Find a Hotel in Burnside

"What a fantastic hotel. Walking distance to so much of downtown. The staff were polite and helpful, the room was great! My wife says “this is where we are staying when we come to Chicago from now on.”"

"Bien situé"

"Upon arrival I was super excited for my stay. I was trying out a new hotel for my birthday getaway. Once checked in I had to switch rooms because it was dirty, (bed was not made, mattress was stained, curtains were stained) damp and hot in the room. It felt as though the someone had just got out the shower. I called and requested a new room, thinking I would get a similar room to the one I requested. Once moved, it was moved to a smaller room with less of a view than I booked. I booked a room with city view. So that was disappointing. In the new room it still was not the cleanest. Surfaces were dirty and dusty. I took it upon myself to clean and sanitize the surfaces to my liking. I had to use my own phone to call the hotel because the phone in the room did not work. When I called to ask for fresh linen, I was told they don’t have extra sheets. Then I was delivered a fitted sheet that did not fit the bed. I made due with the two flat sheets they gave and used my own blankets from home to get comfortable. After being frustrated and making the room tolerable I was able to feel comfortable. It was only then I felt I could enjoy even though I was slightly disappointed. On the day of checkout I asked for a bar of soap and was told they don’t have any soap. The lobby was super nice, clean and lively. I just wish that same cleanliness translated in the rooms."

"The location is great, but the cleaning staff could put more focus on the rooms. I had to move rooms because the first one was unfinished (toilet seat up, not wiped, hairs, pee ring around base of toilet) and the room they moved me to had more hair and scum in the toilet seat. I just went down and got Clorox wipes from the front desk. There were some ants on the desk but that was it. "

"Location was great. Walking distance to everything"

"Great place to stay! Restaurants and bars are within walking distance and everything else is a 20-30 minute walk. Staff was very friendly and helpful. "