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Quality Inn & Suites Charleston - Civic Center

2.5 star property
Hotel perfectly located for exploring Charleston

Choose dates to view prices

Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Iron/ironing board, Internet, bed sheets
Outdoor pool
Free daily buffet breakfast
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Holiday Inn Express Charleston-Civic Center by IHG

Downtown Charleston
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,171 reviews
$99 nightly
The price is $112
May 31 - Jun 1
Total with taxes and fees
Holiday Inn Express Charleston-Civic Center by IHG

About the neighborhood

Charleston

Downtown Charleston stay.With a stay at this Downtown Charleston hotel, you'll be steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences. Children s Theatre of Charleston and Callen McJunkin Gallery are also within half a mile (1 km).

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.2 miles
  • Charleston Town Center - 8 min walk - 0.5 miles
  • Haddad Riverfront Park - 8 min walk - 0.5 miles
  • GoMart Ballpark - 8 min walk - 0.5 miles
  • Charleston Coliseum & Convention Center - 12 min walk - 0.7 miles

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪First Watch - ‬7 min walk
  • ‪Mea Cuppa - ‬5 min walk
  • ‪Noah's Restaurant & Lounge - ‬9 min walk
  • ‪Black Sheep - ‬8 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

Hotel perfectly located for exploring Charleston
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free.

This Charleston hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Similar properties

Free daily buffet breakfast
Holiday Inn Express Charleston-Civic Center by IHG
Downtown Charleston
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,171 reviews
$99 nightly
The price is $112
May 31 - Jun 1
Total with taxes and fees
Holiday Inn Express Charleston-Civic Center by IHG

Property amenities

Family friendly

  • In-room refrigerator
  • Microwave on request

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Frequently asked questions

How close is Quality Inn & Suites Charleston - Civic Center to the airport?

Quality Inn & Suites Charleston - Civic Center is 4.7 mi (12-min drive) away from the Charleston, WV (CRW-Yeager) airport, the closest popular airport to the property.

Does Quality Inn & Suites Charleston - Civic Center have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Charleston - Civic Center.

Does Quality Inn & Suites Charleston - Civic Center offer free breakfast?

Quality Inn & Suites Charleston - Civic Center offers free buffet breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at Quality Inn & Suites Charleston - Civic Center?

No, there is no casino at this hotel, but Mardi Gras Casino (16-min drive) is nearby.

What time is check-in at Quality Inn & Suites Charleston - Civic Center?

Check-in begins at 3:00 PM.

Is there free parking at Quality Inn & Suites Charleston - Civic Center?

This hotel offers free self parking.

Does Quality Inn & Suites Charleston - Civic Center have a pool?

Quality Inn & Suites Charleston - Civic Center does not have a pool.

Does Quality Inn & Suites Charleston - Civic Center have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Charleston - Civic Center to downtown Charleston?

Quality Inn & Suites Charleston - Civic Center is 0.2 mi away from Charleston.

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 260 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 147 out of 1000 reviews
Rating 2 - Terrible. 148 out of 1000 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
You canceled the reservation!!! I have no knowledge of why!!! I showed up and they said Expedia canceled the reservation. They had no more rooms!!
Stayed 1 night in Jan 2026

8/10 Good

Jenna

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities
Probably the best Charleston hotel you can get for the price. However, there were some issues during my week-long stay: 1) The hot water in the kitchen sink would not work, for some reason. I am not sure if this problem is present in every room or if I just got unlucky. The hot water in the bathroom worked fine though. 2) The bathrooms in the hotel do not contain normal shower heads, but rather those magnetic ones that sort of resemble garden hoses. The ones that the hotel uses do not have a swivel ball pivot attached to them, meaning that the water always sprays in one direction (the far left side of the bathtub) when the shower head is mounted and cannot be adjusted. This makes showering quite inconvenient. 3) The toilet in the bathroom sometimes does not flush even after pulling the handle to flush it. Apparently this is "normal" according to the hotel, and requires you to open up the back of the toilet and pull a piece up in order to fill the tank with water. This became tedious quickly and is not something I want to be doing while on vacation. All in all, it was a fairly pleasant stay. I didn't have any problems outside of the ones mentioned above. The hotel staff was very kind, and I would probably choose this hotel again if I were to revisit Charleston.
Stayed 5 nights in Jan 2026

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Shanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and welcoming
Stayed 1 night in Nov 2025

8/10 Good

William, Huntington

Stayed 1 night in Dec 2025

6/10 Okay

Linto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff behavior needs to be improve
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Dec 2025

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Cleanliness
Was just ok. Hair in shower, toilet wasn’t clean. Bed was comfortable and sheets clean.
Stayed 1 night in Dec 2025

6/10 Okay

Kristina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast did not have many choices though my daughter loved making a waffle. I felt that a hotel would have a first aid kit somewhere, but they had no band-aids anywhere for a cut on my daughter’s ankle.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

6/10 Okay

Megan

Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
Stayed 1 night in Nov 2025

8/10 Good

Courtney

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

6/10 Okay

Maria

Business traveler
Disliked: Amenities, property conditions & facilities
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Melvin

Stayed 1 night in Nov 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Sonja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025

8/10 Good

Mitch

Liked: Cleanliness, staff & service, amenities
Everything was good except the fire alarm close by and beeping all night
Stayed 1 night in Nov 2025

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Kshitiz

Stayed 1 night in Oct 2025