Book a hotel near Blu Riviera Maya, Puerto Aventuras

"Staff ard location were amazing but the property is extremely outdated and the food overall was below average. Small buffet with the exact same items for breakfast lunch and dinner. Long waits for sit down restaurants but food was a little better. We likely would not stay at this property again but would stay in the area. "

"There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed. "

"We recently stayed at the adults-only Heaven section at Hard Rock Hotel Riviera Maya and overall, the resort itself was good. The property is beautiful, the atmosphere is fun, and the adults-only vibe made for a relaxing getaway. The room amenities were very nice, modern, and well maintained. Housekeeping did a great job keeping everything clean and refreshed during our stay. However, we were very disappointed with a major issue during our trip. We lost power from 2:00 AM until 5:30 PM for two out of the three days we were there. This significantly impacted our experience. With no electricity, we were limited on drinks, couldn’t properly use our room, had cold showers, no lights, and even had to get ready using a flashlight. To make matters worse, many of the restaurants were also closed due to the power outage, which greatly limited dining options during our stay. It was frustrating to lose so much usable time during such a short trip, especially when we were looking forward to enjoying everything the resort offers. While the resort overall has a lot of potential and the accommodations themselves were comfortable and clean, the extended power outages and resulting closures greatly affected our experience and overall enjoyment. We hope this was an isolated situation, as the property itself has the foundation for a truly great vacation."

"Lack of staff, no ac in room not enough dining option"

"Jean Louis is a great host. The condo is exactly as described. We liked having access to the lagoon and kayaks and having bikes was wonderful! Walking distance to beach and beach chairs, umbrella and cooler made it easy for us to spend time at the beach."

"This place was great! Honestly, we read the bad reviews of this place too, and I would fully defend against them and/or didn’t agree with them at all. I would say the negative ones say more about the reviewer than the resort. The room was perfect for what we needed, and the staff was professional, hardworking, and sweet. The food and drinks were very good, and the nightly entertainment you’d be lucky to see! I will recommend this place, and come back some day for sure! "