For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this West End hotel, you'll be within 3 miles (5 km) of Bentley College and 12 miles (20 km) of Harvard Square. Boston College is within 12 miles (20 km) and Boston University is within 16 miles (25 km).
Renovated in 2019
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.
Free Internet, refrigerators
Featuring conveniences like refrigerators and microwaves, the 148 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Room service, coffee/tea makers, and free newspapers are also available.
Hilton Garden Inn Boston/Waltham ratings based on 17 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Boston/Waltham
Everyone (9)Business (1)Couples (1)
5 out of 5
Great place but am used to having a included light breakfast
was not able to understand the help it was not a good experience but let’s me say when we checked in we were greeted by Ashley Bush have nothing less than she was the best experience with any hotel I have ever stayed at she was cheerful friendly pleasing helpful, She is a real “GEM” Wish she was available that morning for sure would of fix the issue.
Posted by a verified traveler on Oct 8, 2019
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Comment from Hotel Management
Oct 9, 2019
by Sean R.
Thank you for the wonderful review of your experience during a recent stay! We truly appreciate the feedback and are very happy to hear that Ashley was wonderful. Thank you for choosing us and we hope to see you again soon.
4 out of 5
Posted by a verified traveler on Sep 7, 2019
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Comment from Hotel Management
Sep 9, 2019
by Sean R.
Thank you for sharing your feedback with us. We appreciate the review and are happy to see that you enjoyed your stay. Thank You for choosing us and we hope to see you soon.
5 out of 5
Where can i begin..from the time i got there the evening manager was so understanding that it was my bday weekend and even gave me a discount.My room was beautiful and bed sooo comfy, pool and dining area was great i def will be back...
Posted by a verified traveler on Jul 29, 2019
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Comment from Hotel Management
Jul 30, 2019
by Sean R.
Great feedback! We are thrilled to hear that the staff and hotel amenities met your needs during a recent visit. We are so happy that we were able to make a positive impact on your birthday weekend and hope we'll see you again next time!
4 out of 5
Posted by a verified traveler on Jul 20, 2019
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Comment from Hotel Management
Jul 22, 2019
by Sean R.
Thank You for sharing some feedback regarding a recent stay with us. We appreciate the review and look forward to welcoming you back again.
5 out of 5
Posted by a verified traveler on Jun 11, 2019
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Comment from Hotel Management
Jun 12, 2019
by Sean R.
Thank you for sharing your feedback regarding a recent stay with us. We appreciate the review and hope to have an opportunity to welcome you back in the future.
3 out of 5
It was not disclosed upon making my reservation that the hotel had multiple construction projects in progress and therefore there was no business center, no fitness center, and the restaurant was also effected. The food at the restaurant along with the service was awful. The fact that there was construction was used as an excuse.
Posted by a verified traveler on Apr 19, 2019
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Comment from Hotel Management
Apr 21, 2019
by Sean R.
Thank you for taking the time to share some feedback with us regarding a recent stay. We are terribly sorry to hear that you did not have a comfortable stay while we renovated. We are thrilled to say that we are nearing the completion of the renovations! All of our guest rooms, fitness center and business center have been renovated and we are putting the finishing touches on the lobby! We hope that you will come back and check it out.
5 out of 5
Posted by a verified traveler on Apr 7, 2019
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Comment from Hotel Management
Apr 8, 2019
by Sean R.
Thank you for the wonderful review. We appreciate the feedback and hope to welcome you back again!
1 out of 5
Bad beyond description. Went for a work trip. We all experienced the hot water running out in our showers in under two minutes. The entire hotel is under repair (which was not disclosed) resulting in exposed plaster, mattresses and boxes in the lobby and hallways, electrical tape holding down wires throughout hotel. There is also no security. The only night presence is one small woman checking people in and there is no need for a key card to access hotel room floors. Adding insult to injury, the water in my room was never replaced.
Posted by a verified traveler on Mar 28, 2019
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Comment from Hotel Management
Mar 29, 2019
by Sean R.
Thank You for sharing some feedback about your overall disappointment in your recent stay. We are terribly sorry to hear that the ongoing renovations impacted your stay significantly. We can certainly understand your frustration and do apologize.
We can assure you that not only is the safety and security of our associates at the forefront but that of the guest as well. While there maybe one associate at the Front Desk, there are additional associates in Housekeeping, Maintenance and the restaurant along with a Manager on Duty.
We are nearing the completion of an extensive overhaul of the building and are very excited for the finished product. We understand that your previous experience did not meet expectations and we hope that you will provide us with another opportunity in the future.
2 out of 5
Will not return
I was there for business and traveled from CA. I decided to eat at the bar, the bartender completely ignored me for 20 min. Wouldn't look at me and when I thought she was coming to take care of me, nope, she would go to other clients and ask how their day was. I felt really out of place because she made me feel that way.
As for the room, the shower head came off and when telling the front desk they said they would fix it in the morning. I was there only for a night so didn't help me any.
Not returning.
Posted by a verified traveler on Jul 16, 2018
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Comment from Hotel Management
Jul 19, 2018
by Sean R.
Thank you for your feedback and we are terribly sorry to hear that you had a poor stay overall. Please accept my sincere apologies for the issues that you encountered. I would welcome the opportunity to discuss your stay in more detail if you were available. Please contact the hotel directly so that we can address your concerns.
5 out of 5
Satisfied!
Hotel staff was great along with very clean rooms..
Posted by Mike L, from Atlanta, Ga on Sep 19, 2016
Hilton Garden Inn Boston/Waltham offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4470 square feet (415 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Boston/Waltham. A free area shuttle within 5 miles is available. Self parking is free. A complete renovation of Hilton Garden Inn Boston/Waltham was completed in June 2019. This 3-star Waltham hotel is smoke free.
1 building
148 guestrooms or units
6 levels
4470 sq ft of conference space
415 sq m of conference space
Built in 2005
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Convenience store
Gift shop
Newspapers in lobby (free)
Fireplace in lobby
ATM
Onsite shopping
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Free area shuttle
Grocery/convenience store
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Boston, MA (BOS-Logan Intl.) (31.8 km / 19.8 mi)
Train station: Weston Kendal Green Station (3.6 km / 2.2 mi)
Property shuttles: Free area shuttle within 5 miles
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Hilton Garden Inn Boston/Waltham offers 148 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Debit cards not accepted
No rollaway/extra beds available
Tax ID - c1666848768
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 30.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 16.00 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Boston/Waltham
Hilton Garden Inn Boston/Waltham Hotel
Hilton Garden Inn Boston/Waltham Hotel Waltham
Hilton Garden Inn Boston/Waltham Waltham
Hilton Garden Inn Waltham
Hilton Waltham
Waltham Hilton
Hilton Boston Waltham Waltham
Hilton Garden Inn Boston/Waltham Hotel
Hilton Garden Inn Boston/Waltham Waltham
Hilton Garden Inn Boston/Waltham Hotel Waltham
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
