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4.2 out of 5

"We have stayed here before, this time because of covid 19 they have made adjustments to safe guard our stay. We would consider returning next trip th ... " More

By a verified traveler on Sat 17 Oct 2020

Hotel Description

Enjoy free breakfast at this 3-star Charleston hotel

In suburbs

Within 6 miles (10 km) of this hotel, you'll find University of Charleston and West Virginia State Museum. West Virginia State Capitol Building and CAMC General Hospital are also within 6 miles (10 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free buffet breakfast each morning.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 64 guestrooms also offer free WiFi and LCD TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Pet Room)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Country Inn & Suites by Radisson, Charleston South, WV ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Charleston South, WV

Everyone (19) Couples (1) Family (6)
4 out of 5
We have stayed here before, this time because of covid 19 they have made adjustments to safe guard our stay. We would consider returning next trip thru the area.

Posted by on Oct 17, 2020

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Comment from Hotel Management

Oct 29, 2020 by Nichlole, Pettry GM

Thank you for your review, we look forward to your return visit.

5 out of 5
My stay went well. The room was very clean and check in was quick and simple. No complaints.

Posted by , from Madison NC on Sep 9, 2020

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Comment from Hotel Management

Sep 16, 2020 by nichole

Thank You for choosing to stay with us, we look forward to a return visit.

1 out of 5
Let me begin by saying I frequently stay at Country Inns, all over the country. This particular location was awful. The room REEKED of cat, and despite my requesting a pet free room there is no question that this room had animals in it. I was congested, sneezy, and had itchy eyes after a few minutes of being there. I used my inhaler several times which helped, but overall I slept poorly and left allergy-ish the next day. My parents were traveling with us, and in their room there was a patch of carpet that had been replaced. I’m not sure if it was due to pet accidents or a murder, but the 6x3 piece was as disconcerting as we walked in. The hotel is run down, their “breakfast” was awful (yes, I know covid has messed things up with breakfast but the food available was not worth consuming), and the service from the front desk was barely above rude. One plus: the little indoor pool was a relief for my two boys that had been stuck in the car. The area this hotel is in was questionable too. Very run down, poor roads with massive potholes, and shady lighting. I’ll be hesitant to stay at another Country Inn after that visit unless it’s one I have been to myself or has been visited by someone I know and whose opinion I trust. I’m not sure who was writing the amazing reviews, but I question the kind of hotels they are frequenting if this was “amazing”. Keep driving folks. It will be worth it. I spent more on this awful hotel than two others that were amazing.

Posted by , from Yorktown, VA on Aug 21, 2020

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Comment from Hotel Management

Aug 25, 2020 by Nichole

Dear expedia user, We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4 out of 5

Posted by on Jul 13, 2020

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Comment from Hotel Management

Jul 15, 2020 by Nichole

We appreciate your feedback, and we look forward to your return visit.

3 out of 5

Posted by on Jun 19, 2020

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Comment from Hotel Management

Jul 15, 2020 by Nichole

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

5 out of 5
I was pleasantly surprised by this hotel. The breakfast was wonderful and the rooms were clean. The one suggestion I would make would be noise control after a certain hour. Possible solution and an easy fix could be large standing signs in the hallways that reads sleepy 💤 time. Otherwise, I would definitely recommend this hotel.

Posted by on Mar 5, 2020

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Comment from Hotel Management

May 20, 2020 by Nichole

Thank you for taking the time to give us a great review. Your feedback is important to us.

4 out of 5
Wonderful and will stay again. Although Did not like the connecting door where we could hear their tv until midnight.

Posted by on Feb 25, 2020

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Comment from Hotel Management

May 20, 2020 by Nichole

Thank you for taking the time to give us a great review. Your feedback is important to us.

5 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

May 20, 2020 by Nichole

Thank you for taking the time to give us a great review. Your feedback is important to us.

5 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 16, 2019 by Christopher Light, GM

Thank you for staying with us and giving a great review. Your feedback is very important to us and we are pleased that you enjoyed your stay with us.

4 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 16, 2019 by Christopher Light, GM

Thank you for staying with us and giving a great review. Your feedback is very important to us.

About the Country Inn & Suites by Radisson, Charleston South, WV

Location 105 Alex Ln, Charleston, WV 25304

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Country Inn & Suites by Radisson, Charleston South, WV offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters). The business-friendly Country Inn & Suites by Radisson, Charleston South, WV also features a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee. This 3-star Charleston hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Charleston, WV (CRW-Yeager) (10.8 km / 6.7 mi)
  • Train station: Charleston Station (9.6 km / 6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Charleston South, WV offers 64 accommodations with coffee/tea makers and hair dryers. 46-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Only bookings from non-local guests are accepted; guests whose residence is within 50.00 mi (81.00 km) of the property will not be allowed to check in

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 50.00 mi (81.00 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Charleston-South
  • Country Inn Carlson Charleston-South
  • Country Inn & Suites by Radisson, Charleston South, WV Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.