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 Charleston •1 Room
 Charleston • 1 Room
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Quality Inn & Suites

2-star property
1010 Washington Street E, Charleston, WV 1-855-201-7819

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3.2 out of 5
See all 12 Travelocity Reviews

"Room was clean. Staff was friendly. Got in late recommended a good pizza place " More

By a verified traveler on Thu 01 Aug 2019

Points Of Interest

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Hotel Description

Hotel near Charleston Town Center in Charleston

City center stay

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Charleston Town Center and within 2 miles (3 km) of Charleston Civic Center. Avampato Discovery Museum and Clay Center for the Arts and Sciences are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Free self parking, dry cleaning, and luggage storage are also offered.

Free WiFi, refrigerators

In addition to TVs with cable channels, the 140 guestrooms offer free WiFi and refrigerators. Other amenities include WiFi, free local calls, and ironing boards.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$64* Per night/room Dec 14 - Dec 15

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (3) Couples (1) Family (5)
1 out of 5
Homeless people freely roaming around. Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 5, 2019 by Alicia

We are currently working with the city to correct this problem and hope that you will choose us on any future trips to the area.

4 out of 5
Room was clean. Staff was friendly. Got in late recommended a good pizza place

Posted by , from Pittsburgh on Aug 1, 2019

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Comment from Hotel Management

Aug 1, 2019 by David

I am glad that my staff was able to help you with places to eat and that your stay met your approval. Please come and stay with us in the future. David Burke

4 out of 5
It was a nice stay. We would definitely plan on staying here again.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by David

Thank you for the kind remarks. David Burke

3 out of 5
Close to saint Francis hospital , good Chinese delivery

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 2, 2019 by David

We appreciate the good comments. The restaurant you mention has been there a little over a year and has expanded. David Burke

4 out of 5
Nice outdoor pool and easy assessable elevators but small check-In area

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 20, 2019 by David

Thank you for the kind remarks of our outdoor pool and elevator. As for the check-in space, we are limited. David Burke General Manager

1 out of 5
They gave me three rooms that were under construction and when we finally received all three rooms, one did not have bedspreads. The shower in one room was so dirty my mom would not take a shower

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 10, 2019 by David

Since I am not sure if you were staying here I need to know the date you arrived so I can investigate. I do apologize for the confusion. David Burke General Manager "

3 out of 5
The parking was limited, but free. The towels smelled like fish water, which was disturbing.

Posted by on May 25, 2019

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Comment from Hotel Management

May 28, 2019 by David

I want to apologize for the towel smell issue. I will talk with the housekeeping manager to listen if she has had a couple of issues then we will take action to correct. David Burke General Manager

3 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 15, 2019 by David

I appreciate you taking the time to score your stay at our hotel. If you will respond to me and give me some details as to why we received 3 out of 5 I will be able to address with the staff. Thanks David Burke General Manager

4 out of 5
Great value for a quick night passing through. Room was in good shape and bed was comfortable. Biggest doors I’ve ever seen!

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 27, 2019 by David

We are glad that you found your stay enjoyable. Yes we do have large doors. I hope to see you with us a time in the future.

2 out of 5
When we checked in the bathroom in our room was broke and the maintenance man came and said he wasn’t fixing it and we had to switch rooms had to gather our stuff and move then the second room’s bathroom didn’t work either and we had no hot water in the shower. They felt like it was a issue to fix anything and acted disgusted we brought the problems to their attention. We are highly disappointed we the room and service

Posted by on Apr 15, 2019

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Comment from Hotel Management

May 1, 2019 by David

I first want to thankyou for sending me this text. I want to apologize for the difficulty you had during your stay. I will print out and use this as a learning tool to help the various departments to understand guest needs.

About the Quality Inn & Suites

Location 1010 Washington Street E, Charleston, WV 25301

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn & Suites offers its guests an outdoor pool and a fitness center. Public spaces have free wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 900 square feet (84 square meters). The business-friendly Quality Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This Charleston hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 9 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Charleston, WV (CRW-Yeager) (7.6 km / 4.7 mi)
  • Train station: Charleston Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites offers 140 air-conditioned accommodations with irons/ironing boards. Cable television is provided. Bathrooms include shower/tub combinations. This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Quality Inn & Suites

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 (rates may vary)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Charleston Plaza
  • Motel 6 Charleston WV Hotel
  • Best Western Charleston Plaza Hotel
  • 6 Charleston WV
  • Quality Inn Charleston
  • Quality Charleston
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Charleston
  • Quality Inn & Suites Hotel Charleston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.