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Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

3-star property
321 W Woodlawn Rd, Charlotte, NC 1-855-201-7819
3.8 out of 5
Good!
See all 8 travelocity Reviews

"staff was friendly, had no issues. hotel was clean. " More

By a verified traveler on Tue 02 Jun 2020

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Hotel Description

3-star hotel near Billy Graham Library

Near the airport

You'll find Billy Graham Library and United States Citizenship and Immigration Services office within 3 miles (5 km) of this Charlotte hotel. York Road Community Park and Charlotte Regional Farmers Market are also within 2 miles (3 km).

Renovated in 2020

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, LCD TVs

The 175 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and coffee/tea makers. Other amenities include free local calls, hair dryers, and ironing boards.

Room, 1 King Bed, Non Smoking, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Dec 26 - Dec 27

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

Everyone (5) Family (3)
1 out of 5
Very unorganized and lack of care, customer service from staff.

Posted by , from Thomasville on Aug 23, 2021

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Comment from Hotel Management

Aug 23, 2021 by Ken

My apologies for this...We are sharing your feedback with the team to make improvements. We do appreciate your business and hope you will come back for a better stay.

3 out of 5

Posted by on Aug 7, 2021

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5 out of 5

Posted by on Jul 29, 2021

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4 out of 5
staff was friendly, had no issues. hotel was clean.

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 16, 2020 by Ken

I am happy to hear the staff was friendly as I believe people really do make the difference. With so many hotels to choose from; guests will choose the property where they felt most at home and taken care of. We hope you will visit again soon.

4 out of 5
Before 7 am on Saturday morning, we heard knocking on the door across the hall. The Mecklenburg Police department was present to inform the guest that his/her car had been broken into and robbed. We were aghast when there was no notification to guest that this had occurred. We were aware because we heard the conversation between the police officer and the guest. THE HOTEL SHOULD HAVE INFORMED THE GUEST THAT THIS INCIDENT HAD OCCURRED AND REASSURED THE GUESTS THAT THE NECESSARY STEPS WERE BEING TAKEN TO ADDRESS THIS ISSUE. MISSED OPPORTUNITY AND SAFETY ISSUE.

Posted by on May 20, 2019

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5 out of 5
Excellent staff...added additional night stay hassel free

Posted by on Jan 3, 2019

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3 out of 5

10 min to airport

Pros: closeness to the airport
Location: close to shopping centers
does not include free breakfast in the booking, and average for the experience.

Posted by , from PA on Mar 20, 2017

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5 out of 5

Very nice

Pros: It was very clean. Everything looks new. It is a very quiet location inspite of it being an "Airport" hotel. We heard no airport noise.
Cons: I wish they had a free Continental breakfast. Their own restaurant breakfast was more costly than I wanted. Other breakfast places are close by.
Location: Close to downtown. Beautiful "Estate Home" neighborhoods nearby. Nice shopping and restaurants at "South Park".
My daughter and I spent one night there while coming to Charlotte for a family party.

Posted by , from Atlanta, GA on Oct 28, 2015

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About the Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

Location 321 W Woodlawn Rd, Charlotte, NC 28217

Property Features

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. A library, a terrace, and a picnic area are also featured at the business-friendly Courtyard by Marriott Charlotte Airport/Billy Graham Parkway. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. A complete renovation of Courtyard by Marriott Charlotte Airport/Billy Graham Parkway was completed in May 2020. This 3-star Charlotte hotel is smoke free.

  • 175 guestrooms or units
  • 6 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1976
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Charlotte Station (9.7 km / 6 mi)
  • Metro station: Woodlawn Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway offers 175 accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 10 AM.

The Bistro - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2 and USD 11 for adults, USD 2 and USD 11 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Billy Graham
  • Courtyard Billy Graham Parkway
  • Courtyard Billy Graham Parkway Hotel
  • Courtyard Billy Graham Parkway Hotel Charlotte
  • Courtyard Charlotte Billy Graham
  • Courtyard Charlotte Billy Graham Parkway
  • Courtyard Marriott Charlotte Airport/Billy Graham Parkway Hotel
  • Courtyard Marriott Airport/Billy Graham Parkway Hotel
  • Courtyard Marriott Charlotte Airport/Billy Graham Parkway
  • Courtyard Marriott Airport/Billy Graham Parkway

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.