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Hilton Garden Inn Boston/Waltham

3-star property
450 Totten Pond Rd, Waltham, MA 1-855-201-7819
4.0 out of 5
Very good!
See all 14 travelocity Reviews

"Great place to stay, with a conveniently located ev charger right next to the hotel! " More

By a verified traveler on Sun 16 Feb 2020

Points Of Interest

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Hotel Description

3-star hotel near Moody Street Historic District

City center stay

Your stay at this Piety Corner hotel places you within 3 miles (5 km) of Moody Street Historic District and Bentley College. Also within 9 miles (15 km) are Boston College and Harvard Square.

Renovated in 2019

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 148 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls.

Two Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89* Per night/room Feb 5 - Feb 6

One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Boston/Waltham ratings based on 14 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Boston/Waltham

Everyone (9) Business (1) Couples (1) Family (1)
5 out of 5
Great place to stay, with a conveniently located ev charger right next to the hotel!

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by Customer Service

Thanks for the fantastic review! We're delighted you had such an amazing experience at Hilton Garden Inn Boston/Waltham! It's excellent our EV charger could be of use to you in order to charge your vehicle! We look forward to seeing you again soon!

5 out of 5
Great place but am used to having a included light breakfast was not able to understand the help it was not a good experience but let’s me say when we checked in we were greeted by Ashley Bush have nothing less than she was the best experience with any hotel I have ever stayed at she was cheerful friendly pleasing helpful, She is a real “GEM” Wish she was available that morning for sure would of fix the issue.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Sean R.

Thank you for the wonderful review of your experience during a recent stay! We truly appreciate the feedback and are very happy to hear that Ashley was wonderful. Thank you for choosing us and we hope to see you again soon.

4 out of 5

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by Sean R.

Thank you for sharing your feedback with us. We appreciate the review and are happy to see that you enjoyed your stay. Thank You for choosing us and we hope to see you soon.

5 out of 5
Where can i begin..from the time i got there the evening manager was so understanding that it was my bday weekend and even gave me a discount.My room was beautiful and bed sooo comfy, pool and dining area was great i def will be back...

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Sean R.

Great feedback! We are thrilled to hear that the staff and hotel amenities met your needs during a recent visit. We are so happy that we were able to make a positive impact on your birthday weekend and hope we'll see you again next time!

4 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 22, 2019 by Sean R.

Thank You for sharing some feedback regarding a recent stay with us. We appreciate the review and look forward to welcoming you back again.

5 out of 5

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 12, 2019 by Sean R.

Thank you for sharing your feedback regarding a recent stay with us. We appreciate the review and hope to have an opportunity to welcome you back in the future.

3 out of 5
It was not disclosed upon making my reservation that the hotel had multiple construction projects in progress and therefore there was no business center, no fitness center, and the restaurant was also effected. The food at the restaurant along with the service was awful. The fact that there was construction was used as an excuse.

Posted by on Apr 19, 2019

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Comment from Hotel Management

Apr 21, 2019 by Sean R.

Thank you for taking the time to share some feedback with us regarding a recent stay. We are terribly sorry to hear that you did not have a comfortable stay while we renovated. We are thrilled to say that we are nearing the completion of the renovations! All of our guest rooms, fitness center and business center have been renovated and we are putting the finishing touches on the lobby! We hope that you will come back and check it out.

5 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by Sean R.

Thank you for the wonderful review. We appreciate the feedback and hope to welcome you back again!

1 out of 5
Bad beyond description. Went for a work trip. We all experienced the hot water running out in our showers in under two minutes. The entire hotel is under repair (which was not disclosed) resulting in exposed plaster, mattresses and boxes in the lobby and hallways, electrical tape holding down wires throughout hotel. There is also no security. The only night presence is one small woman checking people in and there is no need for a key card to access hotel room floors. Adding insult to injury, the water in my room was never replaced.

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 29, 2019 by Sean R.

Thank You for sharing some feedback about your overall disappointment in your recent stay. We are terribly sorry to hear that the ongoing renovations impacted your stay significantly. We can certainly understand your frustration and do apologize. We can assure you that not only is the safety and security of our associates at the forefront but that of the guest as well. While there maybe one associate at the Front Desk, there are additional associates in Housekeeping, Maintenance and the restaurant along with a Manager on Duty. We are nearing the completion of an extensive overhaul of the building and are very excited for the finished product. We understand that your previous experience did not meet expectations and we hope that you will provide us with another opportunity in the future.

2 out of 5

Will not return

I was there for business and traveled from CA. I decided to eat at the bar, the bartender completely ignored me for 20 min. Wouldn't look at me and when I thought she was coming to take care of me, nope, she would go to other clients and ask how their day was. I felt really out of place because she made me feel that way. As for the room, the shower head came off and when telling the front desk they said they would fix it in the morning. I was there only for a night so didn't help me any. Not returning.

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 19, 2018 by Sean R.

Thank you for your feedback and we are terribly sorry to hear that you had a poor stay overall. Please accept my sincere apologies for the issues that you encountered. I would welcome the opportunity to discuss your stay in more detail if you were available. Please contact the hotel directly so that we can address your concerns.

About the Hilton Garden Inn Boston/Waltham

Location 450 Totten Pond Rd, Waltham, MA 02451

Property Features

Hilton Garden Inn Boston/Waltham offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4470 square feet (415 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Boston/Waltham. A free area shuttle within 5 miles is available. Self parking is free. A complete renovation of Hilton Garden Inn Boston/Waltham was completed in June 2019. This 3-star Waltham hotel is smoke free.

  • 1 building
  • 148 guestrooms or units
  • 6 levels
  • 4470 sq ft of conference space
  • 415 sq m of conference space
  • Built in 2005
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Train station: Weston Kendal Green Station (3.6 km / 2.2 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Garden Inn Boston/Waltham offers 148 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Great American Grill - This bar specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - c1666848768

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The tax ID number is c1666848768. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - c1666848768
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 30.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 for adults and USD 5 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Boston/Waltham
  • Hilton Garden Inn Boston/Waltham Hotel
  • Hilton Garden Inn Boston/Waltham Hotel Waltham
  • Hilton Garden Inn Boston/Waltham Waltham
  • Hilton Garden Inn Waltham
  • Hilton Waltham
  • Waltham Hilton
  • Hilton Boston Waltham Waltham
  • Hilton Garden Inn Boston/Waltham Hotel
  • Hilton Garden Inn Boston/Waltham Waltham
  • Hilton Garden Inn Boston/Waltham Hotel Waltham

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.