4.1 out of 5

"The location is great being right across the street from Merchandise Mart which allows for great on the go breakfasts. However, the hotel's breakfast ... " More

By a verified traveler on Tue 30 May 2017

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Hotel Description

Holiday Inn Chicago-Mart Plaza River North places you in the center of Chicago, within just a 5-minute stroll of Merchandise Mart and within 15 minutes of Ford Center for the Performing Arts Oriental Theatre. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 521 rooms feature cable TV, coffee/tea makers, and free weekday newspapers. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Safes, hair dryers, and phones are also available.

The restaurant, Merchants Cafe, serves American cuisine and is open for breakfast and dinner. Cityscape Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool and fitness center. 25,000 square feet (2 square meters) of event facilities include 16 meeting rooms, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Breakfast is available daily. There's also the convenience of self parking.

Within a 20-minute walk of this 3.5-star Near North Side hotel, attractions include Willis Tower and Skydeck Ledge.

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$88 per night

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Chicago-Mart Plaza River North ratings based on 92 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great Hotel, Staff, and Location

Pros: The modern look of the hotel, the staff, and the location
Cons: There was a large crack in my window on the 19th floor, room 1929 and scared my wife and I a bit with the high winds that Chicago has.
The location is great being right across the street from Merchandise Mart which allows for great on the go breakfasts. However, the hotel's breakfast is great but a bit expensive - $21 for buffet per person. Staff was great in helping me understand why my key wasn't working. When I went down 3 times because the key wouldn't let me in, the maintenance people came right away and explained to me that it was locked from the inside that doesn't allow a key to open the door. Even though it was my fault, the hotel comped me 2 breakfast buffets for my trouble. Ever accommodating and helpful staff.

Posted by , from Houston, TX on May 30, 2017

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Comment from Hotel Management

Jun 1, 2017 by Marketing Manager

Dear Jason, Thank you for your review of the Holiday Inn Chicago Mart Plaza River North. The window in your room has been repaired, and we apologize for the inconvenience that this caused. Thank you for providing us with that information. We are very pleased that you enjoyed our accommodating and helpful staff. Thank you again for your review of the Holiday Inn Chicago Mart Plaza River North, and we hope to welcome you back soon to Chicago!

5 out of 5

Central location and great views

Pros: Friendly and helpful staff, pleasant room, great view.
Cons: Breakfast and dining choices
This hotel is an excellent choice if you want to be in the centre of Chicago. Walking distance from many Chicago attractions.

Posted by , from Doha, Qatar on Jun 1, 2016

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Comment from Hotel Management

Jun 6, 2016 by MartPlaza

Dear Allwyn, Thank you for sharing your 5-star review and recommendation of the Holiday Inn Chicago Mart Plaza River North! We look forward to your next stay with us!

4 out of 5

Awesome

Pros: The people, the view.
Location: Location was great! It was literally near every touristy thing you want to do!
Really nice hotel and the staff was super nice. When checking in we mentioned it was our first time in Chicago, so she changed our room to make sure we had a skyline view which was awesome and really nice of her. The only slight problem is that it was a little confusing to get to the lobby because it was on the 15th floor and the building is sort of hidden in a corner. But besides that it was really great!

Posted by , from Houston, TX on Nov 2, 2015

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Comment from Hotel Management

Nov 20, 2015 by Mart Plaza

Dear Tina, Thank you for sharing your review and recommendation on Travelocity! We are so pleased you chose us to host your first experience in Chicago and your stay at the Mart Plaza was awesome! We hope our friendly staff, scenic views, and central downtown location are reason for you to continue choosing us to host you when visiting Chicago!

3 out of 5

Would not recommend over better options to choose.

Only stayed here for work conference at that gave reduced rate. Hotel layout causes excessive walking to just get to your room; again have to wait for 2 elevators spread out from each other plus walking long hallways from elevator location and lobby, just to get between front entrance and your hotel room. I would choose a hotel not as far west as this is located in downtown and also one closer to a train station (especially to a transfer station to make ease of travel even better). There was no room safe or mini fridge and the shower water pressure was very weak it barely rinsed out shampoo!

Posted by on Oct 12, 2015

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Comment from Hotel Management

Nov 20, 2015 by Mart Plaza

Dear Traveler, It is with great regret we fell below your expectations during your stay with us. We agree our location and lobby, which begins on the 15th floor, are indeed unique, but the views overlooking the Chicago River and downtown skyline afford our guests spectacular views! We do want to share that guestroom safes are scheduled to be installed in every guestroom in 2016 and the hotel is indeed situated near three public transportation train stops. The Purple and Brown line trains can be accessed through the Merchandise Mart, which the hotel is directly connected to, so guests do not even have to step outside to get to the train station! In addition, the Blue line train is located 2-1/2 blocks from the hotel which services O’Hare International Airport as a reliable, inexpensive option for guests coming into Chicago! Thank you and we hope you grant us another opportunity to host you in the future.

3 out of 5

The area is Surrounded by construction

Parking was extremely expensive, City parking structure was used. The construction made it hard to navigate. The hotel staff was excellent. The building itself was ok. The beds were to soft for many liking.

Posted by on Aug 21, 2015

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5 out of 5

Good Time

Pros: The location & view.
Cons: Nope
Location: See above
It was our first trip to Chicago. We were visiting with family and friends for the holiday weekend. Our room overlooked the river and was spectacular. I was totally surprised by the number of terrific activities that were available. The River Walk, the boat tours, the old Sears Tower, the beach and the Navy Yard. The restaurant selections were endless. It would take a year to try them all. Our favorite was the Purple Pig! Quite a unique selection of foods and drinks and the staff was most accommodating. I thought Philly pizza was good~~ NOTHING like Chicago deep dish!! HOWEVER I still like ketchup on my hotdogs. Can't wait for a return visit.

Posted by , from Philly of course on Jul 7, 2015

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5 out of 5

Pleasantly surprised

Pros: The location
Cons: Although good coffe was in shirt walking distance on the street or at the Merchant Mart. It would be great if the had a Brand named coffee & snacks
Location: The location was awesome. You are within walking distance to everything. If not, public transportation close and taxis were easily found.
I had never been to Chicago before, so had no idea about the local. Was pleasantly surprised at how conveniently located this gem was to all the spectacular sights. Great views from the room, wonderful staff.

Posted by , from Ann Arbor, MI on May 30, 2015

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1 out of 5

I will never stay at a Holiday Inn anywhere again!

Cons: Nothing close, Noisy, Poor breakfast, free internet but it didn't work, under construction and didnt post that on website, rude staff, housekeepers walk in without announcing themselves
I am thoroughly unimpressed with my stay at The Mart Plaza Holiday Inn. Unfortunately, we have to stay here for another night! My expectations weren't sky high, because we had a very competitive rate, but I expected much more out of an established hotel chain. The room was very basic, but I was off put by the cheap linens, and the temperamental shower control, which went from freezing to scalding with even the slightest adjustment. The biggest inconvenience was the noise. The offseason is a good time to pursue ongoing renovations, but using power tools next door to occupied rooms at 8 AM is unacceptable. The service standards are very interesting at this hotel. I called the operator and asked for extra pillows. Instead of having a dispatch system and relaying the message for me, I was connected to housekeeping and had to ask someone who wasn't too familiar with the english language. Also, after we had our thermostat worked on, which ran out of batteries, the operator called our room to see if somebody had ever shown up to fix the problem. I understand follow up is important, but disturbing the guest should be a last resort. There should be an open and closed call system so employees can follow up with each other as opposed to trying to get that kind of information from someone who is trying to enjoy a vacation. The lounge in the hotel lobby had a great view and decent daily specials, so we stopped in for a couple drinks before we hit the town. The atmosphere was quite dark and uninviting, and it took forever to be greeted, which is odd considering it was dead in there. When our server finally arrived, she was extremely cold and emotionless, and our simple vodka sodas didn't even have a hint of alcohol in them. Needless to say we did not order another and hoped to get the point across that she was terrible by offering no gratuity. I work in hospitality, so I am quite familiar of the ins and outs of the industry. I also understand the phrase "you get what you pay for" but for us, that wasn't the case. The only thing positive I can mention about the hotel was the view and the price tag. We had other options in the city for a similar price, and if we are ever in the area again we will be sure to pursue those options. Furthermore, I will think more than twice before staying in a Holiday Inn or Doubletree on any other getaway.

Posted by , from San Diego, ca on Feb 26, 2013

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5 out of 5

Exceptional desk staff! And the concierge = TOP NOTCH!

Pros: Close restaurants, Free Internet, Quiet, pool amenities
Cons: free continental breakast would be a plus
The Holiday Inn Mart was the perfect location for our vacation - close to the Pier, the Mile, Grant Park, Millenium Park - a central location. Excellent food courts at the Center. All of the staff are 5-star employees. The accommodations were some of the best we have experienced. The pool was clean and refreshing. An all-around plus to our needs, our rest, and particular appreciation to allowing us a late check out so that we could see 'one more site.'

Posted by , from Hoyleton, IL on Aug 14, 2012

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4 out of 5

Beautiful View and Great Location

Our room was nice and clean with an updated bathroom and decor. The bed linens were comfortable, but the pillows a bit too full. The pool was nice. Best of all we asked for a room with a view and were quite pleased looking south onto the river toward the Willis Tower. The location was great once you get used to the area, great restaurants if you cut through the Merchandise Mart building onto Wells and Kinzie. Convenient to the Brown Line train and buses to Navy Pier. Staff was friendly and always said hello as we were coming and going. Enjoyed our stay!!!

Posted by on Aug 12, 2012

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About the Holiday Inn Chicago-Mart Plaza River North

Location 350 West Mart Center Drive, Chicago, IL 60654

Property Features

Holiday Inn Chicago-Mart Plaza River North offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 25,000 square feet (2 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Chicago-Mart Plaza River North. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 3.5-star Chicago hotel is smoke free.

  • 521 guestrooms or units
  • 10 levels
  • 17 conference rooms
  • 25,000 sq ft of conference space
  • 2 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago, IL (MDW-Midway Intl.) (20.9 km / 13 mi)
  • Train station: Chicago Western Avenue Station (4.9 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Chicago-Mart Plaza River North offers 521 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily.

Merchants Cafe - This restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available. Open daily.

Cityscape Bar - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Merchants Market - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 23 per person (approximately)
  • Self parking fee: USD 41.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago-Mart Plaza Holiday Inn
  • Holiday Inn
  • Holiday Inn Chicago-Mart Plaza
  • Holiday Inn Hotel Chicago-Mart Plaza
  • Chicago Holiday Inn
  • Holiday Inn Chicago - Mart Plaza Hotel Chicago
  • Holiday Inn Mart Plaza
  • Holiday Inn Chicago-Mart Plaza River North Hotel
  • Holiday Inn River North Hotel
  • Holiday Inn Chicago-Mart Plaza River North
  • Holiday Inn River North

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.