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4.1 out of 5

"Everything was fine. The food in both of there resturants was excellent. This morning when I checked my credit card I did see a $50 dollar charge, I ... " More

By a verified traveler on Mon 22 Jan 2018

Hotel Description

3.5-star hotel near Merchandise Mart

City center stay

Within a 15-minute walk of this River North hotel, you'll find Merchandise Mart and Chicago Riverwalk. Willis Tower and Skydeck Ledge are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, refrigerators

The 521 guestrooms feature comforts like premium bedding and pillow menus, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, room service, and LCD TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$141 per night

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Chicago-Mart Plaza River North ratings based on 101 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Chicago-Mart Plaza River North

Everyone (15)
2 out of 5
i was not displeased with the hotel... however I was not aloud to check on because my credit card did

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 10, 2019 by Mart Plaza

Dear Guest, Thank you for sharing your experience on Travelocity, but it appears your full review was not posted. If there were any issues experienced during the check in or check out process we do apologize and ask that you please contact the hotel directly if there were any issues that still needed to be resolved.

4 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by Mart Plaza

Dear Guest, Thank you for choosing the Holiday Inn!

3 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Mart Plaza

Dear Guest, We are sorry to learn we provided anything less than a 5-star experience and would love to learn how we could have improved upon your stay. Please feel welcome to reach out with additional details. Thank you.

4 out of 5

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 19, 2019 by Mart Plaza

Dear Guest, Thank you for choosing the Mart Plaza and we look forward to your return!

5 out of 5
Great Place to Stay.. Close to everything..Mostly Chicago Pizza

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 19, 2019 by Mart Plaza

Dear Guest, Thank you for choosing the Holiday Inn Chicago-Mart Plaza! We couldn't agree more - the hotel is near some of the best Chicago pizza restaurants in the city!

5 out of 5
Great views of river and downtown. Close to many restaurants and bars.

Posted by , from Minneapolis on Jan 10, 2019

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Comment from Hotel Management

Jan 14, 2019 by Mart Plaza

Thank you for sharing your 5-star review, Jacob! We hope to welcome you back as our guest in the future.

4 out of 5
Nice location, parking area okay , cold walking in winter....

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 4, 2019 by Mart Plaza

Dear Guest, Thank you for sharing your experience on Travelocity! Come back and see us in the warmer months, we promise the city does not disappoint!

5 out of 5

Very clean and comfortable

Everything was fine. The food in both of there resturants was excellent. This morning when I checked my credit card I did see a $50 dollar charge, I assume its coming off after they see I had no extra charges.

Posted by , from decatur,Il. on Jan 22, 2018

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3 out of 5
Overall okay experience with my stay at the hotel. Front desk staff could have been more welcoming.

Posted by , from houston on Dec 21, 2017

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5 out of 5

Great Hotel, Staff, and Location

Pros: The modern look of the hotel, the staff, and the location
Cons: There was a large crack in my window on the 19th floor, room 1929 and scared my wife and I a bit with the high winds that Chicago has.
The location is great being right across the street from Merchandise Mart which allows for great on the go breakfasts. However, the hotel's breakfast is great but a bit expensive - $21 for buffet per person. Staff was great in helping me understand why my key wasn't working. When I went down 3 times because the key wouldn't let me in, the maintenance people came right away and explained to me that it was locked from the inside that doesn't allow a key to open the door. Even though it was my fault, the hotel comped me 2 breakfast buffets for my trouble. Ever accommodating and helpful staff.

Posted by , from Houston, TX on May 30, 2017

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Comment from Hotel Management

Jun 1, 2017 by Marketing Manager

Dear Jason, Thank you for your review of the Holiday Inn Chicago Mart Plaza River North. The window in your room has been repaired, and we apologize for the inconvenience that this caused. Thank you for providing us with that information. We are very pleased that you enjoyed our accommodating and helpful staff. Thank you again for your review of the Holiday Inn Chicago Mart Plaza River North, and we hope to welcome you back soon to Chicago!

About the Holiday Inn Chicago-Mart Plaza River North

Location 350 West Mart Center Drive, Chicago, IL 60654

Property Features

Holiday Inn Chicago-Mart Plaza River North offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Chicago-Mart Plaza River North. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 3.5-star Chicago hotel is smoke free.

  • 521 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago, IL (MDW-Midway Intl.) (21 km / 13 mi)
  • Train station: Millennium Station (2 km / 1.2 mi)
  • Metro station: Merchandise Mart Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Chicago-Mart Plaza River North offers 521 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.

Merchants Cafe - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.

Cityscape Bar - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Merchants Market - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Self parking fee: USD 49.00 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago-Mart Plaza Holiday Inn
  • Holiday Inn
  • Holiday Inn Chicago-Mart Plaza
  • Holiday Inn Hotel Chicago-Mart Plaza
  • Chicago Holiday Inn
  • Holiday Inn Chicago - Mart Plaza Hotel Chicago
  • Holiday Inn Mart Plaza
  • Holiday Inn Chicago-Mart Plaza River North Hotel
  • Holiday Inn River North Hotel
  • Holiday Inn Chicago-Mart Plaza River North
  • Holiday Inn River North

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.