4/10 Poor
Jane
Traveled with group
May 12, 2025
We were in Birmingham for the wedding of our dear friends' son. Aloft SoHo was on the list of recommended places to stay while we were in town. Upon arrival, the gal behind the desk greeted us and was very friendly. As we walked up to our room, we felt like we were in a dormitory of a college. The halls were hot, and the walls were all marred up. Upon entry to our room, it seemed very old and unkept. It looked clean, I will give them that, but it was stuffy (no matter what we had the ac set at, fan on/off) and the carpet looked and felt very dirty. The rest of the front desk staff (as we walked down for coffee Saturday morning) was less than friendly and acted put out when asked about coffee and menu items offered at the "breakfast bar". They were not accommodating and when the lobby was a little warm as my husband and his buddy were playing pool, the front desk employee told them to walk over and get a fan to plug into the wall by them; did not offer to do it for them. Customer service was definitely below average, the room was average, at best, and we we actually wondered why this hotel was one of the choices of places to stay. We will not be back.
Jane
Stayed 2 nights in May 2025