Skip to main content
Beginning of main content
 Winston-Salem •1 Room
 Winston-Salem • 1 Room
Book online or call 1-855-214-3079 Phone Number

Quality Inn & Suites Hanes Mall

2.5-star property
2008 S Hawthorne Rd, Winston-Salem, NC 1-855-201-7819
3.1 out of 5
See all 20 travelocity Reviews

"Very friendly and helpful staff. The breakfast provided was freshly done. There was a start of mildew in the bathroom grout that should be addressed, ... " More

By a verified traveler on Mon 15 Jul 2019

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Hotel perfectly located for exploring Winston-Salem

Heart of Winston-Salem

Your stay at this Winston-Salem hotel places you within a 10-minute walk of Novant Health Medical Park Hospital and Novant Health Forsyth Medical Center. Also, Hanes Mall is within half a mile (1 km) and Wilkes Regional is within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 3 onsite conference rooms. A garden, a picnic area, and luggage storage are also on offer.

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$67* Per night/room Dec 11 - Dec 12

Double Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Accessible Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites Hanes Mall ratings based on 20 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites Hanes Mall

Everyone (8) Couples (4) Family (4)
1 out of 5
Room had a broken toilet. Horrible smell in entire room. TV barely worked. No ice whatsoever

Posted by on Dec 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 10, 2019 by Brooks

Thank you for taking the time to complete our survey. We have addressed the issues

2 out of 5
Door to our room was bent and was not safe or weatherproof

Posted by on Sep 14, 2019

Was this review helpful to you?
Comment from Hotel Management

Sep 18, 2019 by brooks

thank you for taking the time to complete our survey

2 out of 5
Please don’t stay here. The room stunk, the bedspread was stained and we killed 2 bugs in the room. My husband went to look at another room, but it stunk too. At checkout the man did not ask how our stay was but my husband told him. He did not apologize or anything. We did not eat the breakfast as I told my husband I wasn’t eating anything that came out of that hotel.

Posted by on Jul 31, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 8, 2019 by Brooks

Thank you for taking the time to complete our survey

4 out of 5
Very friendly and helpful staff. The breakfast provided was freshly done. There was a start of mildew in the bathroom grout that should be addressed, but the rest of the room was clean and tidy.

Posted by on Jul 15, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 8, 2019 by Brooks

Thank you for taking the time to complete our survey

2 out of 5
small, not cleaned properly and outdated appliances

Posted by on May 9, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 3, 2019 by Brooks

ok

5 out of 5
Nice clean and comfortable room. Very friendly staff at checkin and check out.

Posted by , from Salem Winston NC on Oct 27, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 13, 2018 by brooks

Thank you for taking the time to complete our survey.

5 out of 5
Loved the design of hotel. Staff was very friendly. Room was what I expected it to be.

Posted by on Sep 4, 2018

Was this review helpful to you?
Comment from Hotel Management

Sep 18, 2018 by Brooks

Thank you for taking the time to complete our survey. We are glad you enjoyed your stay.

1 out of 5

Staff and Safety issues

Pros: Thomas the day clerk and the breakfast staff,
Cons: Staff re-training and a major remodeling so that the entrance faces inside.
Location: Restaurants downtown Wake Forest Museums. Art and theater.
The night clerk Alex was very rude and demanded a cash deposit. Thomas the day time desk clerk was most accommodating. I had a concern about the doors that did not close securely.

Posted by on Aug 8, 2017

Was this review helpful to you?
2 out of 5

Close to the hospital

It had part of a blunt left on the floor by the bed when I got there, and the carpet left my feet black

Posted by , from winston salem on Jul 15, 2017

Was this review helpful to you?
3 out of 5

Smell and dirty rug

Cons: Clean the carpet and spray some air freshener in the room.
I had to book a king size smoking room. My husband smokes, but I don't. He went outside to smoke because the smell was so strong in the room I couldn't take anymore. I know it's a smoking room but couldn't they spray some febreeze to cut down on the odor. I also made the mistake of walking across the rug in my socks and I couldn't believe how filthy my socks got. There was even stuff stuck to my socks. I wore my shoes the rest of the time I walked anywhere in the room.

Posted by , from Suffolk Va. on Sep 28, 2016

Was this review helpful to you?

About the Quality Inn & Suites Hanes Mall

Location 2008 S Hawthorne Rd, Winston-Salem, NC 27103

Renovations + Closures

The following facilities or services will be unavailable from April 2 2022 to May 5 2023 (dates subject to change):

  • Bar/Lounge(s)
  • Fitness facilities

Property Features

Free breakfast is served daily. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Quality Inn & Suites Hanes Mall also features a garden, a picnic area, and RV/bus/truck parking. Free self parking is available. Smoking is allowed in designated areas at this Winston-Salem hotel.

  • 146 guestrooms or units
  • 2 levels
  • Breakfast available (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Winston Salem
  • Quality Winston Salem
  • Winston Salem Quality Inn
  • Quality Inn Hanes Mall Winston-Salem
  • Quality Inn Hanes Mall
  • Quality Hanes Mall Winston-Salem
  • Quality Hanes Mall
  • Quality Inn Suites Winston Salem
  • Quality Inn Suites Hanes Mall
  • Quality & Suites Hanes Mall
  • Quality Inn & Suites Hanes Mall Hotel
  • Quality Inn & Suites Hanes Mall Winston-Salem
  • Quality Inn & Suites Hanes Mall Hotel Winston-Salem

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing http://www.travelocity.com/Winston-Salem-Hotels-Quality-Inn-&-Suites-Hanes-Mall.h519916-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Winston-Salem-Hotels-Quality-Inn-&-Suites-Hanes-Mall.h519916-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Winston-Salem-Hotels-Quality-Inn-&-Suites-Hanes-Mall.h519916-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.