posted by , from 66208 on Jun 21, 2018

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4 out of 5

Carol Stream IL Hotel

Pros: Nice motel. Very pleasant staff.
Cons: The musty smell in the hall. Floor tiles in bath could be cleaned.
Location: Location in on a main st. We did most things with our son so didn't do things.
Went to visit my son for a family function. Stayed here because it was close to his house that was full with other family members.

Posted by , from New Albany, IN on Jun 28, 2016

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3 out of 5

great location and nice hotel for the price.

Pros: Close restaurants, Free Internet, Quiet
The hotel was nice and a great price for the area. The beds were a little hard and the vending machines didn't have very many options but overall a great stay!

Posted by , from Indiana, USA on Sep 27, 2012

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5 out of 5

Clean, very comfortable, nice staff, good food!

Pros: Close restaurants, Free Internet, Quiet, very comfortable beds, very attentive staff, indoor pool
I had one of the rooms with double full beds. The beds were pillow-top and were VERY comfortable. Two soft and two firm pillows on each bed. The thermostat worked and could be adjusted. The room was very clean, as was the bathroom. Great shower pressure. Two restaurants in the hotel, we had the breakfast buffet - reasonably priced and the food was great! It included an omelet bar where the omelet was made right in front of you, along with a yogurt & fresh fruit bar, plus the normal breakfast stuff: bacon, sausage, french toast, pancakes, fried potatoes, biscuits and gravy. Couldn't ask for more! We originally had trouble with our room key/card, the maid who was on the floor took it down and they fixed it immediately. Very professional staff who went out of their way to help. I could not give it a better recommendation!

Posted by , from Overland Park, KS on Oct 12, 2011

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5 out of 5

This hotel went the extra mile.

Pros: Free Internet, Quiet, accomodating staff
When I checked in, I found the TV in my room was broken. I called down to the front desk and they quickly got me escorted to a new room -- a suite. It was sweet, it made it infinitely easier to entertain guests, and the comfort level was unbeatable. The only downside to the experience was the fact that the larger TVs in the suites were locked and are not able to take DVD players, confining you to the smaller TVs in the less comfortable for movies bedroom.

Posted by , from Duluth, MN on Feb 3, 2011

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5 out of 5

EXCELLENT EXPERIENCE !

We have stayed in this hotel twice, and it is exactly the right place to spend time, for a family! Everyone from the housekeeping staff to the front desk could not have been more helpful, or nicer, and the amenities, from the indoor pool to the wonderful restaurant, are superb. I would certainly recommend this hotel to everyone I know !

Posted by on Sep 28, 2010

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5 out of 5

Great Service at a Reasonable Price

Staff was courteous and very helpful. Every request was taken care of in a friendly, professional manner.l The room was in great condition, clean and neat. The food in the restaurant was excellent and the wait staff were wonderful. I highly recommend this hotel. It was a fabulous experience.

Posted by on May 6, 2010

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5 out of 5

The best hotel stay we ever had!

I am a frequent traveler. Very rarely do you actually get top notch service. The staff was wonderfull, they anticipated every need I had. I was treated like family there. This hotel was so clean..I was there with a large group for a function this time, but every single one of us had the same expierence..We even took time to speak with the manager to show our appreciation on the service we recieved from booking our reservation, check-in, dining and check out. Our group and my company only use this hotel when in Chicago.

Posted by on May 4, 2007

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1 out of 5

Terrible Staff

I booked a standard room and the staff took it upon themselves to change my room to a suite, when I tried to get my standard room back non were available. I tried to contact the mgr upon checkout and was told his wife was in labor & her water broke, I tried to call him several times later & the next week was told again that his wife's water broke & was in labor. How is that possible?That is what I was told. It has been about 2 weeks & I am still waiting to hear from the mgr all I want is the diff refunded, since I did upgrade. I will never stay in this hotel again!!

Posted by on Apr 8, 2007

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About the Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton

Location 150 S Gary Ave, Carol Stream, IL 60188

Property Features

Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 10800 square feet (1003 square meters). An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton. A free area shuttle within 5 mi is available. Free self parking is available. This 3-star Carol Stream hotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 4 levels
  • 10800 sq ft of conference space
  • 1003 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: O'Hare Intl. Airport (ORD) (44.3 km / 27.5 mi)
  • Train station: Wheaton Station (4.5 km / 2.8 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Hotel & Suites Chicago - Carol Stream - Wheaton offers 193 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Albertos Restaurant - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-in and contactless check-out are available

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 30.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.75 and USD 15 for adults, USD 3.75 and USD 15 for children (approximately)
  • Rollaway bed fee: USD 11.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Chicago Carol Stream Wheaton
  • Holiday Inn Hotel Chicago Carol Stream Wheaton
  • Holiday Inn Hotel Wheaton
  • Holiday Inn Wheaton

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.