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Quality Inn & Suites Hanes Mall

2.5 star property
Hotel near Novant Health Forsyth Medical Center in Winston-Salem

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Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Point of interest
Free daily self-serve breakfast
Lobby
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    ‪5 min walk‬
  • Hanes Mall
    ‪10 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪12 min drive‬

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Non Smoking

  • 576 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

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Winston-Salem
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 1,001 reviews
$114 nightly
The price is $129
Sep 15 - Sep 16
Total with taxes and fees
Hampton Inn & Suites Winston-Salem/University Area, NC

About the neighborhood

Winston-Salem

Heart of Winston-Salem.Within a 10-minute walk of the hotel, you'll find Novant Health Forsyth Medical Center and Hanes Mall. Wake Forest University Baptist Medical Center and Truist Stadium are also within 3 miles (5 km).

What's nearby

  • Novant Health Forsyth Medical Center - 5 min walk - 0.3 miles
  • Hanes Mall - 10 min walk - 0.6 miles
  • Wake Forest University Baptist Medical Center - 4 min drive - 2.2 miles
  • Benton Convention Center - 6 min drive - 3.8 miles
  • Wake Forest University - 11 min drive - 5.4 miles

Getting around

  • High Point Station - 26 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 81 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Texas Roadhouse - ‬18 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Hero House - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk

About this property

Quality Inn & Suites Hanes Mall

Hotel near Novant Health Forsyth Medical Center in Winston-Salem
Public spaces have free WiFi. Business amenities include a business center and 3 meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Quality Inn & Suites Hanes Mall. Free self parking is available.
  • 146 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • ATM
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Interior

Sleep Inn Hanes Mall

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, 1,001 reviews
$74 nightly
The price is $83
Sep 7 - Sep 8
Total with taxes and fees
Sleep Inn Hanes Mall

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open May 26 and close September 04.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Frequently asked questions

How close is Quality Inn & Suites Hanes Mall to the airport?

Quality Inn & Suites Hanes Mall is 7 mi (12-min drive) away from the Winston-Salem, NC (INT-Smith Reynolds) airport, the closest popular airport to the property.

Does Quality Inn & Suites Hanes Mall have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Hanes Mall.

Does Quality Inn & Suites Hanes Mall offer free breakfast?

Quality Inn & Suites Hanes Mall offers free self-serve breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Quality Inn & Suites Hanes Mall?

No, there is no casino at this hotel.

What time is check-in at Quality Inn & Suites Hanes Mall?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Quality Inn & Suites Hanes Mall?

This hotel offers free self parking.

Does Quality Inn & Suites Hanes Mall have a pool?

Quality Inn & Suites Hanes Mall features a seasonal outdoor pool.

Does Quality Inn & Suites Hanes Mall have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Hanes Mall to downtown Winston-Salem?

Quality Inn & Suites Hanes Mall is 3.4 mi away from Winston-Salem.

Quality Inn & Suites Hanes Mall Reviews

Reviews

6.8
Rating 10 - Excellent. 267 out of 1000 reviews
Rating 8 - Good. 293 out of 1000 reviews
Rating 6 - Okay. 162 out of 1000 reviews
Rating 4 - Poor. 118 out of 1000 reviews
Rating 2 - Terrible. 160 out of 1000 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Calvin, denton

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good place to stay for a quick trip

Everything was fine. Site Manager Tom was pleasant and helpful when needed.
Stayed 3 nights in May 2025

8/10 Good

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, polite desk clerk
Stayed 1 night in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Eduardo Yaroguy

Stayed 1 night in May 2025

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The facility was older, which didn't matter that much, but the hot water being out when i was trying to get ready for my brother's funeral was just beyond unacceptable!
Stayed 6 nights in May 2025

10/10 Excellent

Chris

Disliked: Cleanliness
Stayed 1 night in May 2025

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and out dated. The hotel lost hot water for the last 2 days wwe were there. I’ll be submitting a request for a refund. I’m done with Quality Inns.
Stayed 3 nights in May 2025

2/10 Terrible

David, Charlotte

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Tv didn’t work. Coffee maker ice machines didn’t work. Check I took forever Lobby reeked of marijuana place was just trashy
Stayed 2 nights in May 2025

6/10 Okay

Henry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Room assigned wasn’t cleaned. Rumpled bed. Old pizza box. Busted light. Smoke alarm falling off wall. Shared photos with front desk and they didn’t care.
Stayed 3 nights in May 2025

2/10 Terrible

R James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere but here

Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
Stayed 1 night in May 2025

10/10 Excellent

Monica

Stayed 1 night in May 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so outdated and dirty. Not sure if it was booking through Expedia at a different rate than the 160.00 they gave me when I called. The room was so filthy and springs in bed were poking our back all night. Bathroom in all corners and bathtub were caked with filth and had holes in the wall. One would say why did you stay and it’s because Expedia does not refund. So we used our blankets and laid with them. Then had to wash before heading out for our continued drive. The carpet in the room felt very gummy. Expedia needs to do a better review on these properties. One call to the health department 🤔 😉 and this place would be shut down. Unfortunately had to leave a message for today but Monday they will hear about it.
Stayed 1 night in May 2025

6/10 Okay

william

Liked: Staff & service

Pain in the butt

When I booked the room it wasn't clear it was a smoking room. The water pressure was low. And when we got ready to leave a car parked right behind my truck making it impossible to get out. I went to the office to find out who the car belongs to they said there is no way for us to know we dont collect tag # anymore just go knock on doors it took a two hours to get out.
Stayed 1 night in May 2025

4/10 Poor

Jimmy Mays, dallas

Disliked: Cleanliness, property conditions & facilities
the property was having remodeling done and it wasn't noted on web site of said property,it was a bad visit.
Stayed 3 nights in May 2025

2/10 Terrible

S.L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst weekend ever

Stayed 3 nights in May 2025

2/10 Terrible

kathi

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
In desperate need of remodeling. The only good thing about this property is the staff
Stayed 1 night in Apr 2025

2/10 Terrible

linda

Business traveler
Disliked: Cleanliness, property conditions & facilities
The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.
Stayed 4 nights in Apr 2025

6/10 Okay

Robert

Business traveler
Liked: Room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Beverly, Front Royal

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was unclean and squalor like. The assigned room's bathroom floor had standing water, the table lamp between the beds did not work, the phone did not work, and the TV guide in the book directory did not match the TV nor did the TV's guide show what was on a particular channel. I alerted the office, so they moved us to another room, downstairs. This room's phone did not work, nor the TV guide. There was no vent fan for the bathroom which caused the bathroom, where the clothes closet was, to be humid. Also, I had to put down at check in a $100 deposit which I did not get back. We did not want to stay another night, so, we checked out the next morning. The gentleman at the desk explained because I booked the motel through Expedia, he could not give me a statement or refund. I would have to contact Expedia to obtain a refund for the remaining 3 nights. I have done this. However, Expedia is having difficulty getting someone to answer the phone to affirm what I told them. Very disappointing and frustrating.
Stayed 4 nights in Apr 2025

2/10 Terrible

Andy

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting

Rooms need remodeling of EVERYTHING. Dirty, nets flying around, carpet dark and dirty, odor,
Stayed 3 nights in Apr 2025

10/10 Excellent

eryn, Blue Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
Stayed 1 night in Apr 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025