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Country Inn & Suites by Radisson, Charleston South, WV

3-star property
105 Alex Ln, Charleston, WV 1-855-201-7819
3.8 out of 5
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See all 36 travelocity Reviews

"Traveled extensively thru Europe and the USA, this is the DIRTIEST hotel I've ever been in. Fecal matter on the toilet seat that DID NOT belong to us ... " More

By a verified traveler on Mon 18 Apr 2022

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Hotel Description

Enjoy free breakfast at this 3-star Charleston hotel

In suburbs

Within 6 miles (10 km) of this hotel, you'll find University of Charleston and African Zion Baptist Church. West Virginia State Capitol Building and West Virginia State Museum are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$102* Per night/room Jul 24 - Jul 25

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Country Inn & Suites by Radisson, Charleston South, WV ratings based on 36 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Charleston South, WV

Everyone (16) Couples (5) Family (15)
3 out of 5
Traveled extensively thru Europe and the USA, this is the DIRTIEST hotel I've ever been in. Fecal matter on the toilet seat that DID NOT belong to us, shower curtain was filthy, spilled stuff ON THE WALLS, and MOLD in the carafe of the coffee maker. DO NOT WASTE YOUR MONEY, shouldn't even be on Travelocity!

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 20, 2022 by Nichole Pettry, GM

Dear Nancy, Thank you for leaving your review, I apologize for the issues that occured during your stay. I have addressed them with the team to see it does not continue.

2 out of 5
Did not think it was very good many issues that I had to resolve

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 20, 2022 by Nichole Pettry, GM

Dear Melissa, Thank you for leaving your review, I apologize for the issues that occured during your stay. I have addressed them with the team to see it does not continue.

1 out of 5

Posted by on Mar 29, 2022

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5 out of 5
The best feature of this hotel, to us, was the helpful and friendly front desk staff. We arrived right before an unexpected big snow storm, and the person at the desk was great to let us borrow a broom in the morning to clean off the 6 inches of snow from our car! Also, it looked like an awesome hot breakfast was available, but we opted to get on the road early instead. In hindsight, those warm biscuits and gravy we smelled would have been very comforting while we were inching along the highway in the snow!

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 18, 2022 by Nichole Pettry, GM

Dear Mary, Thank you so much for your review and the kind words. I am pleased to see you enjoyed your stay and we hope to see you again on a return visit.

3 out of 5
First room was very dirty. Billed as non-smoking but the was a cigarette but in the bathroom.

Posted by , from Akron on Feb 2, 2022

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4 out of 5
The hotel was great. The lady who checked us in could have been a more friendly and happy when talking with guest. You could tell she wasn't happy with her job. There is a while bunch of construction going on around the hotel and the parking lot was hard to tell where you was allowed to park.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 27, 2022 by Nichole Pettry, GM

Dear Tabitha, Thank you for leaving your review, I apologize for the unfriendliness of my staff at the time of your checkin. I hope to see you again on a return visit.

4 out of 5
Nothing

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 5, 2021 by Nichole Pettry, GM

Dear Robert, Thank you for staying with us, we hope to see you agian on a return visit.

5 out of 5
Older property but well maintained. Staff was super friendly and you can tell how well they are at being pet friendly.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by Nichole Pettry, GM

Dear Melonie, Thank you for staying withus, we appreciate the feedback and are pleased to see you had a pleasant stay. We look forward to seeing you on a return visit.

1 out of 5
There was dried blood and dirt on one of our bed cover. We only had two towels and when we went to the front desk for more we were told they didn’t have anymore and we were supposed to have a roll away and they didn’t have that either. The lobby was dirty and the steps to the second floor was filthy.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Aug 11, 2021 by Nichole Pettry, GM

Thank you for leaving your review, I apologize for the concerns you had during your stay, I have addressed the issues with my staff to see that they don't occur in the future.

3 out of 5
The staff was very nice and accomodating. The hotel is unfortunately located in a terrible part of town. There is a lot of drug activity and homeless people living in the abandoned restaraunt nearby. The rooms were ok but they were slightly damaged (furniture etc) and not too clean. They have breakfast as a buffet which is nice but the hot tub is closed due to Covid.

Posted by on Jul 25, 2021

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Comment from Hotel Management

Aug 11, 2021 by Nichole Pettry, GM

Thank you for staying with us and leaving you review, I appreciate the feedback. I have addressed the issues with my staff to see they do not continue.

About the Country Inn & Suites by Radisson, Charleston South, WV

Location 105 Alex Ln, Charleston, WV 25304

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Country Inn & Suites by Radisson, Charleston South, WV offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square meters). The business-friendly Country Inn & Suites by Radisson, Charleston South, WV also features a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This 3-star Charleston hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Charleston Station (9.6 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Charleston South, WV offers 64 accommodations with coffee/tea makers and hair dryers. 46-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 30 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Only bookings from non-local guests are accepted; guests whose residence is within 50.00 mi (81.00 km) of the property will not be allowed to check in

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 50.00 mi (81.00 km) of the property will not be allowed to check in. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Charleston-South
  • Country Inn Carlson Charleston-South
  • Country Inn & Suites by Radisson, Charleston South, WV Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.