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The Crane Resort

4.5-star property
Crane, Diamond Valley, St. Philip 1-855-201-7819
4.0 out of 5
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See all 54 travelocity Reviews

"The property itself was amazing, the staff was nice ... the only downfall about the stay was that everyone should be treated equal. You should keep in ... " More

By a verified traveler on Thu 05 Mar 2020

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Hotel Description

4.5-star beachfront resort near Crane Beach

Beachside getaway

A stay at this resort places you within half a mile (1 km) of Crane Beach and 6 miles (10 km) of Bottom Bay Beach. Also within 9 miles (15 km) are Miami Beach and Silver Sands Beach.

Luxury amenities

A full-service spa, 5 restaurants, and 5 outdoor pools are all featured at this luxury resort. Traveling on business? Take advantage of the 3 conference rooms, business center, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$187* Per night/room Jul 10 - Jul 11

1 Bed Ocean View Suite with 28ft Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 2 Bedrooms, Accessible, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Penthouse, 3 Bedrooms, Balcony, Ocean View, Plunge Pool, Rooftop Terrace

Bed Count 2 King Beds Maximum Occupancy 8 Max

2 Bed Ocean View Suite with 28ft Pool

Bed Count 2 King Beds Maximum Occupancy 6 Max

The Crane Resort ratings based on 54 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Crane Resort

Everyone (6) Couples (3) Family (2)
3 out of 5
The property itself was amazing, the staff was nice ... the only downfall about the stay was that everyone should be treated equal. You should keep in mind that people from all over the world will come visit from all type of nationalities and we should all be treated equal not just the staff but also the people whom are vacationing aswell. We spent a good amount of money in our stay for our room i believe we you should be free to speak on our patio and pool area as we please. This goes for anyone staying in any resort ... we were told to "shut up" at 12pm while trying to enjoy our last minutes in our patio and i believe that was very disrespectful it was not from a staff member it was from someone who was staying upstairs from us. She should have kept in mind that everyone there is on vacation and are free to do whatever they like we paid just like she did. If she wanted to rest she could have closed her doors to not hear anything from the outside ... it is very much so understandable that EVERYONE should be respected i wish and hope that lady was repremended for how she treated us. . . If anyone will like to stay at the crane please keep in mind that this is NOT a place to stay if you speak loud (which most of us carribean people do) or if you like to vacation have a good time with music and conversate do not stay at the crane you have to shut up during your stay. Its beautiful but the atmosphere is boring.

Posted by on Mar 5, 2020

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5 out of 5
Really amazing place. Great staff. Very relaxing and will definitely be coming again.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by CraneBarbados

Thank you for sharing. We are thrilled you enjoyed your recent stay with us! It was our pleasure to host you and we look forward to welcoming you again when you return.

4 out of 5
Staff was extremely professional, friendly and accomodating. Hotel is undergoing a significant renovation and suffers with noise and dust. Especially concerning was the "mosquito fogging" that was done one evening around 6pm without notice. Fogging so heavy that smoke alarms went off. Setting is beautiful, views breathtaking.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 20, 2019 by CraneBarbados

Thank you for sharing this review. We are happy to note the areas you enjoyed during your stay. We regret the areas that fell short of expectations. Please note that we do send notice via telephone of the fogging. However, please be assured that we have noted your concerns and we will discuss these with the relevant teams for correction. It was certainly our pleasure to host you and we hope to welcome you again in the future to enjoy even more of The Crane.

3 out of 5
I was given the wrong keys, dying flowers and everything took very long to be corrected

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 21, 2019 by CraneBarbados

Thank you for sharing your feedback as it is important to us. We regret to learn the areas which fell short of your expectations. Please accept our apologies for this. Please be assured that this is a gross departure from our usual standard of service and these points have been noted and will be discussed with the relevant teams. It was our pleasure to host you and we hope to welcome you in the future to enjoy a true Crane experience.

4 out of 5
Enjoyed my stay. Bartenders, housekeepers, and Sandra were great. Stacey was super sweet and attentive.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by CraneBarbados

Thank you for sharing this review. We are happy to note that you enjoyed your stay. We're also thrilled that our wonderful staff contributed to your wonderful stay. We will be sure to notify those you've specially mentioned. It was our pleasure to host you and we hope to welcome you again in the future.

4 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 16, 2019 by CraneBarbados

Thank you for sharing! We hope to welcome you again in the future.

2 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 30, 2019 by CraneBarbados

We regret that your past stay fell short of expectations. Please accept our apologies for this. It was our pleasure to host you and we hope to be given the chance to create a true Crane experience in the future.

4 out of 5
The property is lovely. Our junior suite was very nice. Liked that we could call long distance on the phone for free and free wi-fi. The birds raiding the sugar was a little weird. Some of the hall lights were burned out and in spite of our reporting, were never replaced. Made coming back at night a little scary. Variety of restaurants was nice and info on off property activities was useful/helpful.

Posted by on Feb 14, 2019

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Comment from Hotel Management

Feb 14, 2019 by CraneBarbados

Thank you for sharing this review. We are happy that you enjoyed your stay with us. Please be assured that we have noted the suggestions for improvement and we will be sure to discuss this with the relevant teams. It was our pleasure to host you and we hope to welcome you again in the future.

4 out of 5
The first couple of days in the Crane were unsatisfied. The resort is under renovation during the month of September. They promised to keep customers away from the work area, but the first suit they assigned to me ( Very nice suit indeed) was on the second floor, with no access to the elevator due to the constructions of the building. With a bad leg, I can not use stairs. They moved me to a much smaller room, facing a parking lot with no privacy at all. Then I was moved again to a nice suit, on the second floor, (with an elevator), and finally after 2 days I could start enjoying my vacation.

Posted by , from Salisbury, MD on Sep 18, 2018

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Comment from Hotel Management

Sep 21, 2018 by CraneBarbados

Thank you for sharing this review as your feedback is important to us. We were disappointed to learn that the beginning of your vacation fell short of your expectations. Please accept our apologies for any inconsistencies experienced. We are however happy to note that the issues were solved to your satisfaction and that you were able to enjoy your stay with us. It was our pleasure to host you and we hope to welcome you again in the future.

1 out of 5

Never Again

The hotel is far from other food places and the food on the resort is very expensive. My husband leaned against a wall and his suit has gotten fresh white paint all over it (no wet paint sign up), my jacuzzi didn't work for two days, I had free breakfast with my room and every day I went to have breakfast I was hassled about paying for it and having to explain to four different people four different days that I didn't have to pay for breakfast was very annoying. I would never visit this hotel again!!

Posted by , from B on May 28, 2017

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About the The Crane Resort

Location Crane, Diamond Valley, St. Philip BB18079

Property Features

The Crane Resort offers its guests a full-service spa, 5 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 3 meeting rooms available. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury The Crane Resort. Self parking is free. This 4.5-star Diamond Valley resort is smoke free.

  • 252 guestrooms or units
  • 5 levels
  • 8 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Crane Resort offers 252 air-conditioned accommodations with safes and bathrobes. Flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Kitchenware
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

The resort hosts a free manager's reception on select days.

L Azure - Overlooking the ocean, this fine-dining restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Zen - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

The Carriage House - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

D Onofrios Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

The Grove Bar and Grill - This beachfront diner serves lunch only. Guests can enjoy drinks at the bar. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Tennis lessons on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 21 days prior to check-in.

As an alternative to proof of COVID-19 vaccination or a negative test for COVID-19, guests may provide proof of COVID-19 recovery (dated at least 30 days before arrival) during check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 5.0 per day.

Pet Policy

  • Pets and service animals are not allowed at The Crane Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 5 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 21 days prior to check-in. On-site PCR COVID-19 testing is available for a USD 99 fee, and antigen/rapid COVID-19 testing is available for a USD 49 fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (WHO).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): Antigen
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 5
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 21
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 9.62 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 15 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crane Residential
  • Crane Residential Ocean City
  • Crane Residential Resort
  • Crane Residential Resort Ocean City
  • Crane Resort
  • Crane Resort Ocean City
  • Crane Ocean City
  • The Crane Residential Resort
  • Crane Hotel Saint Philip
  • Crane Saint Philip
  • Crane Hotel Barbados
  • The Crane Barbados
  • The Crane Residential Hotel Saint Philip
  • Crane Barbados
  • The Crane Resort Barbados/Saint Philip Parish
  • Crane Resort Diamond Valley
  • Crane Diamond Valley
  • Resort The Crane Resort Diamond Valley
  • Diamond Valley The Crane Resort Resort
  • The Crane Resort Diamond Valley
  • Crane Resort
  • Resort The Crane Resort
  • The Crane Residential Resort
  • Crane
  • The Crane Resort Resort
  • The Crane Resort Diamond Valley
  • The Crane Resort Resort Diamond Valley

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.