See all properties

Best Western Plus Hanes Mall Hotel

2.5 star property
Hotel near Hanes Mall in Winston-Salem

Choose dates to view prices

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Outdoor pool
Lobby
Business center
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View in a map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪9 min walk‬
  • Place, Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Daily buffet breakfast (USD 11.72 per person)

Hawthorne Inn and Conference Center

Winston-Salem
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 1,007 reviews
$71 nightly
The price is $80
Nov 2 - Nov 3
Total with taxes and fees
Hawthorne Inn and Conference Center

About the neighborhood

Winston-Salem

In Winston-Salem .Within a 15-minute walk of the hotel, you'll find Hanes Mall and Novant Health Medical Park Hospital. Novant Health Forsyth Medical Center and Wilkes Regional are also within 2 miles (3 km).

What's nearby

  • Hanes Mall - 3 min walk - 0.2 miles
  • Novant Health Forsyth Medical Center - 9 min walk - 0.5 miles
  • Wake Forest University Baptist Medical Center - 4 min drive - 3.0 miles
  • Benton Convention Center - 7 min drive - 4.4 miles
  • Wake Forest University - 11 min drive - 5.8 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪The Cookie House - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk

About this property

Best Western Plus Hanes Mall Hotel

Hotel near Hanes Mall in Winston-Salem
Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Hanes Mall Hotel. Free self parking is available.

This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Similar properties

Interior
Sleep Inn Hanes Mall
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, 1,002 reviews
$72 nightly
The price is $82
Nov 17 - Nov 18
Total with taxes and fees
Sleep Inn Hanes Mall

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV with premium cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

How close is Best Western Plus Hanes Mall Hotel to the airport?

Best Western Plus Hanes Mall Hotel is 8.5 mi (12-min drive) away from the Winston-Salem, NC (INT-Smith Reynolds) airport, the closest popular airport to the property.

Does Best Western Plus Hanes Mall Hotel have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Hanes Mall Hotel.

Does Best Western Plus Hanes Mall Hotel offer free breakfast?

Yes, Best Western Plus Hanes Mall Hotel offers free breakfast.

Is there a casino at Best Western Plus Hanes Mall Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Hanes Mall Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Hanes Mall Hotel?

This hotel offers free self parking.

Does Best Western Plus Hanes Mall Hotel have a pool?

Best Western Plus Hanes Mall Hotel features an outdoor pool.

Does Best Western Plus Hanes Mall Hotel have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Hanes Mall Hotel to downtown Winston-Salem?

Best Western Plus Hanes Mall Hotel is 3.5 mi away from Winston-Salem.

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 92 out of 1001 reviews
Rating 2 - Terrible. 97 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Meaghan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Will find another hotel.

We chose this hotel because it has a pool and we had some time when off work to relax at the pool, well the one day we had the pool was closed due to adding chemicals (totally understand the pool needs to be cleaned), but they never took the sign off when it was open. We finally when down and asked a second time and the desk clerk said it's open, just didnt take the sign off..... Bathrooms could have been cleaner, ran out of TP, put sign out to make up the room and at the very least bring tp, they didnt. The rooms are very dated and bed was very firm.
Stayed 4 nights in Jul 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Our stay here was very nice! Clean and comfortable. Close to a lot of things. Just wish the pool would have been open (closed for cleaning…front desk said it was a weird color). And it smelled like there was a Chinese restaurant on the 5th floor (not complaining…just very strong smell).
Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Horrible experience

This was a horrible experience. The plumbing is not in the best condition; water is very slow draining. The pool was disgusting, we couldn’t swim in it because it was so dirty. But the icing in the cake? Roaches! Found one in my personal items and then more crawling on the wall. They did allow me to check out early but, I would NOT stay here again.
Stayed 3 nights in Jul 2025

6/10 Okay

Ceresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was not working. I had children that were looking forward to swimming. Very disappointed
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Laronda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Pros & Cons

- courteous & efficient clerk at check-in. - free breakfast buffet was very good. - outdated & scratched furniture in bedroom. - bathtub was not clean. I checked in after 11 pm, so I skipped using bathtub.
Stayed 1 night in Jul 2025

4/10 Poor

yshekia D

Stayed 1 night in Jul 2025

10/10 Excellent

Jan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Baptist hospital, the mall, and places to eat
Stayed 1 night in Jul 2025

2/10 Terrible

Benjamin

Disliked: Cleanliness, amenities
Nothing
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhiannon

Stayed 1 night in Jul 2025

2/10 Terrible

FERNANDO

Disliked: Cleanliness, property conditions & facilities
We did not
Stayed 6 nights in Jun 2025

2/10 Terrible

Mario

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found dead flies and roaches in rooms. AC worked on and off. Door knob to bathroom just flew off. Pool was dirty. Real dirty. Broken shower knobs. Staff was friendly. Only thing going for them. Be cautious
Stayed 2 nights in Jun 2025

2/10 Terrible

Shawnicka

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Worst rooms ever!!!

The first room was horrible. Paint chipping every where, sink was broken. I went to turn it on and it lifted right off the counter. I called and made them charge my room. The second one was a little better in condition, but wreaked of smoke. I needed a place to sleep so I stuck it out. I will never use this hotel again. The staff was friendly which was a plus but for the money… then ruined need to be $50 a night. It wasn’t worth what I paid. The shower was also broken in the second room. My daughter was like mom can you help me cause this seems like a mission to take a shower. Will never go back!!
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Nice room
Stayed 1 night in Jun 2025

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, amenities
I spoke with the Manager Pam Gravely during checkout and informed her that the cleaning staff did not clean my room on Sunday, June 22, 2025. Although the sign clearing indicated my request to have the room cleaned, they did not. The Manager (Rick) on duty Sunday evening, stated the sign needed to be posted prior to 9:30 a.m. This policy was not posted and when asked where is it written, Rick replied, "that is just how it is done." Pam refuted Rick's statement. At approximately 10:20 a.m., while preparing for checkout, a cleaning staff member forced entry into the room while a family member was using the bathroom, after being asked to stop and return later.. When told she was in error, she explained she had to get the room cleaned. Manager Pam Gravely stated she would speak to her and then instructed me to provide her contact information to Expedia so I can be refunded for Saturday, June 21, 2025. Her contact information is P 336-893-7540. Pam Gravely stated she is at the hotel up until 1:00 p.m. week days and all day on the weekend's. She let me know she is documenting this concern and upon your contact, she will refund Expedia's credit card and Expedia in return will refund mine.
Stayed 3 nights in Jun 2025

6/10 Okay

Loretta

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable with professional staff.
Stayed 2 nights in May 2025

6/10 Okay

Said

Stayed 1 night in May 2025

10/10 Excellent

Fred

Liked: Cleanliness, amenities
Nothing to complain about, just a bit expensive for extended stays.
Stayed 27 nights in May 2025

6/10 Okay

Ann

Traveled with family and small children
Ty
Stayed 1 night in Jun 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly, room was clean and actually cleaned with new sheets and towels daily which was a nice touch! Bed was comfortable. Location was great!
Stayed 3 nights in Jun 2025

4/10 Poor

Danielle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs to be upgraded

The bath tub didn’t drain. The sink facet was broke. We found an old shoe in our room. There were roachs crawling in room and bathroom. We had a big hole in our wall. Room would only stay cool on like 63 degrees
Stayed 2 nights in Jun 2025