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Courtyard by Marriott Winston-Salem Hanes Mall

3-star property
1600 Westbrook Plaza Drive, Winston-Salem, NC 1-855-201-7819

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3.6 out of 5
Good!
See all 5 Travelocity Reviews

"THE NIGHT STAFF WAS VERY HELPFUL WITH ANY QUESTION i HAD OR CONCERNS. " More

By a verified traveler on Thu 27 Dec 2018

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Hotel Description

3-star hotel near Hanes Mall

In shopping district

You'll find Hanes Mall and Wilkes Regional within 2 miles (3 km) of this hotel. Old Salem and Wake Forest University Baptist Medical Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 122 guestrooms offer free WiFi and separate bathtubs and showers. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard by Marriott Winston-Salem Hanes Mall ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Courtyard by Marriott Winston-Salem Hanes Mall

Everyone (2)
4 out of 5
THE NIGHT STAFF WAS VERY HELPFUL WITH ANY QUESTION i HAD OR CONCERNS.

Posted by on Dec 27, 2018

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Comment from Hotel Management

Jan 1, 2019 by Bob

Thank you for your response I will pass your feedback in our daily Huddle

3 out of 5

Room air conditioning was not working up to par

It was a hot day and air conditioning in room was not working up to par

Posted by on Jun 19, 2015

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Comment from Hotel Management

Jun 21, 2018 by Bob

Thank you for your feedback Engineering will look into it

4 out of 5

Clean, Courteous staff, perfect for this trip!

Pros: Free Internet, Free breakfast
Visiting WF again and to see BC play football . Nice hotel, convenient location and relatively close to campus. Good value and cold Budweiser! Love that Village Tavern

Posted by , from Boston, MA, USA on Nov 22, 2012

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4 out of 5

This hotel was an average/good experience

Pros: Free Internet, Quiet
Cons: Nothing close, breakfast was not free
The staff was helpful in recommending where to park as related to where your room was located. It was not clear upon selecting the room that the cost of daily breakfasts was not included in the room cost. It was different from what I was accustomed to on the west coast. Otherwise, it was a fine experience.

Posted by , from Oregon on Feb 5, 2011

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3 out of 5

hotel

We were placed in the room closest to elevator and could not be accomadated to a quiet room at the end of the hall. we were told that had we booked directly with Marriot they could be more accomadating.

Posted by on Dec 31, 1999

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About the Courtyard by Marriott Winston-Salem Hanes Mall

Location 1600 Westbrook Plaza Drive, Winston-Salem, NC 27103

Property Features

Courtyard by Marriott Winston-Salem Hanes Mall offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 1603 square feet (149 square meters). The business-friendly Courtyard by Marriott Winston-Salem Hanes Mall also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Winston-Salem hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 4 levels
  • 1603 sq ft of conference space
  • 149 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Winston-Salem, NC (INT-Smith Reynolds) (12.9 km / 8 mi)
  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Winston-Salem Hanes Mall offers 122 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 9:30 AM.

The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Hanes
  • Courtyard Marriott Hanes Hotel
  • Courtyard Marriott Hanes Hotel Winston-Salem Mall
  • Courtyard Marriott Winston-Salem Hanes Mall
  • Courtyard Marriott Winston-Salem Hanes Mall Hotel
  • Courtyard Marriott Hanes Mall Hotel
  • Courtyard Marriott Hanes Mall
  • Courtyard by Marriott Winston-Salem Hanes Mall Hotel
  • Courtyard by Marriott Winston-Salem Hanes Mall Winston-Salem

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.