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"Checkin was easy and the front desk lady was friendly. The baggage cart was falling apart and the wheels were messed up. The room was clean and quiet ... " More

By a verified traveler on Sat 22 Dec 2018

Hotel Description

Hotel near Billy Graham Library in Charlotte

Close to airport

Within 3 miles (5 km) of this Charlotte hotel, you'll find Billy Graham Library and Charlotte Regional Farmers Market. United States Citizenship and Immigration Services office and Renaissance Park are also within 3 miles (5 km).

Free perks

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 97 guestrooms also offer free WiFi and LCD TVs with satellite channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Jun 27 - Jun 28

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Sterling Hotel & Suites ratings based on 10 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Sterling Hotel & Suites

Everyone (6) Couples (1) Family (2)
2 out of 5
Location was ok but older hotel. Carpets kinda smelled. Food for breakfast very artificial.

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 5, 2019 by Sonny

Hello Anonymous, I apologize for non satisfaction of your stay at the Hotel. We do deep clean the carpets once a month. The breakfast is precooked. We cannon cook at the hotel because of the health department. We have to have a full fledged kitchen to cook at the Hotel. Again, apologies from all of us here at the Hotel. Thanking you, Sincerely, Sonny Singh, GM

5 out of 5

Posted by on Jan 2, 2019

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4 out of 5
Checkin was easy and the front desk lady was friendly. The baggage cart was falling apart and the wheels were messed up. The room was clean and quiet but the bed was hard and weirdly squeaky. The breakfast was pretty good. Overall we would stay here again because of the location and price.

Posted by on Dec 22, 2018

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2 out of 5
The room was cleaned but I found roaches in the room. The coffee maker and the ice bucket were kept in the restroom so I did not want to use them to avoid bacteria contamination. I got a room closed to the front desk and the noise, music, conversations and laughs were very loud. The pastries for breakfast were old and the fruits were too ripe, the bread was old and the bacon was microwaved (saggy). I had always stayed at Best Western hotels since my brother works in one in another state but this one was very disappointed. It needs to be remodeled and updated.

Posted by , from Texas on Nov 24, 2018

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Comment from Hotel Management

Nov 28, 2018 by Sonny

Hello Mr Yoyo, I apologize for the inconvenience you had during your stay. We have informed our exterminator, Orkins regarding the roaches. They are taking care of it. The pastries were not old. I buy myself every couple of days. We are not allowed to cook any food on premises by the health department , hence we have no option then microwave. That what most of the hotels do if they do not have a kitchen. Apologies again.

4 out of 5
Needed a last minute place to stay and was reasonable

Posted by on Feb 24, 2018

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5 out of 5

Best comfort for a big family

Pros: Breakfast
Cons: The breakfast timing could be extended
Lovely experience. Bestwestern has the best family oriented facility. Free amazing breakfast and spacious room.

Posted by , from syracuse, ny on Dec 3, 2016

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2 out of 5
Pros: nothing
Cons: everything
Location: terrible
Terrible, noisy, everything was disappointing. Why wont you let me submit this review

Posted by on Aug 11, 2016

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3 out of 5

Pleasant

Nice comfort affordable stay always have chosen bestwestern I've worked at one so I'm familiar how they run

Posted by on Apr 6, 2015

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5 out of 5

Great location just off Interstate 15.

Pros: Very comfortable room with very good early breakfast.
Cons: Very satisfied.
Location: Great location easy to find after driving for 8 hours. Denny's next door with discount for guests.
Easy to get to. Clean, friendly, very good breakfast including news paper. Denny's across parking lot for easy dinner.

Posted by on Mar 24, 2015

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1 out of 5

Sticky, stinky, dirty

Pros: Free breakfast, Free Internet
Cons: sticky floors, stinky room, dirty hard beds
We're not fancy people, but this place was the pits. Sticky carpet and tile floors, stained walls, someone else's long hairs in the bed, stinky (overpowering) cheap deodorizer smell everywhere. On top of that,the beds were super hard, the pillows were tiny, the staff was pretty underwhelming, the location was meh, and the breakfast was basic. So we were in out of the rain, but that's about it.

Posted by , from Raleigh, NC on Jun 6, 2012

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About the Best Western Sterling Hotel & Suites

Location 242 E Woodlawn Road, Charlotte, NC 28217

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 900 square feet (84 square meters). A roundtrip airport shuttle is free (available on request). The business-friendly Best Western Sterling Hotel & Suites also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This Charlotte hotel is smoke free.

  • 97 guestrooms or units
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Charlotte-Douglas International Airport (CLT) (11.3 km / 7 mi)
  • Train station: Charlotte Station (9.4 km / 5.8 mi)
  • Metro station: Woodlawn Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Sterling Hotel & Suites offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 8:00 AM.

Best Western Sterling Hotel & Suites has a restaurant serving breakfast only.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Sterling
  • Best Western Plus Sterling Charlotte
  • Best Western Plus Sterling Hotel
  • Best Western Plus Sterling Hotel Charlotte
  • Best Western Sterling Hotel
  • Best Western Charlotte
  • Best Western Sterling Hotel And Suites
  • Best Western Sterling Hotel Charlotte
  • Charlotte Best Western
  • Best Western Plus Sterling Hotel Suites
  • Best Western Sterling Charlotte
  • Best Western Sterling
  • Sterling & Suites Charlotte
  • Best Western Sterling Hotel & Suites Hotel
  • Best Western Sterling Hotel & Suites Charlotte
  • Best Western Sterling Hotel & Suites Hotel Charlotte

You should know

  • Best Western Sterling Hotel & Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.