Book Hotels in Bruce Vale

"Reception staff brusque. I advised the manager that they were bolshy, but she didn’t know what I meant. In general, all other staff were quite cheerful, efficient, helpful and seemed to be reasonably happy. On arrival, we were eventually shown to the room, 307 I think, and on entering we were knocked backed by a smell of damp, musty, fousty. A firm no thank you, long walk back to reception. We were shown to another room which was almost as far and just as damp etc., smelling. Trecked back to reception. After much protestations we were shown to a suite, which was thankfully smell free. This room was available to us at US$160 per night. We are reluctantly accepted after a strong protest. Not very happy. Even less happy when after a little around the property we went for a shower. Run the taps for 10 minutes but no hot water. Back to reception. “Are you sure you’re turning the tap the right way”? We had tried both ways. No one came until the following morning when they turned the tap on for 10 mins for the same result. Head scratching as they went to investigate. We went on like this all day until finally early evening we had some hot water.. But Planning was essential. Had to run the tap for five minutes before any hot water arrived. After being rebuffed by reception staff, I eventually spoke to the manager who offered a one night cancellation of the upgrade fee only, which I refused and successfully insisted on both nights upgrade fee being cancelled. Food was GOOD "

"We came for our honeymoon and it was perfect! The food was amazing, the stay was pleasant and the view from the room was the best! "

"Nice property with great staff. The food however is very bad. Stay here and eat somewhere else."

"This hotel is extremely small spa wasn’t available or working not much food selection very quiet. You can hear a pin drop. Definitely not a spot to celebrate birthday mainly for older seniors. Had to go to the Sister hotel Acura which was bigger and better we did the Sps service over there but the lady at the front was rude. We came in and said good afternoon we have an appointment for 1 o’clock and she looked us up and down and said your appointment is for 115. I said I know that I arrived early because I know there are forms to be filled out .. not a hello good afternoon no greeting at all."

"The internet service was fast. Staff was very friendly."

"The housekeeping did a very very bad job. Did not clean the room well. Also the aisles and the stairs were always dirty. The housekeeping were also not friendly and did a very bad job at putting clean towels. There was always lacking some. Also did not change the bedsheet as supposed to. I must say, 2 of the staff members were very friendly and kind. Ms. Rosita from the front desk and mr. Adrain from the security. Adrian was the sweetest. Also very helpful. They definitely stood out. I loved the beach view. That’s why very unfortunate that the hotel is in such a bad state. It definitely needs to be upgraded. "