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4.6 out of 5

"Close to Highway, clean lobby and easy parking " More

By a verified traveler on Fri 25 Aug 2023

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Hotel Description

Winston-Salem guestrooms with free WiFi

In Winston-Salem

Within a 15-minute walk of the hotel, you'll find Hanes Mall and Novant Health Medical Park Hospital. Novant Health Forsyth Medical Center and Wilkes Regional are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$87* Per night/room Oct 2 - Oct 3

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Hanes Mall Hotel ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Hanes Mall Hotel

Everyone (8) Couples (3) Family (6)
5 out of 5
Close to Highway, clean lobby and easy parking

Posted by on Aug 25, 2023

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Comment from Hotel Management

Aug 26, 2023 by Manager

Hello michael,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our parking. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

5 out of 5

Posted by on Jul 15, 2023

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Comment from Hotel Management

Aug 4, 2023 by Manager

Hello John,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4 out of 5
Good room for the price. Great breakfast. Very friendly staff.

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jun 16, 2023 by Management

Hello, Thank you so much for your kind review. We are so happy to know you enjoyed your stay with us. We hope to see you again the next time you are staying in the area.

5 out of 5

Posted by on May 27, 2023

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Comment from Hotel Management

Jun 17, 2023 by Manager

Hello Steve,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

3 out of 5
The hallway smelled so strongly of mildew and water damage that it took my breath away. Our sink never drained our entire stay. Breakfast was good.

Posted by , from Mt. Holly on Apr 25, 2023

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Comment from Hotel Management

Apr 27, 2023 by Manager

Hello Barbie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

5 out of 5
It was very convenient to Baptist Hospital. It was a nice place to stay and the staff was very friendly. The full breakfast was wonderful!

Posted by on Apr 4, 2023

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Comment from Hotel Management

Apr 6, 2023 by BEST WESTERN PLUS

Dear Guest,Thank you for the wonderful feedback. We glad you had enjoyed your stay. Hope to see you again in future.Thank you.

5 out of 5
Room clean, staff friendly. Can't ask for anything more!

Posted by , from Conway on Jan 13, 2023

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Comment from Hotel Management

Jan 14, 2023 by Manager

Hello Leslie,We appreciate that you've taken the time to share with us regarding our staff and your insights regarding our room. We hope you will return so that we can provide you an even superior experience.

5 out of 5

Posted by on Sep 24, 2022

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Comment from Hotel Management

Dec 24, 2022 by Manager

Hello Scott,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4 out of 5
The AC in our room wasn’t working properly.

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 5, 2022 by Guest Relations Specialist

We are so overwhelmed that you enjoyed your stay with us! It's so thrilling to know that you found our location so relaxing and convenient. We can't wait to serve you again!

5 out of 5

Posted by , from HARTVILLE on Jun 11, 2022

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Comment from Hotel Management

Sep 10, 2022 by Manager

Hello VELA,To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

About the Best Western Plus Hanes Mall Hotel

Location 3330 Silas Creek Pkwy, Winston-Salem, NC 27103

Property Features

Best Western Plus Hanes Mall Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Hanes Mall Hotel. Free self parking is available. This Winston-Salem hotel is smoke free.

  • 130 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Best Western Hanes Mall
  • Best Western Mall
  • Best Western Plus Hanes Mall
  • Best Western Plus Hanes Mall Winston-Salem
  • Best Western Plus Hanes Mall Hotel Hotel
  • Best Western Plus Hanes Mall Hotel Winston-Salem
  • Hanes Hotel
  • Hanes Mall Hotel
  • Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.